AT&T

This place gave me the worst customer service I’ve ever experienced in an AT&T store. I went in today to upgrade my phone and the girl who «helped» me just looked at me without introducing herself, looked like she obviously didn’t want to be there. As a sales associate you’re suppose to be friendly, ask me what I need help with, introduce your damn self! Attend to the customers and make my experience worth while. Aside from that, be well groomed her hair was just everywhere, she didn’t look professional at all, honestly looked like she just woke up threw on clothes and went to work. When I asked her questions about the new iPhone she said she had to go to the back to find information out and when I found out they didn’t have the phone I wanted, I said I’ll just have to come back another time then, waiting for her to ask me if I have any further questions about anything else or even apologizing for not carrying the product, I got nothing just a blank stare. So I said thanks and started walking away. When I was opening the door to leave she finally said «sorry about that». Too late for your remarks, I’m already opening the door to leave your service was horrible. Aside from the service being bad, all the associates were wearing every day clothes, not very well groomed and just overall making the company look unprofessional!

If I could give NO STARS I would! This is the worst AT&T store I’ve been to! I’ve literally been sitting here for over an hour! Some of the employees just stand around and do nothing. Others just go to the back room and do I don’t know what and don’t come out when there’s a line of people waiting to be attended. And the employees who are attending keep chit chatting about their life. It’s like who the heck gives a damn? We are just trying to get service here and the get the hell out of here!

One star because they won’t let you do zero. Staff walks around lackadaisical and uninterested in speeding up. Totally unacceptable level of service.

This is the most ridiculous wait time I have ever been through. I have waited one hour to have s question answered and possibly buy a new phone. I feel if they wanted my business the manager would have himself out here. As soon as my contract is up … Bye bye!!!

Make an appointment!!! This was the longest wait ever (1 hour already & still waiting). And the jackass next to me won’t stop flirting with one of the poor clerks. There are 10 people in the queue waiting to be helped & he won’t stfu. Every time I come here, it’s at least an hour long wait. Avoid the chaos if possible. The store on N & 50^th west is the only place I’ll go from now on.

Staff is always nice and thorough. However, the wait at this store is bad enough to make me switch service providers. Completely inconvenient and avoidable. For the most expensive service provider they would hire more people!

If was possible to give no stars that’s what I’d do. Almost all the employees are in the back doing who knows what while there are 25 plus customers outside waiting. Wait time given was 45 minutes for a new SIM card.
How about hire more employees to handle the volume of customers. You are charging enough for the service so we know you can afford it. The hygiene of the employees is suspect as well.
PALMDALE
Wish I had a choice.
Four Thumbs Way Down.

Came here yesterdays to get the new I phone S Plus and didnt have a bad experience at all. The only bad thing was the wait but it went by fast. Make sure you sign your name in when you first walk in. I was helped by Eric I believe and he was very informative. Even helped me put my case and screen protector on and helped with my contacts. One of the best experiences I had shopping at a AT&T store.

I stopped by the att store outside of the mall in between 24 hour fitness and the shell gas station. I worked with Larry. He was very professional and really said great things about his job and att as a company! Doing business with him was fast and simple! I got a new iPhone in about 10 – 15 minutes. I would’ve bought the case as well only they didn’t have the right color. Needless to say, Larry is the guy to go to! Thank you for such great service!

I have been to this AT&T many time and every time I have been there I’ve never been disappointed with my service. All of the employees make sure to give the customer their undecided attention and solve whatever issue it is that you may have. They always have accessories that I am looking for and I am always in and out of there in a very timely manner. Would recommend this AT&T store to everyone.

Love the people, love the store! Always great service! The people are always very attentive and willing to help us out! Really good looking store and plenty of space to look at all the gadgets.

I think a lot of people get this location confused with the one that is inside the mall. Associates here are always helpful and awesome! Just to clarify this is the store that is next to cold stones at the mall. My problems and concerns have always been taken care of by the friendly people that work here! The store always has all the new gadgets to play with.

I have always had a good experience here. Even when it’s busy, service is very good. Thank you to everyone work here.

stay away from the ATT authorized store locate at the Antelope Valley Mall.
They are just authorized store, not ATT retail store. They try to HIDE all the fee you must pay when you apply new service. There are only two person, the manager and the staff, they are trained to CHEAT on customers. Pls stay away from that store-​the tiny store in the Antelope valley mall. Lets go to the official store.

*Note: This review is actually for the Authorized AT&T Dealer inside the Mall, not the AT&T Location outside the mall. I cannot locate the dealer on Unilocal to add the review but I wanted to warn people about this place*
I went into this location while visiting family up in Palmdale. All I needed was an IPhone 5 charger for my car. The man at the store sold one to me and told me that I only had 3 days to return it. The very next day when I opened it up to charge my phone, I quickly realized that he had sold me a Samsung charger, not an Iphone! So I promptly took it to another AT&T store near me where I was told… dun dun dun… that this was not an actual AT&T store and that I could only return it in Palmdale! Can you believe that! I don’t live anywhere near Palmdale… I could not even return it at another Authorized dealership because they are not owned by the same people. So beware! Make sure that you are buying product from an actual AT&T store and not the authorized retailers.

worst worst service ever switching ti another company i cant believe this !!!

0 STARS! waited 45 mins and still saw people walking around acting busy, doing nothing. Manager of the store included, nice to stand around and get paid. They lost a $ 1000+ sale as I left that store. NO CUSTOMER SERVICE! Not giving them any of my business… changing to Verizon due to this.

ONE STAR definitely describes this store. I was the for 30 minutes and none of the 5 sales people there attended to us, to even sign us in. Worst customer service I’ve ever experienced!

The worst type of deceit, they sell you one plan then later you find out they’ve charged you undisclosed overages. We were told that they would fix it and honor the original deal at this store, but they didn’t. We returned everything and closed the account, they claimed they would zero it out, they lied again, it never happened. Now we have no phones and a receipt saying we 0 balance but AT&T is trying to collect $ 229 because this franchise has not told them we owe nothing. Stay away if you don’t like getting lied to and deliberately ripped off.

I never enjoy going here. The environment is dreary and the wait is long. I only go to AT&T out of a necessity to buy or change something about my phone. There are other AT&T stores that are faster and don’t feel so outdated. I would recommend the one in Quartz Hill at N and 50^th. Its new and not that many people know about it yet.