Embassy Suites Palmdale

First they tell me I’m too early for check-​in then I come back later and they inform me that my room has been given away and STILL attempt to charge me. Ridiculous.

Great hotel in the AV.
Clean, crisp, modern, fresh food.
They have a great conference area, private rooms to gather and speak have a conference.

First, no complimentary waters in the room, No complimentary hair dryer and a broken AC! I am currently staying in room #515, which is a suite at the price of $ 200 a night. The room is nice and clean, but coming from San Diego to stay in Palmdale and you think you have what is supposed to be one of the nicest stays for this area and this is what you get. I can buy my own water yes, but no air conditioning. My room was hot and stale as my family of 4 couldn’t wait to go into the hall just to get some air! I would stay here again but advice to others check your room before you accept :/

I have stayed at many Embassy Suites throughout the U.S. for both business and pleasure. My experiences have been very positive or I wouldn’t be a Hilton Honors member for over 15 years. Stayed again over the weekend at the Palmdale location, and I can tell you that I was very, very pleased. The women at Check in was very pleasant and I’m sorry that her name escapes me. Actually got the chance to meet the manager at Saturday evenings reception and he was truly an honorable person with a lot of helpful information. What I have to keep in mind is that Embassy Suites cater to families, and going to the indoor pool can be a loud, echoing, screeching experience. Otherwise, enjoyed my stay, loved the friendly staff, and certainly would stay there again.

I secretly want to review that this place is awful so that no one stays here so I can get my room easier. I come to Palmdale off & on for work for the past 3 years. 3 years ago, we could easily book a room here for 2 weeks on a 2 day notice. Not anymore… So I’ve stayed elsewhere, much my discomfort.
This is the best place to stay in Palmdale. I repeat, best place to stay in Palmdale. And actually, even when I travel to other places, it’s actually been the best place I’ve stayed, and we only stay in Hilton-​Marriott-​Sheraton-​Crowne Plaza type hotels for work so that’s my point of comparison.
Two biggest downfalls: laundry takes longer than they tell you (but so does every hotel it seems). And the gym is small (but once again, so is most hotels)
Biggest positives: central HVAC units (no noisy window/​room units), included breakfast with lots of options, large spacious clean rooms, and I really really like the showers. Room service cooks a steak to the perfect temp you request too.

Very pleasant stay. Everyone was warm and welcoming. My room was so nice. Free breakfast! Not only that, a full breakfast buffet with omelette station and many more. I extended my stay for another night.

Check in went smoothly, staff was very friendly. We enjoyed the manager’s reception, snacks were more than I expected and the drinks were great. Our kids enjoyed the indoor pool which was perfect because it was cold outside. Breakfast was perfect; especially the cookies to order omelets. We will be staying here again.

It’s really clean and the beds are comfortable. The next morning my family and I had an amazing breakfast. The best at any hotel I’ve been to. There’s a chef named Quan who hooked it up! Instead of making me an omelet, he made me the best fresh healthy sandwich ever. I’d go back just for breakfast. follow my Instagram keemomeemo

I really enjoyed the food at the evening reception and the nice IPAs they had at the bar. However the breakfast was horrible. The food was cold and the coffee was not drinkable. I ended up just eating fruit and yogurt. I am a diamond elite member at the hilton which normally you receive tons of extra perks. Like early check in, late check out, room upgrades, ect. Which was none existent here. I would recommend staying elsewhere.

This hotel was perfect for the price that I paid and all the shops and stores nearby make this very convenient. My boys really enjoyed the indoor pool and I took advantage of the gym. Both my wife and I loved the complimentary cocktails and we went to the local Bevmo to stock up for the rest of the night. My boys liked the free drinks and snacks and we went to churches nearby to get some dinner for them because they like it there. The room we got was large and was more than enough space for us but not the largest room I have had at an Embassy suites. I always observe the cleanliness of the room and the hotel and pool area and everything was well kept so I was very happy. All in all, a very good place to get away from the city and to enjoy a mini vacation and pool.

Came for Dining Out Formal and it’s ok. So the review is for their dining hall. Food wasn’t terrible but not amazing. There’s a stupid amount of different desserts they make and it’s all ok. The bar is pretty pricey though, like $ 10 a drink which was too much for my pocket.

The room was clean and tidy. Living room is spacious with good lighting. Great value for money. Could be skittle pricey but worth the extra bucks. I am making this my go to hotel anytime in the antelope valley. Super satisfied
Second check in — I checked in online this time and got the room card from the reaction no questions asked about id or credit card. I like the online check in thing this is super fast. The room was clean and tidy. Definitely my pit stop when I am around in Lancaster or Palmdale.

One of the worst stays I’ve had in a long while.
SAFETY ISSUE!
There are quite a few issues but probably the most glaring was the fact that in the middle of the night another party entered our room while everyone was sleeping. I called the front desk and was told «the person earlier must have made a mistake.» No apology or anything until I let her know I was very upset that something like this can happen. Many times when I travel with my wife and daughter they are sometimes alone in the room together so safety is usually my first concern.
The other issue was during check in. I do understand that check in is at 3pm so maybe I’m looking at this wrong but we arrived around 2:45 with a team with multiple rooms (maybe a dozen or so) plus other guests arriving at the same time. When each of us went to the front fest to check in we were told that we would have to wait until 3pm to check in because no rooms were ready yet… I get it but at least make an effort to get the ball rolling for the guests. She literally had all of the guest stand in the lobby area until exactly 3pm then had everyone line up to check in. You can’t tell me that some rooms weren’t ready yet. The other problem I have is that I actually checked in through the app and even chose my room the evening before so that my room is ready when I arrive.
Positives…the hotel is very nice.
Negatives…service is horrible and safety is a major concern
Just sticking with the facts trying to keep emotion out of the review. If there was a lower rating then the 1 star this hotel would be receiving it.

People here have attitude and are not honest at all! Service is horrible! I would not recommend this hotel to anyone for anything

I have to admit I was unsure of what to expect … Hotel met my expectations … Overall Hospitality was awesome.
The only mishap was I had e checked into a room with a double queen and it was not available when I registered.
The Management team tried to make up for it but unfortunately is was a busy weekend they were extremely busy. I appreciated the good intention. The made to order breakfast was wonderful. Housekeeping was awesome Martina and another lady that worked with her Saturday evening. Didn’t get her name but she had dark black hair wrapped in a bun. Not sure if she as part of the mgt team she had a walkie talkie. But they were super nice and friendly. My girls enjoyed the pool. Manager’s reception was a great one. The location is perfect. Everything is a short drive away. Very Spacious rooms. My family size needed another bed. Unfortunately the echeck in thing there was a mishap. I spoke with Carmen part of the Management team and I told her that The Embassy will be our go to destination the next time we return to the area for an event. Carmen excelled in Hospitality. She tried her best to please .like I said it was a busy sports weekend. I can’t say enough about the hospitality. It made up a for the SofaBed. I can still feel the spring… lol! The serenity bed was awesome no complaints from my young ones… I posted pics of the king bed room we had it was beautiful perfect size for a couple or family with one child. Updated décor, beautiful bathroom definitely a Category5.

I attended a seminar at Embassy Suites a few nights ago. My first impression was the hotel was visually appealing. That is as far as the pros go.
The seminar I attended included a dinner. I waited with great anticipation and I was fairly hungry by the time dinner was being distributed. They had a cart stacked with takeout containers and I watched as they passed them out to those in front of me. They appeared to contain a very appetizing club sandwich with turkey, bacon and all the toppings. Along with it was a pile of chips and a chocolate chip cookie. They went through the whole cart and brought in a second cart with more takeout containers. I finally received mine and was astonished to see something very different. I barely received a handful of chips and no cookie at all. My sandwich was very thin and made with the most disgusting looking dog food, I mean ham. I would have been embarrassed to hand this to a homeless individual let alone a guest in my establishment. Needless to say, I did not eat the sandwich. The kicker was when the staff who held the seminar mentioned they paid Embassy $ 25 per person to eat at this event. Either this was greatly exaggerated or they got ripped off.
After the seminar concluded, I went to the front desk to bring this matter to their attention. I waited patiently as the front desk clerk spoke with another individual for an extended period of time. I explained my concern to the clerk and he just stared at me blankly. Finally he offered to get someone from the kitchen. I waited another extended period of time and eventually someone from the kitchen came out to speak with me. I explained my concern a second time and he said, «Do you want me to remake it for you? *shrug* Because I can remake it for you.» It just seemed like they felt I was over exaggerating. See photo of sandwich in question and decide for yourselves whether or not I’m over exaggerating.
Side note, the WiFi costs $ 10. Huge turnoff.
Overall, while it appears they have the ability to make good food, they don’t always provide good food. The two employees who kept up on the water and tea area did a great job and the bathrooms were very clean, so there’s that. Like many other Unilocalers have stated, I believe the problem lies within management. Though the appalling sandwich debacle is enough for me to never return.

Great stay for the price range and location… adding to the will stay again list.
Why?
Great Service from checkin to the 1am request for a pillow and extra cover that was delivered in under 8 mins.
Ideal location with lots of attractios„ shopping and places to in with a mile radius.
Parking, indoor pool, clean modern rooms, manager’s reception in the evening and breakfast in the morning cooked to serve.
Things to watch for:
Busy…with families and lots of kiddies
New process needed for cooked to order meals for breakfast… slow and long lines
Summary
Good location to bring the kids or just hang out for the weekend.
Enjoy

When my family and I arrived to our room I first noticed a burnt, used, cigarette on the doorframe. It was gross! (I posted pictures.) I called the front desk, give them our room number, and told them about it. He said he would «send someone to talk care of it.» My family is leaving today, 4 days later, and still no one has take care of it.”

This review is for the wedding reception I attended this past Saturday.
Hall rooms are kinda long but not wide enough, seating tables were way close together, in my opinion and its just a opinion from watching the wedding planner is why not use round tables.
Anyways. They have a small sorta chapel room towards the far side of what seemed to be past a dinning room and right next to the kitchen, which before the ceremony we heard the chop chops from the kitchen, hotel might think to place a sound proof door there.
After the ceremony we walked through what appeared to be another wedding reception and once we were done with that walk through past the front lobby our reception room was towards the back past the front desk.
Hotel was accommodating the best they could, waiters were passing out coconut shrimp and pot stickers which tasted okay before we had a big feast of chicken and beef along with mash potatoes, salad, pasta salad & pretzel bread sticks.
Coffee and ice tea was plenty just outside the reception room plus a bar which offered $ 5 beers and I’m not sure how much the hard drinks were.
Staff refilled our water very often and cleared our plates fast.
This place is nice to hold a reception but make sure the set up isn’t crowded that guests will have to walk around areas just to get in and out of their seats.
Clean bathrooms and great staff made this event extra special.
The wedding party had a group room rate as well if anyone was willing to stay, about $ 40 less then website rates, which was cool I think.
Thanks Embassy.

Oh give me a home
Where I can stay a few nights
Where the stars shine bright
In the sky
Home, home, on the 14
Where the resturants
In the Antelope Valley
Embassy suites, and how sweet they are. This venue is perfect for large groups, meetings, receptions, ect. Centerally located in Palmdale with plenty of shopping, dinning, coffee nearby.
Each room is a mini suite offering seperate sleeping quarters, entertaining area, couch with pull out bed, little work table and a wet bar area with microwave, mini fridge. A bathroom with 2 seperate doors and a king sized shower big enough for two and wi-​fi. Ahhh, the important things in life.
The king size bed is soft as a cloud in the sky, accompanyied by 4 pillows. I could of just slept all day. There is also a 2 queen room too.
The bathroom was awesome offering crabtree and Evelyn toiletries, soaps and Conair blow dryer. The towels however were horrible.
They offer a daily breakfast from 6am till 9am weekdays and till 10:00am on weekends. Its complete with self serve fruits, cereal, yougert, breads. Hot itemd lije eggs, bacon, sausage, waffles snd short order chef cookin up omlettes, breakfast burritos, french toast, ect. Beverage bar with coffee, milk, juice and soda.
The nightly managers social hour with appetizers and drinks was a epic fail to me. One bartender was managing the super long line for drinks on her own.
Which makes for long wait times. They disconnect the self serve soda machine in the breakfast area, so you have no choice but to stand in line.
Prices are kind of pricey, unless you have a group rate. About $ 165 or so a night, but that includes free breakfast. If you have a block of rooms reserved at a group rate it makes the wallet feel better.
A okay place, clean to stay
Review #466