Palm Desert Automotive

We were in town for a few days vacationing with friends of ours at a local resort. It just happened to be the hottest temperatures on record in this area (124 degrees), which proved too much for the A/​C clutch on our Yukon XL. Because we were from out of town, I was a little nervous about being taken advantage of — but I decided to follow the Unilocal reviews, and bring my vehicle to Carlos and his team. It turns out the reviews were right on the money — Carlos and the rest at Palm Desert Automotive took care of us and got us back on the road quickly. They even provided a ride back to the resort after I dropped my vehicle off and offered to bring me back. My only regret with Palm Desert Automotive is that they aren’t closer to our home.

After trying two other recommended VW repair people, I found Palm Desert Automotive. He fixed my vw Beetle after the check engine light went on and stayed on. It runs better that it ever has. I will go back.

Carlos was my mechanic and I cant say enough good thing s about him, not only did he do a great job and fixed my car I havent had a problem since! but he was also straight forward honest, did it in timely manner and I had a wonderful experience

Carlos and his team have a very keen eye for detail and mechanic quality, are honest, courteous, and quick. I’m very happy to have found a great mechanic shop like this after moving out here not that long ago — especially so, since my standards were already high because I had a great shop that I would depend on back where I’m from (Chicago). They’re also very busy so make an appointment, even for little stuff like an oil change — you’ll be happy you saved yourself the extra wait!

Carlos is very honest and that is so important when it comes to a mechanic! He’s also very professional and gets the job done within a timely manner. I would definitely recommend him!

This is absolutely the best auto repair shop in the valley. They are especially skilled when it comes to high-​end foreign makes (Mercedes, BMW, Lexus). Always professional service, fair pricing, and reliable pick-​up times. Try them once, and you will be a fan too!

I brought my car to Palm Desert Automotive for an oil change. The car was done in a reasonable amount of time and the mechanics were very clean. I’m new to the desert so I needed directions to my next destination. Carlos took the time to print up directions for me. He is extremely accommodating. I’ll be back so he can fix my navigation system :)

I have had the best treatment. Palm Desert Automotive is probably the best that I have ever dealt with. This will be my only repair station that I will ever use. Congratulations on your service levels!

Carlos is awesome. A/​c out found the problem and back on the road in an hour. Replaced the blower motor. And warranty for 2 years on parts. Oh by the way they are very busy. I will make an appointment next time.

After making a quick assessment to my «check engine» light, Carlos gave me expert feedback and sensible solutions to the issue. Despite being over-​booked, he was still going to make time to repair my car by late afternoon at a very reasonable price. It’s rare to find honest businessmen, so I will definitely recommend Carlos for helping me with my Mercedes.

I brought my car in for repair and Carlos leaves for vacation before it was completed. His employees did a terrible job, I had to go to the dealer the next day after they assured me it would be «fine». It wasn’t and I was nearly run over going 50 mph on the freeway. I was very disappointed, I would not bring my toy in for these clowns to fix. Avoid them at all costs. Sadly

Carlos is one of the best Mechanics/​Electricians that I know In the Coachella Valley. After taking the car to over 4 mechanic shops Carlos giving me the BEST PRICE AND SERVICE my car was at the dealership for over 4 weeks for a small problem that they couldn’t fix and was estimated for over $ 2,400.
Carlos found the problem for less than 3 hours and save me $ 2,200. So I don’t see a reason taking the car to the dealership.
Thanks Carlos !

I’ve taken my old mercedes to these guys twice now for different issues. Both times they were very courteous and professional. I’ve paid less than I expected both times as well. Carlos and crew take good care of their customers. Highly recommended!

So fantastic. Above and beyond. Carlos will make you only want to go to him for even the smallest thing — ethical, sensible, thoughtful, weĺl-​priced. You’ll feel comfortable and relaxed entrusting your vehicle to this establishment. It’s my job to recommend clients to the best in the valley, and this is my authentic, experiential opinion.

Made my annual trip to Palm Desert area for a few days and made a point to return to Palm Desert Automotive for a 15K tune up and also to repair my air conditioning. I again received great courteous service from Carlos and his crew and knew that my vehicle was in good hands. I was offered a ride back to my hotel without even asking for it when I brought the car in and that was much appreciated. Received status update on progress and got the car back when promised. Most importantly, the final cost was about half of what I expected it to be. A dealer would have charged double to triple what I paid here. The costs for services are more than fair. I can’t recommend this place enough. I’ll be back again most definitely.

This was my first visit to Palm Desert Automotive and boy did they deliver! Excellent service and communication during the troubleshooting process. I had a small issue after I picked up my truck from the shop and we were on our way to Fontana for our annual NASCAR weekend. Carlos sent Efrain to my house to check it out. Talk about service and going above and beyond! They really stand behind their work. I have been around cars, trucks and racing all my life and without a doubt this Is one of the best shops I have come across.

We had seen the great reviews of Palm Desert Automotive and Carlos (Thanks Unilocalers) so we were comfortable enough to have our broken 2006 Mini towed there sight unseen. My husband had called in advance to speak to Carlos and let him know that our car was on the way. He called us as soon as it arrived and confirmed what we had thought was wrong with the car. A rock had jumped up and bitten the clutch slave cylinder and broke the mount off of the transmission case as well. Carlos ordered the part, and was willing to work with me on coming up with alternate (more affordable) solutions for fixing the transmission case mount. He knew somebody who would be able to weld the mount back on instead of buying a new (or pre-​owned) transmission case, saving us LOTS of money (several hundred dollars). Carlos was very good about communicating throughout the process, and I felt he was very reasonable with the price. It is a popular/​busy shop so we are appreciative that we were able to get our car repaired within a few days. Very professional and clean shop, with excellent and honest service. I would recommend this shop to anybody without hesitation. Definitely deserving of their 5 star rating.

Carlos was remarkable and friendly. Very knowledgeable. Other customer I talked to spoke very highly of the people and the service.

My mom uses palm desert automotive. This is my first time here. The mechanics were very nice. I have a Mercedes-​Benz everything costs $$$. I had a draining battery, new one put in. Still died. Turns out it was alternator. Ugh. I checked online prices for parts first. I don’t like the unknown. So got the call from Carlos it is alternator. He quoted price and I confirmed labor and part, he is fair. I felt everything was honest. Being a woman dealing with car issues can be a nightmare. I do my research first. I would recommend them to my friends.

They were able to see me within a day of calling and fixed my car without charging me for both the diagnostics and the repairs. I would bring my car again and would recommend them to others. They did not try to overcharge!
I got no flack for turning off the tv so I could read in the waiting room (there were no other customers waiting at the time).
It took a little longer than they estimated.