Enterprise Rent-A-Car

Had my Mercedes Serviced at MB Palm Springs. Couldn’t get a loaner car, because i reserved so short a time.
This prompted me to get a car at Enterprise. No Regrets! Good customer service. Very accommodating. Cars are new and clean. After returning the car, they chauffeured me back to the dealer… that’s good service.

I have rented many, many cars from Enterprise at various locations and each location has always met my expectations. They have been professional, courteous and efficient both picking up and returning my cars. I’m a loyal customer and would highly recommend renting your next car from Enterprise.

Don’t go to this place. It is Valentine’s Day and we rented a convertible for the day. We called to confirm the reservation and was told they were ready for us. Got there with friends who all had convertibles and guess what. No car for us. The only thing they said was we could go to the Palm Springs airport and get one but the fee was at least $ 50 more. Terrible place. Will not ever rent with enterprise again.

I thought our service and the car were Perfect! I tried to book the car on line but when I read the confirmation I realized I had booked an economy car! I knew that would not work… we were moving to Penang Malaysia and had 3 huge suitcases, 1 regular size and 2 carry-​ons. I called the Palm Desert office and they were so helpful that we picked the right car up 2 days later for our one way trip to LAX. What more can I say they were great, as was the car!

I had a terrible experience at this enterprise Rent-​A-​Car I was referred here by auto body collision shop that shuttled me over here to pick up a rental car. The selection of cars that were available, was very limited and rundown. When I tried to get something comparable to my car that I had, it was too much of a hassle for Sarah. This place has a bad selection of vehicles, very unhelpful staff, and overpriced. Save your money, rent from Priceline or another similar site.

They spent the time to search their cars at L A Airport for a camera my wife forgot. Guess what? They found it. The car we had was clean and the service was fast and efficient.

The service was good, and very friendly, but they didn’t have a cargo van, so I had to get the next bet thing, a pick-​up truck, which was huge.
I found out later. Budget had cargo vans for $ 19.95/day

I had an awful experience with this Palm Desert Enterprise. I had made an appointment online to be picked up from an auto body shop a few miles away. They never showed up and when I called they said they had called to confirm the day before. On my home phone message, it states to call me on my cell and gives the number, so I never got a message. The owner of the body shop gave me a ride to pick up the rental car. They were so unorganized and did not seem to have enough staff for the amount of customers in the shop. I waited for quite a while, and then they wanted me to pay for the car, although it was to be covered by my insurance. They had to get the car washed before giving it to me, and it was like they ran it thru a wash and did not dry or detail the car. The last guy that helped me (as I talked to at least 3 different staff people), was at least nice about it, although he was a bit confused as to what was going on. All in all, it was a very frustration situation.
I have rented cars from Enterprise previously at the Varner Rd location and never had a problem.

Superior cars and usually pretty clean. Always connect to this local branch not the 800 number. Great service at this location.

5 star service all the way. I have no complaints. Every Enterprise dealer I’ve interacted with has been awesome.

Continued good service. I decline all insurance. A rock cracked the windshield on my rental. I called Enterprise Palm Desert, we coordinated my insurance well. They were very helpful to make my claim seamless. By the way, I always take pictures of ANY scratch when checking rental out, saves from any dispute later…

Excellent experience! Great deal for a week rental car. Made our trip to vegas that much better! Thanks again

This is the worst rental experience I’ve had.
Rented a minivan at 4pm in LAX airport branch, declined insurance coverage only this time knowing I will drive straight to Palm Desert. Parked the car in a gated community in a 2.5 car garage and returned car the following day at around 10am. The inspector Palm Desert (this branch) mentioned that the car has 2 «dents» at the back. Minor crease that is very impossible to see when you’re in rush while renting and impossible to have occured if you just drive straight to and from destinations. In ALL honesty, I never dented this car and all the cars that I rented before. When I rent, I consider it as my own. God knows I haven’t done any damage to this car.
In LA branch, when I walked through with the employee who assisted me– I never paid particular attention to this claimed «dents». The trunk of the car was actually raised when we had a walk through, and I just placed our luggage (I’m with my 15 and 14 yr old children) straight to the trunk and drove away.
I’m writing this first ever on-​line review to be very careful with this company in general. They expect you to be experts in inspecting their cars during the time when you’re pre-​occupied with beating and rushing through the traffic, worried about safety of your trip, etc. which is in my case in particular.
I wrote this to protect for all renters to be very careful, which I consider this a scam. Before writing this review, when I checked my on-​line credit card transactions– Enterprise already made couple of charges of $ 651.60 and $ 470.60 which shouldn’t have happened since I asked the Palm Springs branch that I strongly dispute these charges until upper management of LAX airport branch calls me.
Please, please be careful– it is happening to me now, and I don’t want you guys to be a victim of these people and company. Closely and meticulously inspect the cars of this company if you don’t have any other choice of renting somewhere.
Never will I rent in my lifetime in this company, and same feedback I will tell my friends and family.
I will continue to dispute about this claim.

We usually rent at Enterprise at the Palm Springs Airport but we live in La Quinta and my partner had to go to a funeral in Phoenix, so we decided to reserve a vehicle at this location. The person taking the reservation over the phone was very nice and helpful. I wanted to see if I could use my National Emerald Club benefits here and was told that I could, which was great. We picked up the car at 8 am and my partner asked about a vehicle he liked on the lot, wanting to possibly upgrade. The vehicle was reserved, but as we were getting ready to leave, the manager ran out and told us that someone had just called in to cancel it, so we traded vehicles, which made my partner’s experience that much better. It was a simple thing, but it is the small things like that that constitute great customer service. From the manager to the front desk staff, everyone was professional and considerate and overall we had a great experience at a very reasonable price. We will definitely be renting from this location again!

Friendly staff. Car was clean and well maintained. Will repeat.

Got a great deal via email from Enterprise for 10% off a rental at participating locations. Fortunately, one of those locations was Palm Desert. I reserved a full size car and was then offered a free upgrade when I arrived. Ended up with a 2014 Ford Taurus. Everything went smoothly with the whole process. Our agent Richard was professional and friendly. I am sure we will be using this location for future rentals due to the positive experience. Thank you

We were told to call at 8 o’clock in the morning to arrange a pick up. Nobody would answer the phone until 8:30. The driver showed up about 45 minutes off from the time we had been scheduled. After being picked up and filling out the paperwork, we were finally ready to go by 10 o’clock. That set us back about an hour and a half later than we wanted to be.
The car did not have much gas in it to start with, so that set us back even farther that we had to get gas right away.
Other than that, I guess they were fine.

Keys were locked in the safe and the attendant didn’t know how to open it. Get this, his colleague, store manager, and area manager didn’t answer his calls.
What is the point of being open and having good customer support if you can’t give out keys?

Unbelievable ! Do they want to rent cars or not? Lisa, not sure if she is the ASSistant manager but she is probably one of the rudest most condescending people I’ve ever dealt with. Will never come here again. The WORST customer service. And this is a 4 month rental. They obviously don’t need the $$$.

This location is great as it is in the city and not located at the airport. They offer great daily rates, weekly rates and almost always have the car size you want in stock. I like that they are not at the airport, because they can have normal 9 – 5 hours!