Desert Vip Urgent Care

Horrible service with uncomfortable seats. Staff is very un-​professional and long long wait time;(would not recommend.

I live just down the street so I though I would come here to ask for some refills of the meds I got In the ER. I was told only two people a head of me. Been here an hour and 5 people have gone a head of me so far and all I need is a refill but I’m told I have to see the doctor. Wish I had read these reviews first. I would have gone some place else

So I guess my wife went to this place for a migraine a few months back. Now I’m look at my credit report and find a 29 dollar collection. I’ve never and I mean never had a collection on my credit. My wife says they called a couple of weeks back and she paid the huge bill of $ 29 which we have NEVER NEVER received a paper copy of. Not to mention she ended up in the hospital where they actually helped her. The Dr there told her at VIP to take a Benadryl and a Tylenol for her migraine. Very disappointed with this facility. Curious how my credit got hit for my wife’s bill which has been paid.

WARNING DO NOT GO HERE. Head to ER! We were on vacation down the street and our 3 year old had a high high temp 104. We arrived the lady gave me papers to fill out. Did not tell me to sign in. I gave her papers and after 30 min I walked back up and told them my daughter was shaking. She said sign in. 30 min after she took my card I sign in? She said its just chills she has 2 people before her. We get called back after an hr and the aide asks why we’re there. I said high temp, wheezing, lethargic. The tech asked what medicine she had been given I said acedmediphine suppository the tech said what’s that. The tech doesn’t even know what Tylenol is called. The tech insists we give her oral Ibuprofen. I warn her that she pukes every time no matter what Tech does it anyway and she pukes everywhere. PA comes in 20 min later. Temp is now higher 104.
PA looks in the throat and ears and says its strep, it’s going around she needs antibiotics. I said does your throat hurt? She says no. PA give her a shot of antibiotics. Never listens to her breathing, diagnosis without a culture. She leaves the room. 15 min later I go out and get tech and tell her I want a throat culture for strep. She does one and its negative. She didn’t even have a sore throat. This entire time I’m messaging every dr friend about what to do and they all say walk out and go to ER if temp goes above 105. All say PA and tech are not quality. We went home the next day and took our daughter to her Ped. No ear infection, no throat infection. Just a nasty virus that has to take course. I do not know how this business is still in business. I failed to mention that the tech and PA both looked like they had just got out of bed and the tech knew less about medicine than I do. I’m a health teacher so I know the basics of medicine. Do not waste your time here. Really. I wish I had read Unilocal before going to the closest place.

The medical director is a piece of trash, and this place needs to be shut down. It’s god awful. There stealing money and not treating patients. Do not go there. You will not be treated and your insurance will be charged.

One word (Amazing) If you want more than just a prescription writer and a pat on the back this is the place to go. After having had 3 horrible experience at the 24 hour urgent care of the desert in Indio. With no real exam and a person who just like to ask 2 or 3 questions and then write out a prescription and send on your way. I decided to just leave and find adequate a professional medical attention. From the medical assistant who checks you in, down to the nurses, down to the doctor, the entire experience and all the staff are amazing. They are kind they talk to you and not at you they seem to have your best intrest in mind and heart. They are amazing at explain things to you all while giving knowledge and thoughtful care to there patients. I almost wish this team was my primary physician and nurses. They make you feel comfortable and they explain what there doing and why. For the record I don’t give out 5 stars to any business because it cause complacency and there is always an area or room to grow so 4 stars is my version of 5. Thank you VIP urgent care in Palm Desert. You are an amazing group that I would recommend to any and everyone. You guys rock.

This place is horrible after going to vip in palm springs i came here the receptionists where really nice but the doctor came in i told him my situation and he told me will what do you want me to do wow i left so mad after waiting 1 hr he just told me that never ever will i come back

Went in there three days ago with ear pain. I told the doctor I had just got back from vacation and had been swimming a lot. I told him that I felt like I had an ear infection. He looked into my ear for a couple seconds and said no that I must have tmj. I told him I have never had that before and he told me sometimes it’s connected to ear pain. My pain was in my inner ear. I’m no doctor but I knew it had to be something to do with my ear. He prescribed me Motrin and told me to ice my jaw.
Two days later I could not sleep I was in such severe pain. I had my husband take me to Eisenhower Er. The doctor took two seconds to diagnose me with a severe middle ear infection. He told me I was lucky I came in because my eardrum was bulging from all the puss behind it. He could see I was in so much pain and gave me a Percocet right there on the spot.
I told him about my doctor visit two days prior and he was shocked that doctor didn’t see my ear was infected! I can not believe it had to get to that point! I shouldn’t have had to go through all the pain because he doesn’t know what the hell he was doing or what an ear infection looks like.
Worst place ever! This is people’s bodies and health that shouldn’t be taken lightly.
Again WORST PLACE EVER

If I could write NEGATIVE I would… First time brought my daughter the doctor said its a virus just keep giving her tylenol even though she a a fever for 7 days, headache for 3 weeks, a cough that sounded like a barking dog …4 days later she was admitted to the ER for pneumonia. Three weeks later she has the SAME exact symptoms again brought her back in Doctor was snobby told me «Just because she had pneumonia one time doesn’t mean shes gonna have it every time she has a cold» really NO KIDDING Im not STUPID. I will NEVER come back here EVER…

Wish I could give «0» stars. This place is the worst ever,
Pathetically slow and rude staff. Only 1 Doc for 12 or more patients waiting. Don’t waste your time.

I had a phenomenal experience here. The office staff are very professional and the physician that we saw was fantastic. I am a doctor myself and I was thoroughly impressed at how quickly we were seen and how rapidly our concerns were addressed. This gives me something to think about it my own practice. It is just amazing to see how efficient they were. My two-​year-​old son had a nursemaids elbow. The symptoms were recognized immediately by the physician and he did an in office reduction. Incredibly impressed and very thankful to know there are great resources like this if we ever vacation again Palm Springs. I disagree with all of the other less than optimal reviews this place has received. As a doctor myself, I would give this place six stars if I could.

Took my 1yr old son here because he had a fever of 105. The Dr. checked him and said everything was fine and that it was normal for children his age to get fevers like this between the age of 1 and 2, and it was probably just a viral infection and just prescribed him tylenol and motrin to keep his fever down. I did not feel comfortable with the diagnosis she gave. Luckily i called his pediatrician and she was able to take him in. She checked him and said he had a really bad throat infection!!! She prescribed him antibiotics. He woke up himself this morning. Never going back to VIP Urgent care again!!! The only good thing about our visit was we only waited about 10 min.

Hispanic receptionist and assistant were extremely rude and treated me as a second class citizen. We were told it is first come first serve, even if you’re bleeding and in pain. We waited over an hour and once seen, the assistant sighed, was put out, and had no personality. I had to remind her that I needed a vaccine and didn’t receive the follow-​up treatment that the doctor had instructed.

Excellent Facility. Visiting from out of town and needed medical attention. The front desk and doctors were great. No complaints here only 5 stars!

This is the worst urgent care I have visited. The Hispanic clerks at the front desk are rude and already have an attitude with you when you walk in the door. The waiting room was dirty and the furniture was in disrepair.

Urgent care seems not too urgent here. I was first in line & watched the doctor arrive and sit I his car til exactly 9:00am. That attitude followed when I saw him after waiting a half a hour as the first patient. Dr. Mostlyn was not in the least bit interested in medical history and scoffed at my questions. He had a pat line for everything and used a very racist example about a person who truly had high blood pressure. I felt no confidence with this doctor whatsoever. He may have Parkinson’s himself. His rating was 1.5. If I had known I would definitely have gone to another clinic. This clinic, doctor and staff included should be ashamed of their uncaring behavior and ineptitude. Health care. NOT!

Went in to take my girlfriend to urgent care around 7:20 and denied us because they «had too many people» and it was like only 3 or 4. Then the short Hispanic girl behind the front counter in black scrubs gets a tone with my girlfriend, my girlfriend couldn’t breath and she still denied us. HOW DO YOU DENY SOMEONE WHO CANT BREATH?! This place is a joke. I wouldn’t even refer a fly to buzz around this place because of that one night. If I could rate –5 stars I would, unfortunately 1 is the lowest.

Great! Got our 13 month old in within 45 min & found her ear infection quickly. On vacation the last thing you want is to have to go to urgent care, but this place was good & quick

I am alive today because of the quick and thoughtful actions of the practicioners here. I’m with Kaiser. But urgent care is done under contract. I checked in, filled out the forms, vitals taken. The doctor came in, ordered an xray. My xray showed pneumonia, but i didn’t have any of the normal symptoms. I had walking pneumonia. Paramedics were called and off I went to Eisenhower.
I was later transferred to DRMC. I became septic and went in respiratory and renal failure. Had it not been for the quick and decisive action at VIP I wouldn’t be typing this note.

This office is the best urgent care office in the valley!
I have been to the other urgent care offices and had horriable service.
This office visit was quick friendly and the staff was professional.
I’m local and tried almost all of the urgent care centers here in the desert. This is the Best one!
My doctor exammed me and took the time to explain the procedure and was a true professional doctor.
I recommend VIP urgent care to anyone that is need of care by profesional staff.