Extra Space Storage

OK, if you knew how long it took me to write this review with my cell phone, you would understand that I really wanted to do it and thank Victor for his help. This is an awesome location, about 5 – 10 minutes from the airport, very clean and secure etc. but special thanks to Victor, felt very comfortable, awesome guy, always in touch, feel in good hands. Highly recommend. Best. Marc

They were really welcoming and attentive. Facility seems clean. Had an issue with a door and they took care of the problem immediately.

We made plans to re-​locate from Chicago to Palm Springs that did not include moving ANY furniture thus there was no moving van involved. We did however have a need to move critical paperwork and clothing and a cat. We began investigating storage facilities in Palm Springs but were unable to find one that was willing to accept UPS shipments and put them into a storage locker until we arrived (No, not the cat) until we happened upon Hector and Extra Space Storage. We were able to reserve a storage locker online and complete the lease paperwork at a Chicago location. Between the agent in Chicago and the agent in Palm Springs we were able to ensure that our UPS deliveries would be accepted and secured in a storage locker awaiting our arrival in mid-​December. We did receive one email confirming that the first shipment arrived and was placed in storage. The arrival and storage of additional shipments has yet to be confirmed by email by the Extra Space agent although UPS shows them having been delivered. I will gladly add a fifth star to this review once I am satisfied that the additional shipments and all future shipments are securely stored in my storage locker.

There are rats in this facility
I stored brand new sofas for less than 6 weeks and paid for the insurance; only to find out it doesn’t cover rat damage and on top of it the management had the nerve to say (how do I now you didn’t bring in the rats)
STAY AWAY FROM THIS FACILITY!

I rencently rented a unit for less then 2 months I moved out of the unit in Aug. 27, 2015. Upon a previous visit to take photo pf my couches to sell I discoved everything was full of dirt and twigs. I took pictures of the dirty conditions and showed it to the manager Hector Hermasillio. He was busy and gave me a used twin bed plastic cover instructed me to cut it to create a barrier. He then stated he was sorry and that next time we come in to let him or his staff know that so some one could seal the unit with sillicone to ensure protection. We spoke for a few minuets and he spoke about his vacation to San Antonio which he was excited about. I at this point had to leave and was unable to return for over a week. When I did I emptied the unit to clean my couches only to discover that there was rat droppings and and the debris we saw previous was probably part of their rat infestation. My couches were new only 15 months old. In fine condition. Needless to say we moved them out. Late on the 27^th. On the 28^th a representative contacted me and asked me if we were out permanently. I told her yes and explained my situation. She noted my account and told me to file a claim with insurance I had purchaced. I thanked her and did. She asked me if I had pictures and I did. So she gave me the number and I comtacted company and was told to give it a few days. On Sept 1 I received a call from third party claims adjuster who stated that the policy didn’t cover this type of damages only mother nature. I was upset and feel it is a company who should make sure all units are properly sealed before renting. I contacted Hector Hermasillio who is the manager at this location he began to inform me about the policy and how it doesnt cover this and said and I qoute the rat bait bag in the unit is used as preventive measure and that the fact that the bag was chewed open maybe the cause of me bringing in the rats from my new furniture. I was very insulted and told him so. I told him I was going to forward concerns to Unilocal and contacted the cooperate office to which I am still waiting for reply. I stored a couch a chair 1small coffee table and two end tables. I will never ever use them again and I suggest you pay the extra cost and use UHAUL. I chose them for convience to my home. I really don’t understand the policy and my things are ruined. Please look eles where to rent. This unit with insurance cost me almost 70a month and I paid 1300 dollars for furnture. What a waste.

Great customer service both on the phone and in person. Prices are awesome if you catch a deal like I did. More than happy!

Great price. I was upgraded to a larger unit at no charge. The guy a (Hector, was his name) was really into his job and explained everything to me like a professional that had respect for the customer.
Ron

Must work off of commission. I was out of town and told him to call me tomorrow because I was busy at the moment and couldn’t pay over the phone. He said sure, I’ll talk to you tomorrow. Got a call today that they started the foreclosure process and charged me an extra $ 85. So when I went in to pay and asked about the fee he said he was charged today and I said it would of been nice if you called me on Saturday like you said you would. He smirked and just took my money. What a jerk. Customer service is not a priority here. Have deep pockets if you plan on storing your stuff at extra space.

Hector made everything super easy. Clean and safe facility. I highly recommend this space for your storage needs.

Hector was easy to work with and covered all the bases regarding the storage facility near the Palm Springs airport. I am very happy with the service.

Everyone here is quite professional and customer-​oriented. Hector is a really good manager with a great disposition. I stored my large art canvases in one of the climate-​controlled facilities, and never had a problem or an issue. Thanks, guys!

Since my foreclosure and being laid off, I have used storage facilities in Coachella Valley. I found this one being average, due to its service. The facility functions great; never had problem with the gate, ez access to my unit, there is flat bed cart in each building, and AC always was working.
But the service is not consistent. I arrived on first day to move in and their computers were down. They wanted me to come back, later. I suggested they call their neighboring facility in Palm Springs and have them register me into the system. But they refused, instead they told me to drive myself over there and then comeback.
Also, they never respond to their emails. Unless I complain to the corporate office. Then the facility manager, Jessica, will contact me. Additional, they missed place my unit key for several weeks, until they found it.

5 Stars for the local property. Ricky does his best to make sure his customers are taken care of.
1 Star for Corporate for 3 reasons:
1 — They had an billing glitch, charged my card 3 times then locked me out saying that I never paid. Getting in touch with the right person was a nightmare and I can tell you I yelled at a few people. Finally, when the District Manager called, she played dumb like she didn’t know what was going on. Really? And with all the mess they caused, didn’t even offer me a free months’ rent or a discount. Seriously, Ricky had to let me in every day for a week. 5 Stars for Ricky. 1 Star for Corporate.
Corporate also has a class-​action lawsuit against them for locking people out before the grace period, in their policy, was finished.
2 — The auto pay option does not give you a receipt when they take your money. I think there is a law regarding a receipt for charges. This is a corporate issue and every time I went to corporate they sent me to the property. Ricky printed me a receipt, but why did I have to do extra work when all they needed to do was email me a receipt with the deduction from my bank?
3 — Raised my rent 3 months after I upgraded to a bigger unit. I run my business out of the storage unit, and I’ve upgraded twice in 2 years. I’ve never had a rate increase and thought 3 months after the upgrade was not cool.
I would have stayed because the local employees were awesome but Corporate is such a nightmare that it was not worthy my time to continue business with them.
Again 5 Stars for the local property. 1 Star for the Corporate BS.