Desert Dental Spa

I went in yesterday as a first-​time patient (having chosen this office based on all of their fantastic reviews). I could not be happier! My primary reason for the visit was to address a toothache — but also to get a cleaning and exam if they had time. They worked out the schedule perfectly and accommodated me across the board. They were caring and compassionate and extremely attentive. This was by far the most fantastic experience I’ve ever had at a dental office. They take the time to get it right every step of the way. Absolutely incredible!

Wow what an incredible experience from walking in to the front of the office, absolutely gorgeous, to the smiling, kind and professional front desk. Then of course, Dr. Ibrahim, an incredible, kind, professional, perfectionist, compassionate dentist. My first experience, excellent, the dental assistant was also fabulous. I had a crown replaced, after all of that lol lol. I will definitely go back, pain free, pampered experience. I felt like a movie star when I left.

THE PALCE IS BEAUTIFUL AND WELCOMING. I had the staff make sure my insurance will cover my work they needed to be done before getting it done. They called the insurance I even left one day because I didi not get a positive response. So the office called and said yes the insurance is covering my work but not fully they gave me the break down of the remainder I would have to pay. I paid everything in full after I got my work done. 6 months latter I received a huge bill over $ 1000 saying the insurance did not cover my work. I was furious because I made this clear to them I did not want this work done unless insurance would cover it. My insurance is the best you can get. I had never had problems at my old dentist but we moved so I had to find a new one. I feel like this place tries very hard to get you to spend more then you can afford. Even though the staff were very nice the place is so beautiful. The billing is awful very unorganized.

What a wonderful experience this office gave me today As a first-​time patient I felt welcomed and like I was part of the family right away. Sherri cleaned my teeth so beautifully and gently. Thank you Sherri, Excellent job! Angie the front office lady was so kind and so patient her professionalism was exemplary. The office is very clean and quiet. It was nice and relaxing. With my crazy schedule it was time well spent. I was a little bummed I have to return to see the doctor on a later date for the exam but I understand family issues do come up. Thank you again for a 1^st time good impression experience.

Never in a million years did I think I would be writing a raving review for a dentist! This dentist office is really incredible, from the first phone call to schedule my appt to dr abrahim giving me a shot and drilling in my mouth… they really show so much compassion and just all around great customer service. I already have and will continue to recommend this dental office to anyone and everyone! Thank you so much desert dental spa!

Many of the reviews on here are positive, but as a past patient of Desert Dental Spa, I would not recommend taking these reviews into consideration. In the past, gift cards were offered for reviews. (I was a patient for about a year) The facility is well maintained and incredibly gorgeous. The staff is also incredibly welcoming, and the cosmetic services offered are impressive, but the service itself is dissapointing.
I am a patient with insurance and have encountered many difficulties with billing. I have been over charged, and told at times that my isurance will not cover certain services, when infact they will. Dealing with this dental’s billing depratment is a headache alone. Not to mention their miscommunication with me has been incredibly unproffesional. At times not returning my phone calls or following up on voice messages.
Aside from the office mess. I have recieved great cleanings here, but horrible cavity fillings. I was serviced a white cavity filling, but left with more pain than I came in with. My most recent problem; I attempted to schedule a wisdom teeth removal, but have been given so many run arounds. My wisdom teeth removal has been delayed a month, and I was just told it may be another month due to my «insurance.» I was in braces for far too long to allow my wisdom teeth to settle in and ruin my allignment.

I’ve had sooo many bad dental experiences prior to finding Desert Dental Spa that I was so enamored when I walked into Dr Maisy’s office.
I was immediately comfortable, both with the surroundings, the front office staff and the excellent assistants. Dr. Maisy is not only exceptional professional but also an exceptional care giver. Her office equipment and techniques are all state of the art and unlike many other dentists, she ensures that the newest and best techniques are available and administered.
I have never been pressured into any treatments. I only found this Dr. through a recommendation from a friend who worked as an OR Nurse at Eisenhower — so NO, this is not a fake review from a friend.
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Myself and spouse are both patients and have been for the past 8 years.
My highest recommendations!

Very nice place and nice staff. took a little long to attend us though I was there for 2 hours came in last minute as a new patient but I don’t think it should take 2 hours to attend my child with a bad toothache

It’s like buying a car. Every single person is in the business of up selling you. They tried to sell me every single product and service known to man. I just wanted my teeth cleaned, but no, I need a laser cleaning, my over bite fixed, Botox, and tons more. Not sure why they have so many stars, they’re friends must be reviewing them. All of this, and my cleaning was just mediocre.

This office has the friendliest staff of any dentist’s office I’ve ever taken my children to.
They are always very accommodating with my busy schedule and they treat my daughters as family members. I would highly recommend them to anyone!~

Excellent service. The best dentist and dental team in the Coachella Valley hands down.

This is BY FAR the most caring, professional dentist anywhere! The entire staff is first class all the way! The patient experience is paramount always. The office is immaculate and is fully equip with state of the art dentistry equipment. Maisy, the dentist is approachable, professional, sweet and takes the necessary time to explain cares/​concerns to the patient. Old fashioned work ethic and customer service are displayed in this amazing dentistry office. I have, and will continue to recommend friends, family and colleagues to Desert Dental Spa!

This office did not bother with the follow up and the prior authorizations, they only seem enthusiatic about up selling cosmetic side of the business, not interested in the insurance side of the operations, that is largely left to the patient to deal with, I will not be going back, friendly on the surface but was told «Will make you look prettier «what about the fillings I needed and you did not bother getting authorized, I think not !!

I have had nothing but a long series of semi-​traumatic dental experiences. From my first root canal after knocking my front tooth out playing football when I was ten years old, forward, every time I would have to have any serious dental work done (fillings, extractions, even cleanings) I would always experience significant levels of pain and discomfort. I have to say, genuinely, that after discovering Desert Dental Spa in Palm Desert, those days are over. I was considering Invisalign and discovered that DDS was in the top few percentile for Invisalign treatment and went to go have a free consultation. I met the dentist, Dr. Maisy Ibrahim and she was absolutely wonderful. She listened to everything I had to say, didn’t just hear me, but generously listened to me. Every question or concern I had she took time to give adequate, intelligent and, most importantly, caring responses. Since that day I have had a whitening treatment done by Dee (assistant) :), came out great, and two cavities filled on my right side (I’m waiting after getting numbed up to have two more filled on the left as I write this). The first two I had filled just last week and it was the first time Id ever been to the dentist and experienced literally zero pain. It has always been difficult to adequately numb me and Dr. Maisy took her time and used the strongest anesthetic possible to make sure I was comfortable. In conclusion, I am not easily impressed, but Dr. Ibrahim and her staff are something special. She is extremely kind, caring and good at what she does. I will never go to another dentist. Thank you, Desert Dental Spa!

I am not a, fan of the dentist, but definitely can recommend this office. I had a dental emergency and called and they got me right in. Yes, I had to wait a bit, but I broke my front tooth, had never been here so I don’t mind the wait.
Everyone here was so nice from the front desk, to the Dr. They were all so kind and caring and I can honestly say I felt very comfortable here. I will be back to get my new tooth and am happy to have a new dentist!
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This is the best dentist I’ve found in my 46 years. She listens and goes an extra mile to make me comfortable and pain free. The office is beautiful. Great care went into making this a pleasant environment. The staff are friendly and attentive…

The staff and Dr. Ibrahim are professional and courteous. I feel like a pampered princess at every appointment! Also, Alicia is amazing for facials and eyebrow waxing! It’s just an all-​around great experience! I highly recommend Desert Dental Spa for any service!

Got my teeth cleaned, and the Hygenist Cheri was amazing, does a great job and makes you feel so comfortable. Very sweet and encouraging.

Staff is extremely friendly and simply amazing. I had some teeth work done yesterday and my mouth feels great.

Best dental experience I have ever had! I have severe dental anxiety and it was almost non existent at my first visit. Upon walking in, you don’t even feel like your in a dentist office. It truly is spa like!
The staff was really nice and helpful. You can tell they actually enjoy their jobs. Cheri the dental hygienist was great and made me feel very comfortable by explaining every step of the way what she was doing. Dr. Maisy was wonderful and was not just nice but extremely compassionate. She tried really hard to make sure I was comfortable and felt safe. She explained everything during the exam and when taking a closer look at my X-​rays she even showed me everything that needed to be done and how it would work so that I knew what to expect on my next visits. She also saw things wrong with my teeth that I have complained to other Dr’s about who saw nothing wrong and said to just use sensitive toothpaste, so I’m excited to finally get those fixed! I would recommend EVERYONE to go here for their dental work or even to get a facial:) I not only look forward to getting my teeth fixed. But maintaining the health of my teeth with my regular check ups which I have never done before because I have always hated it so much.