Hertz Rent A Car

Couldn’t ask for a better staff. I have other locations closer but I drive farther just to go to this location. They are AMAZING people and this is the only hertz location I will rent from. Thanks for your superb customer service!

Very disappointed. I had prepaid reservations for a mid size car. I arrived at my pick up time and stood in line for 30 mins as the 2 tellers continued to stop helping customers on phone over those in line. 30 mins after my pickup time it was my turn. Teller explains that my car was just checked in and won’t be ready for 45 MORE mins! She said they don’t keep mid size cars available and if other renters are late, then that’s what happens. So now I am inconvenienced over 1 ½ hours, waiting for a car I prepaid for 7 days ago. This is my first and LAST time I will ever use Hertz! We have a lot of options within a block (Budget, Avis, and Enterprise), I don’t need to be inconvenienced becomes they must attend fully to every phone call and low availability.

I have to say that renting from Hertz was such an incredibly pleasant experience. The staff was wonderful to work with — especially Joe who was truly incredible to work with. Clearly Hertz understands the importance of customer service and trying to help the customer.
Hertz will be getting my business whenever I need to rent a car!

Their online reservation process is a joke. I reserved a standard car to be picked up at noon. l When I arrived at 11:50 there was only a subcompact available. My plan was to rent a nice car to drive on an after Christmas vacation, if I wanted a subcompact I could just drive my own car… While waiting, two other customers were asked to take subcompacts that they did not want.
I asked the agent. Doesn’t the reservation system take into account what is actually available? He said no… unreal…
I declined their subcompact and called elsewhere…

(this was my first time renting from hertz because enterprise did not have any cars available at the time). i will never rent from here again. i only needed my rental for two days. i rented on thursday and planned on returning it saturday. i called and asked if someone could drop me back off at home and was told «no»; that the company did not drop off on saturdays plus they were under staffed and were about too close. i called at 11:18am (btw) they close at 12pm. the guy that helped me out was joe and every time i called; he picked up the phone so i could not speak too anyone else. i was charged for two additional days that i did not need so my rental car just sat in the garage at my house for a day and a half. i plan on calling someone of higher power and if they do not fix this matter then i will report my issue too the «bbb».

I waited 2 hours for the car. I went to the store to do the paperwork, I was told by Sharion that the car is getting wash at the car wash and I needed to pick up the car.
I arrived at the car wash and waited another 20 minutes for the car to be finished.
As soon I started the car there was a signal warning «Maintence required“I called the rental office right away, I was told not to worry and keep driving, I told them the reason I rented a car so I don’t have to worry my car breaking down, Joe told me they didn’t have a car to give… sorry, my vacation was horrible, I was stress and scared that the car was going to break down in the middle of nowhere, I had my 88 year old mother with me. When I brought the car back I expressed my concern to Joe he apologize again but didn’t seem to care. I paid with my debt card. The next day I noticed I was charged twice, I called Joe again and I was told that they do that and my money won’t be release for 7 days. I asked why he didn’t explain this. I could of use a credit card. Again he apologized. Never again will rent a car from this company. I’ll make sure to tell my friends and people that I know my horrible experience. I am very involved with the Antelope Valley community.

Linda is the friendliest rental agent there is. She made the whole process stress free and even a little fun. Thanks, Linda!

Great customer service. Offers pick up and drop off.

Excellent employees and service. Rented a Toyota Matrix here last summer. They were easy to deal with and the customer service rep kept his cool even though the 2 customes in front of me were rude to him. The car was spotless.

I’ve used this location at least twice in the last year. Once purely for fun and another time it was out of necessity. And each time it’s been efficient and professional.
This time, my car had been towed with my license inside. I came to the location with my work id, previous rental agreements, and insurance papers in the hope I could still rent the car. Dreading the worst and fearing I had wasted my time on my walk and bus ride over, I was pleasantly surprised to get the exact opposite of what I feared. Unfortunately, I can’t remember his name, but the rep was very helpful, assured me it wouldn’t be a problem and sent me on my way with my car. He was empathetic to my situation and served the customer instead standing firm on some «company policy». He even gave me the AAA discount even though I didn’t have that card with me either!
So thanks for the great customer service. And along with the price, the service is one reason I’ll continue to use Hertz whenever I need to rent a car.