The Palm Springs Hotel

To say that the manager/​owner (whoever she is — Leslie) only cares about making a buck is an understatement. I had the very unfortunate experience of being FORCED to stay here after arriving and expressing disappointment with the hotel based on their online gallery and photos not matching up with what you actually arrive to find is an upgraded Holiday Inn of sorts. In fact, I’ve been in nicer pool areas at a Holiday Inn.
It’s one thing to promote your hotel as nicer than it actually is. That’s marketing. I get it. But when out of towers arrive and express massive disappointment, calling me «rude» and «offensive» because I stated the photos didn’t match what we arrived to is out of line. I understand a 48 hour cancellation policy and I’ve typically found that this is in place for people who change their travel plans altogether. Not people that show up and are so disappointed that they want to leave. Not for this place. They’d rather force you to stay where you don’t want to be than give you any refund at all. 1 night/​2night. Nothing.
I wouldn’t stay here or recommend it if it were the only place open in PS. In fact I’m paying double for my weekend just to get out of here away from the negative vibe the manager gives off. She’s the worst. Pick anywhere else.

A group of us stayed last week and I Do NOT recommend this hotel. We received awful service and harassment. The front desk manager was beyond rude since our group got there. She only wanted to validate her ideas and accomodate us to her liking. We asked for the policy because online the entire policy is not stated. We asked for a refund and she denied it. Not having anywhere else to stay we stayed and the night attendant then began to harass us so we can leave. It was 1am and he was calling our room and hanging up, at times just saying «you need to leave». The hotel attendants even had the nerve to put a sign on the door «cameras are on», meaning they were watching us.
This hotel obviously filters their guests as they were not happy we booked through Expedia, and so continued to point fingers and harass us and not the other guests. When checking out, the manager was awful, called me a liar and actually believes she is a good manager. She discriminated us, raised her voice and continued to harass us when we proved her wrong. She’s aweful. This hotel needs to reconsider hiring new staff. I will not recommend this hotel. Unilocal would not allow me to rate a zero.

The establishment is well kept, pool is open 24 hours, quite time is 10 pm, so no diving afterwards. A couple of fire pits, a large one located in a corner is for the smokers. Plenty of seating and lounge chairs, and a bathroom near the pool, so you don’t need to retreat to your room to use one. I give the space 5 stars.
Please note that they do not offer many late check-​outs; apparently only 2. We requested on the night prior and when I called to confirm our late check-​out the following morning Leslie, general manager, was incredibly rude! Very snooty and abrupt, basically talked over me until I mentioned that we requested it the night prior. Then she stressed the importance of leaving on time. Blah, blah, blah. I give her 1 star!
Ironically when I went in to grab some snacks, she sounded all chipper, nice, and professional. Regardless, that jive was unnecessary. It’s not hard to be nice and it doesn’t cost you a dime.
Thus the hotel gets dinged a star for a shitty 2 minute interaction.

This review is about the reservation and check-​in process at The Palm Springs Hotel, as well as the customer service. I am sure the hotel is very nice and includes many of the advertised amenities, but I did not get to enjoy any of it.
I booked and prepaid my reservation through Expedia several months in advance of my stay during Coachella Festival weekend, only to find out that they will not accept the CONFIRMED reservation because they do not want to honor lower rate that they forgot to mark up for the busy weekend at the time of my booking. This not only violates the terms and conditions set forth during the booking and purchase process, but the unexpected move they pulled is an unacceptable money-​hungry way to treat guests.
Exercise your own caution when deciding to stay and make a reservation at Palm Springs Hotel.

Me and my boyfriend went away for the weekend a couple weeks ago and this is the hotel he booked. The rooms are decorated so chic and pretty. Its a small hotel so it feels like a community. Its very private you need a code to be able to get in. The women in the front desk are so friendly and chatty. The room was super clean, the shampoos and soaps smell good. The have a pool & a jacuzzi. The have free food by the front desk, just like coffee and bananas some protein bars. They also sell wine. We went to Palm Springs mainly for the aerial tramway which is right next to this hotel. There’s a lot of places to go hiking near by if you’re into that kind of thing.

What can I say The Palm Springs Hotel was nothing short of amazing. We typically make our way out to Palm Springs a handful of times per year. We’ve stayed in at least a dozen different hotels over the years and this is now at the top of our list of best Palm Springs hotels at a reasonable price. Reasonable PS hotel prices in my book are typically under $ 175 per weekend night unless there is a special event going on that weekend. I can definitely understand the rate inflation when there are special events happening and I’m willing to pay more $$$ if that’s the case.
Upon our Friday late afternoon arrival we were greeted with «I’m so sorry Expedia has been trying to reach you for the past couple of days, apparently there was a problem with your credit card.» (Unfortunately we had fraudulent activity on our card the week before and had to cancel it and get a new card which we had then forgot to change/​update the number on
. Tom who I believe is one of the owners was helping us. I was trying not to get my panties in a knot over the whole thing when I initially heard there was going to potentially be a problem. Tom was very nice about the whole situation he immediately said let me see what I can do to help you out so you guys can still stay here tonight, which we were extremely grateful for especially after walking in and seeing how beautiful the place is. I also realized this was completely our fault. I think he could tell how excited we were to stay there. There happened to be one remaining room left which he honored at the same discounted price we had originally received through the booking site. I’m so glad it all worked out. Within the first two hours we booked another two days for a future weekend. This time we booked directly through Tom (which I recommend) and skipped the
. We even got a better rate. Thanks again for the Superb customer service.
As for the hotel it had great style! we loved our room. It was clean and modern with great amenities. There was Apple TV which was awesome. An iPhone dock to charge our phones that was actually updated. I can’t even count how many times I have been to a hotel that had charging docks for the iPhone 4 still in 2015. There was a Keurig in the room which was also great. These little extras just made this hotel stand out in my book. I could go on and on but I’ll just add a couple of photos and say you should definitely check out this little gem for yourself.
The worst part about our stay was checking out of the hotel. To only move up the street and check into another hotel that has iPhone 4 charging docks ;-) Unfortunately The Palm Springs Hotel was already booked for Saturday night.
We are already looking forward to coming back in April. Hoping it’s warmer so we can take full advantage of the pool.

Love love love this little boutique hotel. A hidden gem. It’s totally modern and has a very unique feel to it (very Palm Springs). I had had a terrible experience at a near by hotel and ended up leaving them and checking in here. I was very happy with my decision. The rooms are super cute and comfy. The pool is heated year round and there are a couple fire pits around the area. I will definitely stay here again!

The girl at the front was so nice to us and actually bumped us up to the deluxe room because they were slow today and it was my girlfriend’s birthday. The whole room was so great even though I couldn’t figure out the apple TV but they have free WiFi and 24 hour pool! Will definitely be coming back and recommending to all my friends

This place is SIIIIIICK!
The layout is amazing, the design is flawless, and the owner couldn’t be cooler if he tried. If you want the service and amenities of a high end hotel with the atmosphere, feeling, and comfort of a boutique resort, you shouldn’t look elsewhere. I consider myself to be a patron of exacting standards, and being in the service business myself, I place a high value on putting the client first, and I was absolutely impressed with this hotel and its staff. Wouldn’t stay elsewhere and no longer need to look to any other hotel for future reservations.
And, oh yeah, the location is ideal. Centrally located but off the main path so as to avoid unnecessary noise, this place is hidden away behind a compound like wall and is nothing short of an oasis on the other side of the entrance door.
I’m writing this from the serene fire pit, and pretty sure my blood pressure has dropped 35% in the short time I’ve been here.
Ok, lastly, the bath products are top notch. If I didn’t like this place so much I’d find a way to take some home with me. :)
Do yourself a favor and GET HERE. LIKE NOW…

It was hard to make a decision on which hotel to pick but once again thanks to Unilocal,we choose this one. Sometimes the pictures can be deceiving but this time it wasn’t. The pictures looked exactly how it is. This hotel is modern, very clean, and attractive. If you want to have a quiet getaway, this place is perfect!
:Experience:
The pool area is nice. Orange theme with umbrellas, fire pits, chairs, BBQ grill, tables, music playing, jacuzzi, and beach chairs. Most of time it was empty, day and night, so it felt like we had the place all to ourselves; which was awesome! At night, the blue lighting turns on.
:Room:
We stayed at room #115. I was smiling big when we opened the double glass door to our room. The room was so clean and I loved the décor. It has 48 inch flat screen television, comfortable bed, cushioned headboard, Keurig, controllable lighting (dim to bright), very very quiet air conditioner with a remote, and fashionable lighting fixtures. The restroom was a «wow»! The shower has an open entrance with one glass door. It has a marble stool inside with dual/​rainfall shower head in the middle of the shower room. The sink in the restroom is small so I used the other sink instead. It also has a safe, fan, and a fridge in the room. Each room has a small patio with a cushion and beach chairs.
:Food:
They offer snacks like bananas, tangerines, granola bar, water, and coffee.
:Customer Service:
Leslie and the staff was friendly!
:Rating:
It would be 5 Stars if they offered food and/​or breakfast.
:M’s Notes:
~Parking Lot
~Check out 11am
~Free Wifi
~24 hour outdoor pool
~Non smoking rooms
~Interconnecting rooms

Although I haven’t had an opportunity to stay at the hotel, this review is for the service alone!
I wanted to book a room this upcoming weekend for my anniversary after seeing how gorgeous and relaxing this hotel is on Unilocal,but all the rooms were taken. That being said, I emailed the business to see if they could put me on a waiting list for a King bedroom, and I had a very quick and friendly response telling me they’d be happy to! Leslie was very accommodating and kept in touch with me to let me know that a person cancelled on a King room a couple days after emailing back and forth, but unfortunately I had a situation come up for this weekend and had to pass. :(
I feel awful after she went through so much trouble to keep in touch, but I would do business and stay here in the future based on the service alone! You don’t get many friendly and considerate people these days, so it’s a breath of fresh air and that explains why this hotel has such great reviews! Thankyou Leslie!

Lovely small hotel. Leslie @ check in was friendly & accommodating. Great décor. My only issue was the bathroom… the basin is way too small, you know us ladies with our toiletries & Cosmetics. No where to even rest a toothbrush without feeling cramped, ironic for a big bathroom. Not crazy about the open shower as the whole bathroom floor got wet.
Entrance could be a little clearer as you can’t see the main door as you drive into Palm Springs. Limited off street parking.

Just returned home after our first time staying at The Palm Springs Hotel. How do I express how in love we are with this place?! As San Diegans who visit PS at least once or twice a year and avoid the large hotel chains like the plague… let me say. this place is everything a PS boutique hotel is supposed to be! At maybe 15 rooms, the private room/​common area (meaning pool area) ratio was very comfortable and the accommodations well thought out. This is most definitely our new home away from home. The rooms were very clean and newly renovated, the bathrooms HUGE, the bed so so comfy, the pool area was perfect, the staff was lovely (esp Laurie and Micah! but really everyone!), and the vibe was exactly what we were looking for.
Mostly we spent our vacation poolside so let me just say a few things about that:
1) It’s a very lowkey place with relaxing poolside music, soothing but upbeat. A lot of reggae, some Sinatra type songs, mellow rock. Not really my usual thing, but it was appropriate and enjoyable.
2) A mature clientele! Yes, I cannot tell you how many times I haven’t gotten into a hotel pool after looking around at the clientele. Some people just look like they’d be pool pee-​ers. Ewww. Our fellow clientele seemed like respectable people there to relax, and the kind of folks that would appreciate sanitation and the wonders of indoor plumbing. We liked them.
3) Plenty of lounge chairs, at no point were they all full, plus lots of umbrellas which is a must for freckle-​faces like me and my husband. Not to mention that temps in September go up above 100 °F in the late afternoon, so a little poolside shade is much appreciated.
4) The hottub! I thought my husband was nuts getting in after sundown as it was still well in the upper 90s. He convinced me, I got in, it was perfect and relaxing and I’ll never think he’s crazy again… probably.
5) Every room has its own little patio/​porch area outside its door with a lounge chair and a big fluffy thing. Perfect for relaxing poolsideish but still somewhat private.
6) The pool is 24 hrs! Yayyyy!
But the most incredible thing is…
7) We were really hesitant to leave on checkout day and asked the gal at front desk (didn’t catch her name, but soo pleasant) if we could checkout but hang poolside for awhile longer. She said ‘absolutely’ and to hang out as long as we wanted. We did and it was amazing and a lot like getting a bonus micro vacation after our main vacation, so special thanks to her and toThe PS Hotel for being so gracious!
Lastly, just a few observations and tips from our PS Hotel experience:
–We encountered NO hidden fees here. Free internet, free parking, free coffee and tea and filtered drinking water, free snacks in the lobby, no resort fee, and very fairly priced wine by the bottle. Whaaa? Yep.
–It’s at the North end of PS, so not a whole lot worth going to is within easy walking distance, but enjoy the free parking and take a cheap Lyft/​Über ride to downtown if you feel like getting out, OR Protip!!- get your food delivered poolside through Postmates if you’re lazy like us. And pour your own dang cocktails.
–If you really feel like getting out but staying close, Toucan’s across the street has dancing. Ask front desk for deets if you want to know more about it. We had a blast, but it is a rambunctious kinda place so maybe not for everyone’s taste.
–If you feel like getting out and seeing old PS, go to Melvyn’s and check out the singers. Some of these cats are still around from the Sinatra days.
–If you feel like getting out but are so relaxed you can’t get out of bed… well the pool is right outside your door. So turn off that ginormous tv and at least roll yourself into your patio lounge chair and be lazy there where your laziness is respectable and encouraged ;)
So that’s about it. Give this place a try, I recommend it highly. They’re somewhat new, so give them a chance, have fun, and see what it feels like when a hotel acts like they actually care about your business. PS We love you! The Palm Springs Hotel We love you! We will be back… **sigh**

This place has a review on
for $ 50/​night and when I called they didn’t want to honor the price these people are fakes be careful with them they put those prices to make you think they have good rates when I called the receptionist had a very bad attitude and was talking over me and yelling and when I asked to speak with the owner she still went on and made a comment saying «we’re not going to honor the price» while passing the phone over to the owner.
Do not stay at this hotel they are freakin’ rude!

P. S. (PalmSprings[hotel]), I love you!
Let me say that we started our experience out on the wrong foot here; and am VERY GLAD to have left with one of the best experiences I’ve had at a hotel.
In fact, Palm Spring Hotel shouldn’t really be called a hotel as it is a kind of a «Melrose Place» where you see you neighbors daily, talk to them at the pool or «lobby,» and feel like you know the owners as friends.
Rooms — Rooms are enough for a great weekend stay. Large bed and couple chairs/​sofa as the common area/​living room. Flat screen TVs. Bathroom was prolly a closet that they renovated into the bathroom. There wasn’t a shower curtain or any barrier, for that matter, on the showers which initially bothered me because I thought the water was going to get everywhere in the bathroom, which it did not!!! LOVED THE RAIN SHOWER HEADS, BTW! The BEST thing about the bathroom were the Philosophy shower products — PHILOSOPHY — that’s the stuff of Sephora! Smells delish and refreshing after a day of adventures in Palm desert.
Amenities — Absolutely love the fact that f I want coffee, water, tea, fruits, a little snack, heck, even some wine. I can find it in the «lobby» and it’s FREE for the taking. Its something small that means so much if you’re just looking for something to hold you over til dinner or if you need some thing to nibble on at the pool.
Pool was fantastic. The heart of Palm Springs Hotel, where all the guests converge. Heck, if everyone that was staying here was at the pool, it’ would be like a mixer or small college party! Kind of like «Melrose Place» if you’d like. It was very quiet and relaxing. Something unlike those of Vegas pool (parties). Pool is open 24 hours, too!
Next to the pool, they also have a fire pit. Great for s’mores and wine party, which we enjoyed during every night there.
Happy Hour was, also, a fun event! Tom even made exceptions for us and we had the HAPPIEST of hours a couple hours before we were supposed to.
Location — It’s close enough to «Downtown Palm Springs» to be able to enjoy its nightlife. But far enough that it’s UBER relaxing.
Frank and Tom are absolute great hosts. They gave great suggestions on where to eat and drink. They are well known in the restaurant community and at couple restaurants we ate at.
While tanning out at the pool, Tom went to each guest and took Polaroids of us, as a souvenir. HOW FRICKEN FUN!
I cannot wait to go back to Palm Springs and the Palm Springs Hotel is one of the main reasons why!

We booked a fun birthday weekend a couple of months in advance, and have just returned home from the Palm Springs Hotel.
Website was easy to use and worked perfectly for our reservation.
The hotel is located on the main road, easy to identify from the road, and parking is well marked. If you can’t find a space in the small lot, park in front of the hotel — it’s free parking without a time limit and within the view of the lobby.
Use the intercom to buzz in and say you’ve arrived to check in.
We arrived at 10pm and were let in promptly. Check in was easy, and you can buy some wine right there to enjoy in your room. It can be charged on a separate card. They gave us some wine glasses so we could enjoy instead of using plastic cups.
Everyone at the front desk was super friendly (newsflash, people: be kind and courteous of the people and space around you — it goes a long way in the kindness you get in return; this is true in everything in life).
The rooms and hotel grounds are super clean. Smoking is allowed only by the fire pits (there are 3). The towels (pool and room) are large and plush. philosophy bath products are lovely. The bed and pillows were outrageously comfortable — I slept like a baby!
There are plenty of lounge chairs by the pool so you have your own space to soak up the sun. The hot tub is nice and toasty, the pool is heated. I’m not sure how one reviewer found the ambiance «tense.» Music is softly playing and people are lounging, relaxing, enjoying.
Honestly, who wants a big chain hotel experience when you could come here and be treated like family? We will certainly be back!

This place is perfect! A very small hotel that is enclosed with a great sense of security and modern comfort. The room was very clean, modern and very comfortable!
The pool area is clean and comfortable with plenty of seating. You can hear the traffic from the road by the pool but chill music is playing to distract you. Traffic could not be heard from inside room.
Every encounter with staff was met with genuine pleasantries. All requests were met with a smile. Fresh fruit and coffee in the AM met with a beautiful sunrise.
I would stay here again in a heartbeat!

My Wife and I had a wonderful time. This Hotel was perfect! Everyone was so nice and helpful. I truly felt like we made new friends.
It was relaxing as soon as you step foot into the hotel, greeted with smiles and some soft rat pack jazz over the speakers. It’s a very intimate setting with only 15 rooms. Which makes it a great place to unwind. Not a lot of kids and the kids I did see were very well mannered.
… and the rooms, can we just say gorgeous! Everything is so clean. The rooms are modern without feeling like you stepped foot on spaceship. The perfect amount of modern and cozy. My wife and I have already discussed our next visit and can’t wait to go back. I think this time we’ll bring some friends along.
And if your gay (like we are)… it’s walking distance to a gay bar ;)
Two words… BOOK IT!

Perfect Boutique Hotel! Frank and Tom took exceptional care of us. Definitely spend at least one happy hour with them — they are full of advice and always looking for ways to enhance your stay.
Hotel is only 14 rooms, so it is a lovely intimate experience. Design is elegant, whimsical and well thought out. Pool is gorgeous (especially at night) — heated and clean, as is the jacuzzi. Three separate fire pits make for a lovely place to read a book or have a glass of wine before bed. Everything is clean and immaculate. Coffee, High-​Quality Teas (to-​go cups available), Filtered Water, Fresh Fruit, Chocolate and Granola Bars were just perfect for fueling up before a hike or day out shopping on the adjacent Design District.
I will definitely be returning for my next weekend getaway!

I’m in love with this property! It’s the newest addition to the Coachella Valley and boy did they get it right! from the service to accommodations they got it soo right! The owners are such awesome people and soo hospitable and Frank is awesome too!
If your Palm Springs you have to stay at this property it’s just perfect! take if from someone who is on the road 50% of the time for work, you won’t be disappointed!!! #sleeptight