Hilton Palm Springs

great venue. beautiful rooms and beautiful pool.
but the real charm is in the front desk service…
supervisor Emma S is tops in customer service…

Hi… we have been here now a couple of times. We love it. The rooms are clean, staff is wonderful. The hotel is centrally located to the hub of the city. It is a very comfortable place to stay. I would highly recommend it to all

We had stayed here about 10 years and were very impressed. This weekend we were very disappointed. The room was dated and even though they had other rooms available they chose to put us at street level with a view of people walking by and a gardener weed whacking at 9 am on a Tuesday morning. The worst part was the bed it was so soft that my husband and I both woke up to backaches.
Would never stay there again. Front desk staff not friendly

Terrible customer service and super shady dealings with money/​credit card holds. I was I told nothing would be charged or held on my card for incidentals and that when I check out I can pay cash and the card would not be swiped. False. We paid the incidentals in full, AND they charged the second card the same price. Essentially charging us twice the amount owed. 5 days later it’s still being held on my card and no one at the hotel can do anything about it. Emma, the night manager, is not only useless but rude and unhelpful. Reading some of the other comments, I am not alone here.
What’s the point of having a night manager if they can do no managing? Emma should take some courses in customer service or find a new job. Very poor representation of a Hilton, and one that I will not be returning to.

The location is awesome, practically on the strip with really good restaurants nearby. The rooms, pool and lobby are all updated with a modern vibe. We had a great stay. Would definitely go back.

Stayed there for work most recently. Average to nice hotel, but when servicing my room, they left the door unopened all day! I had jewelry and laptop and iPad in room. Luckily nothing was stolen but I won’t stay at this hotel ever again.

It was not until we checked-​out that this became the hotel stay from hell. This mudslide started on Friday (December 4^th, 2015) at approximately 16:10. We are called up by Front Desk Representative Yanno (or something of the sort). She let us know that we must pay a hundred dollars Incidental Charge for our stay. Although I was told that that this Hilton does not do that unless we actually did use the amenities, my mother told her to charge one of her cards for it, and to pay the rest of our stay in cash. Apparently, the card declined and that made us wonder why. Without really putting much thought into the whys and wherefores, we used a different card. The card was approved and we then began to pull out money to now pay for our stay. She told us she charged the card the entire amount (Incidental + Stay). While we were not too fond of her not paying attention, she said she would cancel the authorization and change the charge. It was then that she accepted our cash for the stay.
Now it is Sunday (December 6^th, 2015) and we were eating breakfast when we noticed my mother’s bank statement on her debit card. Not only did Yanno not tell us the truth about cancelling the charge amount, we also realized she failed to hand us any receipt of the charge or any indicia of the cancellation. We drove back to the hotel around 11:45 and spoke to an available Supervisor, who had thick glasses. He said that my mother has to wait for her credit to appear in her account within 5 business days. That wouldn’t be an issue if Yanno didn’t charge money that was supposed to go towards our bills and partial rent. He told us what Yanno wrote in the notes, which states that my mother could not make up her mind on payment and that three of our cards were declined. When my mom heard this, she was very appalled that Yanno lied about her in their system. Of course, the supervisor went with what she had put in the notes section. He did manage to print out a receipt of the pending credit being transferred to my mother’s checking account.
Overall, I felt we drove back to San Diego with a lot of regret and anxiety. My mom started tearing up in the car because she felt like she was portrayed as a troublesome customer when she really was not, as well as being taken advantage of. Putting the financial issue aside, the customer service was egregious. This customer service would never fly if this location was in a city. Ideal customer service is pervasive. Location does not determine how helpful one ought to be to do their job. I’m not asking for a full refund, but a formal apology and the termination of Yanno.

I’ve stayed at a lot of Hilton Hotels… And while the Hilton Palm Springs is not the worst hotel I’ve ever stayed in it’s also not the best. I stayed here recently for a second time out at the USA Field Hockey Festival with my daughter.
The rooms here are fine, and when we arrived our room was spotless. I don’t like that for the past two years I’ve been stuck in a room looking at the parking lot, but perhaps it has more to do with the room rate I was willing to pay then anything else. The front desk staff were very helpful throughout our stay… check in went well, they made copies for us when we needed them, they did a good job.
My biggest complaint, or actually two, are as follows… 1. The hotel staff never told the restaurant staff that we were set up to have a very big breakfast on a Wednesday. The restaurant staff then amounted to one person covering the entire restaurant which included four full field hockey teams, about 20 parents, plus the rest of the patrons who wanted to breakfast. That is unacceptable.
2. My second issue was that in the mornings, for as many people staying in the hotel as there were and knowing that we had early morning everyday, they put out one container of coffee which was empty after about 5 minutes. They never refilled while we were there, and in fact, we were LITERALLY told that the coffee was there for the other guests and not us. I’m sorry, that’s also unacceptable. Is my money not worth the same as the rest of the patrons of the hotel? This simple comment is getting sent up through corporate because it pissed me off so much.
One thing I really do like about this hotel is its location and how close it is too many of the restaurants in the Palm Springs area. We were able to walk each night to a restaurant or to go do something rather than having to drive. Again, the front desk people were very helpful when it came to recommending restaurants and letting us know some good places to eat, but the management almost seemed put out that we were staying here.
Some bullet points:
* Rooms are fine– fairly clean, plenty of space, and plenty of outlets.
* Shower was just ok, need more pressure and didn’t stay hot enough. Also, the shower head is kind of low so anyone over 5′ 10″ has to crouch a bit.
* Cleaning crew took too long some days. One day we had to leave to let them clean in the late afternoon and on another day I just told them not to bother.
* Spa — daughter and niece had massages — really great massages actually, and my sister in law had a great pedicure. Showers in the spa were gross… not hot enough, didn’t drain… standing in a puddle.
* Restaurant is expensive and was just ok for breakfast… many other local options available.
* Pool is very nice and it’s warm. Hot tubs work great. Poolside bar is expensive as hell for food and drinks and the food service is slow.
* Thanksgiving Dinner was SOOOO much better this year than last… it doesn’t make up for not getting a home cooked meal, but it was ok.
Well, that’s about it. I probably would have given this place 3 — 3.5 stars, but I can’t get past the poor job they did prepping for us for breakfast and telling us the coffee wasn’t for us. Really left a bad taste in my mouth…

Typical Hilton, our suite had a great view of the casino across the streetso we know we will have entertainment on this Palm Springs trip! Oh, the hotel, nice lobby, biz center, free wifi (HH Honors). Our room was nice ample space, nice décor, refridg and coffee maker. Comfortable beds, flat screen TV, clean nice décor. Love love the large pool area with the jacuzzi. They have a pool bar with pool side snacks and munches– chips and guacamole was good. Pool service lady is friendly and accommodating, nice. Bartenders are friendly, talkative and service oriented. This location is centrally located, close to downtown Palm Springs, but more quiet, with ample parking. We will definitely come back, I love this convenient location.

The room may family stayed in was gorgeous! We came here to cheer on my mom for winning a very prestigious award in teaching and the food was actually really good! The awards dinner was in one of the ballrooms and all of us had a great time. The pool area was gorgeous and the outdoor bar was really nice (especially at night). The drinks were reasonably priced since I am used to paying $ 12 for a drink so that was really cool. I don’t have a whole lot to say on the staff or parking (which looked like a nightmare), but the room was spacious and the bed was sooooo comfy to sit on.

This location is near several restaurants, coffee shops and pretty much the main drag of Palm Springs. There is a very busy and delicious deli right on the corner which certainly makes staying here a little better. The hotel is clean, the service is friendly, however, there are no extra perks. No apples on the counter, no complimentary breakfast, no fuzzy sandals in the room.
I give it four stars because the hotel is peaceful and comfortable.

Came here over the weekend for a quick «get away» with my wife. I am a Hilton Diamond member, but did not experience any «Diamond» status.
In particular, when checking in, the front desk asked if I was parking there. I was currently parked on the street outside. I asked if there was a parking fee, and he told me it was $ 18 per day. As such, I told him that I would leave my car on the street, and he agreed that it was a good idea.
When I checked out the following day, I saw that there was a $ 22 resort charge on my bill. When I asked what that was for, I was told Parking, Internet and the pool.
We did not use either of those 3 things (spent most of the time at the spa), and I even told the front desk what the guy explained to me when I checked in. They did not offer any waiving of fees and just said that there is no getting around this.
This is not good service, and I am disappointed by the poor Hilton Diamond recognition. Two thumbs down. Looks as though this may be a credit card dispute instead.

My husband and I frequent hilton properties since we’re diamond status members and there are advantages to it. This trip was no exception. Check-​in was a breeze, friendly front desk, parking fees waived, resort fee comped, late check out approved and we got to party with our dog Jelly! Though there is no hhilton lounge (hhonors lounge perks are mostly international), I thought this Hilton property was clean, well maintained and quaint. We thought that the full breakfast buffet had everything that it needed– omelet station, oatmeal, yogurt/​fruit, cereal, assorted breads/​pastries, and your hot foods: breakfast potatoes, sausage/​bacon, eggs benedict, and french toast.
It was a HOT HOT 120 degree weather in palm springs for the 4^th of July weekend but with the AC full blast and a casino nearby, the spa resort casino, there were plenty of things to do indoors. Thanks Hilton for another great stay, we will be seeing you guys soon: D

My husband and I had a great stay for the 4^th of July weekend. This is our second year coming to this hotel for the holiday. The hotel is pretty much right downtown. Just a short walk to shopping, restaurants, etc. The pool and bar are great. The rules are pretty lenient compared to other resorts that «check «your bag. It’s family friendly. We had the best Eggs Benedict for room service.
The rooms are older looking. However, it’s clean and comfy and we have a great time there. We’ll be back.

Love this hotel! Location is good right in the heart of downtown Palm Springs and across the street from Sap Casino. It’s been been recently remodeled! Staff is friendly and they make you feel like your at home. I been coming here since I adolescence and I’m keeping the tradition alive with my kids. If you come in the summer rates are under 100 dollars. Bartenders are amazing especially Richard who is the new the kid new on the block, Eddy and Virgil have been for few decades. If you want to bring your kids and family this is the spot! You can walk down the street and have dinner with the family or put them to sleep and your steps from the casino. BTW Sherman’s Deli across the street is a must try!!!

This review earns two stars only because I am giving the hotel the benefit of the doubt. I am a Hilton Gold member and usually enjoy Hilton properties. In this case, the facilities seemed a little dated, but the room was nice enough and clean for the most part. The bathroom could’ve been a little cleaner, but it was nothing that caused any real concerns.
My stay, however, was one of the least restful and least enjoyable ones in recent memory. As soon as we walked into the hallway to go to the room, we were hit hard with a wall of marijuana smoke. The entire first floor smelled like a dispensary. I was glad my children were not with me. It was not just the first time, either. We left and returned several times through the day, and each time were greeted with a very potent atmosphere of marijuana. My non-​smoking room, on the third floor, had a slight odor because I had opened the balcony door to take a look at the pool area. The smoke from the first floor found its way up.
There was considerable noise in the hallways from some other guests and lots of yelling throughout the evening. I don’t know if there was a special event hosted at the hotel, like a reunion, but by 4:30 AM I complained to guest services about the noise. They sent up one individual who seemed hesitant to confront the people standing in the hallway and just asked if they were making any noise. I think his inquiry caused more loud laughter and talk than it solved. I would be shocked if we were the only complaining guests, but it finally quieted down by 5 AM.
So either the hotel staff did not care, we’re oblivious to the activities on their property, or they’re employing a new strategy to sell more snacks from the bar and vending machines by giving everybody in the hotel the munchies. One thing they did succeed in was insuring I will not return to that hotel anytime soon.

Really terrible Hilton hotel.
First of all, this hotel is old, and need a major face-​lift. The location isn’t great and is not in a nice part of town, there’s not a whole lot of restaurant options nearby, and so you have to eat the crappy food on site. I stayed only 1 night for business, the lady at the front desk who checked me in, was not very nice and had facial seizure or something, didn’t even smile for the entire 5 minutes while I was checking in. I asked for some coffee or hot water and was told there was none in the lobby.
Parking is $ 18 self park, and $ 22 for valet parking. Extremely pricy for nothing. I parked on the street, literally 3 steps from the self parking lot and it was free. The rooms are dated, and the carpet was not clean at all. The refrigerator was not cold and the WIFI was super slow.
Really not worth the price you pay. I’m going back to the Hampton Inn which is much nice, newer and has better service and much cheaper too.

Beautiful hotel! The staff is really nice, rooms are clean, food and cocktails are amazing! I would suggest meeko burger and bloody marry.
Have fun!

Update:
I was billed an upgrade fee and not informed of the up charge upon check in. I’m highly disappointed that I was upgraded then billed without confirmation that I was going to be billed (I usually will be upgraded w/​o charge as a loyal diamond member pending availability). My issue isn’t the fee. The fee should be confirmed with the guest upon check in and NOT at check out.
I feel this is bad business practices. I’ve referred plenty of others to this property and have stayed here numerous times and even wrote a nice review about them prior to this. Unfortunately, I’m regretting that now. I’ve tried addressing my concerns with this item with the Hilton Honors desk and was told I was informed of the fee at check in when I wasn’t. I have since reached out to them again and have not had anyone follow up with my emails. This is a super shady thing to do to a loyal Hilton follower. I’ve been a diamond or gold member since 2009 and am very disappointed in the lack of finesse and proper handling of this item. It’s such a shame they’re greedy greedy gumdrops. #customerserviceFAIL

I was here for four nights for a conference and had a very enjoyable stay! Not perfect, but very good.
Upon arrival at the airport, the shuttle was practically already there, so it was quick to get to the hotel which was only about 5 minutes away. Check-​in was quick and friendly.
My room, a king room overlooking the pool, was surprisingly large, renovated, clean, and comfortable. Free WiFi was fast, the balcony overlooking the pool was nice, bed was comfortable, TV was large with plenty of channels.
The common areas were great, especially the large pool with lots of seating. Meeting rooms were nice.
Food was a shortcoming. The banquet food was okay, not great. I had calamari at the bar upon arrival and it was pretty poor. So, food is a shortcoming here… but there are plenty of restaurants in downtown, which, I will note, is just a few minutes away.
Really a very nice stay!