Craig W Conrow, DDS MS FACP

I walked out of the office today prior to my treatment. I have been a patient for over 5 years. My issues began last year when the hygienist recommended that I get my teeth cleaned 4 times a year. I believe this was done solely for monetary reasons. It gets worse. I ran into several issues when the insurance billing did not agree with the procedure provided. When questioned, first by phone call, second by a confidential letter, it took several months and much frustration to get the initial issue resolved. I was treated poorly by the office staff during this time. Dr. Conrow will try and convince you to upgrade for most services. The insurance billing practices are unacceptable and I plan to contact my insurance company and complain. He confronted his front office person today while I was in the room and told her I claimed she was incompetent. That was enough. I can’t believe I stuck around this long. If you are looking for a good, honest and professional dentist, please don’t go here.

I was a patient of Dr. Conrow’s way back in 2009.
I had 2 implants and 2 veneers. My 4 front teeth. I’ve never been happy, and having to look at my smile and my front teeth everyday, it’s not a good experience. It was quite expensive and his attempt to «close» me was…“Hey, it’s less than a car.“
After my teeth were pulled and when the implants were being made, I had temporaries and they were beautiful! Perfect! If I would have gotten what THAT looked like, it would have been great. I even referred him while I had these temporaries because they looked terrific.
He was not very pleasant, unless you went ahead with things only as he wanted you to, and there was more than one incident where things just didn’t seem right or add up. And when it’s your 4 FRONT teeth, you want it done right.
I know it’s been a long time, but they’ve never been right, I’ve never been happy, and after all this time, I’m writing a review for others.

Dr. Conrow has been my dentist for 3 years and I could not be happier with his dental care. Always taking the time to explain every procedure. The staff are friendly and very helpful. I would recommend Dr. Conrow to anyone looking for an excellent Dentist.

Some people may think he’s great and, technically, he may be. Over several months, I came to realize that Dr. Conrow is not nearly as good as he thinks he is. I choose him because he went to Univ. of the Pacific, one of the best dental schools. I found that pretty much only his opinion matters regarding color, shape, etc. I had to sign one of his forms saying I approved the teeth he was completing, so he must have had a problem with this type of thing in the past. He wouldn’t take an edge off one false tooth saying, «everyone bites their tongue sometimes, even me.» But did his bleed for 15 minutes? I find that bizarre. Don’t annoy him with too many complaints of discomfort or he may show you what discomfort is. At one appointment wherein he demonstrated, twice, why the area hurt, I did not return and future needs will be handled by another dentist. But if you want to hear some extreme right wing political opinions, by all means, see this guy. He expresses those thoughts freely.

Good atmosphere, friendly staff and quality dental care. You will leave here with a positive good experience !!!

Despite his credentials I found Dr. Conrow to be unresponsive, misleading in his communications and unprofessional in his comments regarding other dental professionals. I acknowledge his technical skills but there is so much more required from a medical professional that works with you when you are extremely vulnerable and paying top dollar.
My advice is consider MANY other qualified and conveniently located options.

My wife and I recently read Dr. Conrow’s reviews and were surprised to see that there are only two kinds of reviews — one star and five stars. It seems there must be two dentists practicing under the same name.
Dr. Conrow has be responsible for our dental care for the last five years, and we have found him to be a five-​star dentist at all times. He is an extremely well educated practitioner who stays on the leading edge of dental technology and has always been very professional in his dealings with us. At no time have we felt like we were getting a hard sell, although Dr. Conrow will not hesitate to recommend corrective treatment if he thinks it is needed or, if appropriate, to make a referral to another specialist. In either event, he always goes to great lengths to provide us with a thorough explanation of his diagnosis and recommended treatment. We are grateful to have a patient relationship with Dr. Conrow.
Tom and Linda C.

Eric’s review is dead on! I scheduled an appointment for my daughter for a routine teeth cleaning. Nothing was mentioned at time of scheduling appointment that they do not bill insurance directly. She had her teeth cleaned, had lots of X-​Rays, and was given lots of advice on «work» she needed to have done. She’s 22, has had braces, and has beautiful teeth. How much work could she need? She left and called me telling me what a horrible experience it was. After the office manager finally billed my insurance a whopping $ 531.00 for a ROUTINE teeth cleaning I was still supposed to pay $ 66.00. It was more than $ 66.00, but when i called to question the charges the office manager said they «double billed the insurance» and took off $ 127.00. I wrote a letter to Dr. Conrow to discuss this situation in May. I still owe the $ 66.00 and don’t want my daughter sent to collections. I received a call from Dr. Conrow today (in August) and he tried to explain what his office staff had done. He also said his partner Dr. Crowley was actually the Dentist my daughter saw… either way… STAY AWAY FROM THIS PLACE!!!

Modern, clean, state of the art.
Handled a procedure for me that I was dreading and made me as comfortable as possible. Did a great job. Very concerned for my well-​being and overall health.
Dr. Conrow is very skilled. I can recommend his office with confidence.
I’m a happy senior.

Dr. Conrow and his staff are fantastic. The service is great and everyone working there is very friendly and professional.
The office is very clean and stylish. The work is very good and it’s done while always using the most advanced techniques.
In this reviewer’s opinion, this is by far the best dentist I’ve been to.
Smile…

This was probably the worse dentist experience I have ever had in my life. Not only was the staff rude and unfriendly. but the doctor was EXTREMELY awkward and made me feel so uncomfortable and self conscious of my smile. I went in for a routine teeth cleaning, I have never been to this dentist before but figured I would give them a try after my mom went in and had a good visit. Besides having to wait for 15 minutes before anybody checked me in (my apt was at 8:00, I was the first of the day) it seemed like a nice clean offices. I then went in to get an x ray and my teeth cleaned. went fine. Then when the doctor came in to check everything out he proceeded to tell me that he could fix my smile and fix a very small hardly visible chip in my tooth. I had braces for 6 years, and have been told my teeth are nothing beaut beautiful. So for him to say anything about them was very uncool. Not only will I not be returning to this office but I will be advising friends and family to do the same.

Originally went to Dr Conrow for cosmetic work and I was referred by his former office. Good work was done. Then I used his hygienist for eight year. She was great. I have met her husband and they are fine people. So the other day I called to make an appt to see her and was told she left and they did not know where she was. This is a small town, after all, and I found her just down the street. She told me Conrow knows exactly where she is but refuses to tell her patients. So here is Conrow: he got me as a referral from his former office but now refuses to make a referral to his hygienist. Ironic isn’t it? I conclude he is a one way street: if money is coming to him that is fine but if money is going elsewhere it is not fine. Two years ago he looked in on me while I was getting a cleaning and said, «Those are pretty good looking veneers. Who did them?» He had not bothered to look at my chart and see that he did them. Also he blocks his email at his office claiming he does not want to get spam, or maybe he does not want to read feedback from his patients. Well here is some.

On June 27, 2012, I visited Dr. Conrow’s office as part of a «free» consultation for teeth whitening. As soon as I entered the office I was given a very aggressive «hard sell» for other services. I had to say repeatedly that I was only here for a free consult.
When his staff called to schedule the appointment, I confirmed this was a free consultation. And again when I was seated in the chair in the office, I asked that this be a free consultation.
I already have a regular dentist, but they persisted, trying to convince me to get veneers. It was all very awkward and uncomfortable, and I decided that I was not interested in anything.
No x-​rays were taken, no dental work was performed. But I was charged $ 115 and it was clear that I was not allowed to leave without paying even though no services were performed.
I asked for a refund and was ignored. I wrote a letter and was ignored.
THIS IS AN AWFUL PLACE — DO NOT GO HERE.