Nordstrom Rack

I was in this store about a week ago trying to spend a gift card I’ve been holding onto for too long. I just moved to the area, so I thought I would check it out. I’ve only been to two other Rack locations in the OC.
This location seemed like a good size and had a fairly decent selection of items in the men’s area. I was able to find my size in a lot of things, which is hard sometimes because I’m a size small with a 28 waist.
I tried on a swim suit I eventually decided to purchase, the fitting room attendant was pleasant enough and brought me to a room. She told me to bring everything out with the number she put on a hook by my door, but was absent when I came back out a few minutes later. Whatever, I put my hanger and number on her little desk thing and made my way up front to check out.
That’s when my experience turned into a 2-​star venture. There was a guy cashier ringing up another customer but the customer has some kind of issue and they were waiting for something or someone to tell them what to do. The cashier never looked up and acknowledged me (the sole waiting customer in the check out line) while they scrutinized something on the check out desk. There was another person working in the cash wrap area on some type of project and she wouldn’t dare look up for one second to make eye contact with anyone. About 10 minutes later I’m still waiting for someone to come to my rescue and ring me up. There were roaming «green shirt» people around the store that all were engrossed in some project or ringing up a 20 item purchase for a family of 6. I finally just put my items on the cashwrap impulse area and my gift card back in my wallet and headed back out into the 110° heat. Maybe I’ll go use my gift card online. Was not impressed with this store.

I have NEVER had a bad experience at Nordstrom! I wanted to use my expired Nordstrom notes (which I have always been able to do in the past). However, the store informed me that about a year ago that all changed. I had $ 60 dollars in Nordstrom notes and asked them if they could honor it this one time. After calling in to the credit office, Michael, the asst. Manager on duty, went out of his way to let me use them! Only a small amount to the Nordstrom company but huge to me! Michael was very pleasant to work with and never made me feel dumb for asking. I will be back!!!

SO much better than the one in Temecula!
I thought we had a nice Nordstrom Rack in Temecula until I came out here. You guys are so lucky. Twice the size and what a huge children’s section and home section!

Its nice to finally have a Nordstroms/​Nordstroms Rack here finally! While this isnt the best location it will due. Sometimes the selection is lackluster other times it’s amazing. Sales is always hit and miss as well, I wish they had a little more to offer with their men’s clothing but that is the expected with a smaller location. The staff is friendly and helpful most of the time, other times they seem really untrained as far as how to talk yo customers. I get a little annoyed at the fitting room sometimes because the girls there can be very rude especially when it gets busy, they show their frustration very easily and is something that could really be worked on. Overall I’m going to continue coming here, they have free people, wildfox, true religion, and a lot of my other favorite brands at a good price so I can’t complain.

This is the least favorite location I’ve visited and I’ve been coast– to-​coast. Selection isn’t that great compared to most urban locations.

The store in Palm Desert is very disappointing! poor selection and very cheap merchandise! all made in china and it looks to me that these are made especially for Nordstrom Rack! they do not come from real Nordstrom store! …or maybe is just the store manager! i went there a few times and every time i said the same think: I am not coming back!

Oh, I am a fan!
On my first visit, I purchased a pair of shoes that were priced at a nice discount, but at $ 100, they were not the huge bargain I was expecting following all the hype of the newly opened store.
On follow up visits, I’ve now purchased from most of the store’s sections. And, on today’s visit I found some really great bargains. Prices were reduced several times — I love those red tag items — and then another 25% discount at the register.
The store is very clean with a layout designed to make it easy to see the different sections. With areas of men, women and children’s clothing, everything is high-​end quality. There is a great selection of shoes here, plus purses, sunglasses, makeup, watches and jewelry. A little disappointment is there are just a few items for the home. The store is average size, much smaller than the chain’s main stores in the mall.
The customer service here is amazing — No need to stand in line, instead look for the sales people wearing the bright green shirts and they will check you out on the spot. Rather than a printed receipt, they can e-​mail it to you. Today I stood in line and Kareem was very patient with me as I spilled all my change onto the counter like a bag lady trying to find my Nordstrom’s VISA account number so I could earn my points. (I forgot to bring my card, but I had a statement in my purse to remind me I had a credit on my account.) She very patiently helped me. Special kudos to her!
Everything I have found here is reasonably priced and you can’t beat the quality.

Fairly new spot. Men’s section is a bit smaller than most racks in my opinions. Good customer service and a nice shoe section

great name brand stuff for a cheaper price… my wife loves this place. i find well priced shoes and good brands. my wife always seems to find purses here.

I love this place! Im a huge shoe girl! This store has about 3 – 4 isles of your size shoe! Amazing i dont know of a store in the valley who has that. Shoes are great price. Staff was so helpful and they really go above and beyond to help you with anything your looking for.

Woo hoo! It’s Nordi at half price! Loved the layout of the store. Great bargains on men’s clothing. The best place to buy men’s shoes. Turn me loose with the platinum AMX.

Very impressed with the selection and prices. A lot smaller then most nordstrom racks that I have been to. Staff was nice and the selection was great.

Well, went to the Grand Opening and it was a MAD HOUSE! People running like crazy filling their baskets. Considering the circumstances I was very impressed with the employees. They were all calm, pleasant, and very organized. NICE! From what I could see the store isn’t much to look at. Kinda looks like a Thrift Store but hey… it’s NOT Nordstrom! I would go back when it calms down a bit that way I can really see what they carry. I wish the décor was more inviting but that may be asking too much. And that, my friends, is because it ‘AIN’T A NORDSTROM!” Dang shame, too!