Wet n’ Wild

Very clean, not crowded at all. Food was horrible but at least reasonably priced. Much much smaller than Raging Waters, but kept up very nicely. Nobody cutting in line, nobody moved out stuff, and the wait in lines was really short. 107 degrees outside so needed lots of sunscreen. Had a great time!

We’re two adults (no children) and we had a decent time. We were lucky to go on a day when it wasn’t very crowded. The rides were fun enough but much too short and not worth much of a wait. We spent most of our time in the wave pool which was a nice way to beat the heat. It was disappointing that even though it was 110 degrees, they closed at 4PM, the heat of the day.
We pre-​purchased the tickets, the parking and 2 meals via the mobile app. Total was $ 98.94. Another $ 11 for the locker upon arrival. Not a cheap day.
Observation: the pre-​purchase of meals cost $ 10.99. You could choose from burger, hot dog, chicken fingers. Once there, the burger cost $ 10.49 and the chicken fingers $ 11.49. So you could pay more by prepaying. They only accept cash at the dining places, so pre-​purchasing works well if you don’t bother with cash and don’t want to use their ATM (fees?). I just showed them my phone for parking, entry and food, for me, it was worth the convenience. The do charge a $ 5 processing fee for using the online system, but since ticket prices are $ 9 less, you’re still ahead there.
Was it worth it? We had more fun than we would have at the condo pool, we were there for 4.5 hours, we don’t get the opportunity to go water parks often, so yes, for us, it was worth it. If cost is a concern, and/​or you don’t have kids, you probably won’t feel as if you got your value worth: skip it, go to True Value to buy a $ 7 noodle, spend the day at your hotel pool and treat yourself to a nice dinner instead.

Management went out of their way to accomodate us when our buses were going to arrive late.
Get there early for spots in the shade.
Bring plenty of water and sun block!
Happy that the lazy river was open at the start of the day this time.

I think a lot of the reviews are pretty harsh. I think it’s a good facility and we had fun.
If they could heat the water, that would be great. Then I’d give 5 stars. But barring that, almost all of the rides/​areas are winners. My daughter loved it and we all had fun.

First time at a water park, so I have nothing to compare it too. My kids had a blast. A couple of the kids slides were closed, but there was still enough open that it didn’t bother my kids. Cheaper to buy tickets online, than in person. I just had them scan my phone at the entrance. The water was just really cold today, but we will be back again.

Purchased the birthday package. 1 it was really expensive, 2 when we got there the managers, staff, security guards were really disconnected they didn’t know how to answer my questions. They were rude and condescending. I asked if there was another bday party scheduled the same day and they said they didn’t know but weren’t allowed to go to the bday zone till it was out time. When our hour finally came to go to the birthday zone, staff members were absent, I made about 10 trips to the office so we can get our pizza, cake and ice cream. Oh and the tables were super dirty so we had to clean it. There was no one on sight to see if we needed anything. I’m super disappointed never again will I waste my money and pay for a birthday package. The only thing good was that my kid had a good time in the water eve though it was freezing.

My kids enjoyed it but the fact that we payed full price to get in and then half the rides were closed due to not having enough staff, that really is a slap in the face. If you can’t staff a 100% of the needs, then you shouldn’t charge 100% full price. FYI, the water is frigid so prepare your kids. I’m sure it’s fine in the mid summer and I’m sure way to expensive to hear but just a heads up.

PLEASE NOTE: This review is of my experience in April 2015. I have not been back since.
I was so disappointed by this place. Growing up in Palm Springs, I used to frequent this place when it was Oasis Waterpark and then Knott’s Soak City. I don’t know who owns it now, but it is very poorly run.
We had 7 people in total and got a Cabana. The place is filthy, the service is awful, and the staff is rude. The food was decent enough and the alcohol was by far the best part. Overall, bad experience. We left there wishing we had done something else with our day and never want to go back.

One word. Frigid. Went there on March 31. It was 80+ degrees outside and every water attraction water temp was painfully frigid (I didn’t have a thermometer to test the water but would guess it to be in the low 60’s).
Management is free to reply to this review with the actual temp.
Other parkgoers and even some staff were commenting as well.
I don’t know the reason it was so cold and don’t know if that’s normal as it was our first time there.
All that said, the park was clean and the staff friendly. The reason for the one star review is simply that it was so cold it actually made me not want to go on the slides. I was there with my family and we spent over $ 200 for entry, locker and food. I think for that, it would be reasonably warm or at least a warning sign placed outside with the water temp before you buy your tickets.

I brought my kids here last summer. We had a great time. I decided to take them today and I check on Unilocal to see if they were open. On Unilocal it said they were open but when I got there they were closed. I came from Pasadena so it was very disappointing to have to turn around. I’m giving them 2 stars today because when I called to let them know on Unilocal it says there open. The girl was ok thank you. I will let marketing know and hung up.

A little overpriced for what you get and zero healthy food options. The kids area is great but it’s very open so you have to be careful that kids don’t exit the area through the back side.
Too hot. You need shoes to walk everywhere.

I felt like I had to bring my 2 year-​old here since we’re in town in 115° heat! I now feel like I could have passed and stuck with the pools at our condo. We frequent the water park at home near us and they have a GREAT kids section. This place however… very little for small kids to do. There’s a jungle gym type thing with multiple small waterslides but it’s basically for 6 – 10 year olds. My daughter was getting trampled and wasn’t tall enough for the slides. They have a little spot with 2 water slides for toddlers and young kids that she loved (Gremmie Lagoon?). The wave pool was fun because there are actual waves that break! I was super impressed with that.
Overall, the park is TINY and not very impressive.

Great fun for the kids and the whole family. Brought out tickets on groupon and got a really good deal. 4 entry tickets and 4 meal tickets for 100.00. The only bad thing about this place is the restrooms… They smell awful, like really bad! But everything else worked out for great. Oh and the food nothing special (hotdogs hamburgers).

I typically wouldn’t think to review a water park but when I run across excellent customer service I want to share!
We visited the park mid-​week & several of the slides were temporarily closed because of a recent sand storm. Our ticket prices were reduced for the inconvenience & the slides were all up & running within 2 hours of our arrival.
The manager greeted us, personally apologized & explained the temporary closure. We also saw him several times throughout the day observing, communicating & working side by side his employees. The lifeguards & other employees were also so gracious & truly helpful. We witnessed this in the case of a lost child & just overall throughout the day.
The park was very clean & appeared well cared for. We had a fun day that was made even better by professional & courteous staff! Keep up the good work:)

Ein schöner Badespaß! Viele Rutschen, ein Wellenbad, eine Trichterrutsche und ein Surfsimulator wartet dort auf seine Gäste! Die vollkommen überteuerten Schattenplätze muss man wirklich nicht haben, weil genügend kostenlose Liegen zur Verfügung stehen, zeitiges Kommen sichert die Plätze! Außerdem kann man sich auch mit dem Handtuch auf die Wiese legen! Uns hat es Spaß gemacht, auch wenn wir keine Wasserratten sind.

We were planning to come into town for a wedding but had to cancel last minute due to a family emergency. We bought the tix to the park ahead of time and were hoping the manager would be sympathetic to our situation and give us a refund.
I called and asked for the manager right away but she would not speak to me. She just told the staff to keep telling me they could not give me a refund. I asked for her at least 4 times before she would speak to me.
When the manager, Sabby finally did speak to me, she pretty much interrogated me about the family emergency, where i live, who bought the tix, etc. After asking her for her sympathy many times, she finally asked me for the order number. I got my hopes up because i thought this meant she would refund us. She looked for the order and asked for all the order info only to tell me again that they would not refund us. Her reason was that a lot of places dont do refunds and told me i could try to sell my tickets or give them to family.
$ 90 is a lot to one family but not a lot to a theme park. I was hoping Sabby would be sympathetic to our situation but no, she did not care. I guess I cannot blame her though because like she said, the tickets were non-​refundable when i bought them.
This water park must get enough business to not care about professional customer service. Would give zero stars if i could.

As far as water parks go, this place is pretty decent.
The park is fairly small, most of the rides are tailored towards kids so that’s understandable. My girlfriend and I did have a blast on a couple of the larger rides though. I forget the names. (the swirling ride and steep drop ride). We went on the larger rides multiple times, recording footage with our gopro, so that was awesome.
The ticket (~$ 30) and parking ($ 10) fees aren’t too much. You can rent a reopen-​able locker for the entire day for $ 9 which is very helpful as it is quite difficult to bring all your stuff onto the slides. Staff mainly comprised of late teens and early 20 somethings, most of whom seemed pretty even keel.
All in all If you’re in the area it’s not a bad place to waste an hour or two, especially out here where it can get to 105+ degrees. But if you’re looking for a grander experience your best bet will be raging waters or hurricane harbor.

Absolutely the rudest customer service I have ever seen in an amusement park setting. Brando, the Security Guard, was a nightmare. Could have been the heat that made everyone grouchy, but nevertheless, when you spend more than $ 200 for some family fun… Smile, please. Rude!
And we have yet to make it inside!

The entry fee may not seem too expensive but the rest of the park is ridiculous.
$ 11 for a locker
$ 10 for a parking lot that isn’t even shaded or guarded.
Food was crazy expensive and cash only.
As far as the rides, they were mediocre. The staff was rude. Thankfully the lines weren’t too long.
Overall a decent experience for the day but I would never go back

This place was ok. Half of the rides were closed so that sucked. The kids had a great time with the wave pool. They also have a couple attractions for young children so that’s nice.
If you purchase a season pass you get a free adult pass and free parking. It comes out to be cheaper than 2 adult passes so keep that in mind. Plus you get a discount on food with the pass.

Water in 105 temp is great, but we could have had as much fun in a sprinkler in the yard without the frustration. The staff was generally rude, lazy river opened late, restaurants were crazy expensive and cash only, directions regarding inflatables changed depending on who you asked.
Thanks to John the lifeguard for being kind and patient as I had a mini meltdown over the crazy level of incompetence. If it weren’t so expensive, I would have had more tolerance. But after shelling out close to $ 200 for a family of four for a few hours, I expect better.
Update: I was immediately contacted by Andrea in management, who was attentive to my concern and eager to hear how to improve the customer experience. I was impressed by their proactive research and interest, which shows they truly want you to have a great time at the park!