Office Depot

Absolutely horrible. NEVER go here to get your phone fixed. i went into get my iphone 6s fixed (i had mentioned it was a 6s at the time). 4 hours and 2 phone screens later it was determinded it could not be fixed because it was an iphone 6s. I had made sure to say this and there is also an S on the back of the phone. The employee who had helped me was very upfront saying he had short circuted my phone. He claimed i would have a new phone 2 days later. I called after the two days had passed to find out nothing was being done about my phone. No sense of urgency or anything. The store manager said it would take 72 business hours for my phone to be sent to the repair center, 3 days for tbe repair and god knows how long for it to get back to me. She then claimed this was my fault and her employees were certifed. Obviously not if they couldnt hear that my phone was a 6s and couldnt see the S on the back. ive gone phoneless for 3 days and now i have to drive down to apple to fix this. No sense of urgency and horrible customer service. I will never drop another penny at office depot

This place is the worst location to get anything repaired I took my iPhone 5 to get the screen replaced in November at 2:30 PM they promised it back by 5:00PM well I returned a little after 5 and it wasn’t ready I overheard the tech talking to another employee that when she put the phone back together it wasn’t working so went to the service and asked what was going on she told me that my phone was the first phone being repaired there and that the tech probably underestimated the time so finally 6:45 I told that I would pick up the phone the following day and left. The following day I called and I was told that the phone was ready for pickup so I drove 40 minutes to the store and still I had to wait another 30 minutes before I got the phone and it seemed to be ok, while I was driving home I decided to try out the gps and I kept getting a NO GPS flag well I thought that maybe the app was down so I would wait until the following day and try again but it still didn’t work so I took it back a another tech that I spoke to told me that he would check out the phone and to pick it up later, when I returned he said that the phone was ok and that the app was the problem and that I needed to use my other apps so I left and I checked out the other map apps and they were not working right either. I went to the Apple Store in LA and the person told me that something must have gone wrong when they were replacing the screen and that’s why the GPS was not working so he didn’t open the phone saying that Office Depot did something to the phone while repairing the phone so once again I returned to Office Depot and this time I spoke to the Customer service manager Marysol Carmona and she said that she would check out the phone but that she heard that the phone app Waze was having problems which I thought was strange because I’ve had the app for over 4 years with no problems to make things worse I had to leave the phone for another 2 hours upon returning she told me that the phone was ok and that the app was bad so she deleted the app and reinstalled it and that everything should be ok also she told me that the GPS was in a totally different area of the phone then where they worked all I had to do was input my info into the app well I did as she said and the same results NO GPS .So back to the store I go this time I spoke to the Store manager Marlon Monroy a he also stated after speaking that the the GPS problem was not caused by anything they did while working on the phone because the area they worked on was at the top of the phone and that that GPS and the GPS antenna are at the bottom of the phone and that the the guy at the Apple Store was lying so I went bad to apple and they told why they lie it would better for them to repair the phone then to blame Office Depot he also said that I could go on the Internet on you tube and look for GPS anteena replacement to find out where the GPS anteena is located so I did and the person from the store was right the GPS anteena is located in the same area as the connector for the screen they changed. So learn by my mistake don’t get anything at this Office Depot in Palmdale Calif cause I believe that they thought that they were messing with a senior Citizen who would just forget about it or maybe because I’m a minority who would say God will pay them back. or maybe because Staples is buying them out and they’ll out of a job which is great because, these people from the manager down conspired to rip me off by not correcting their mistake they rather lie then change a 10.00 dollar part, they should not be in the retail business they have no sense of customer service SO DONT GET ANYTHING REPAIRED THERE THEIR SERVICE IS HORRIBLE Also check out the other reviews I wish I had prior to taking my phone there cause I wouldn’t have

I called this store to let them know that I had purchased an office chair from «Office Depot» in Sylmar about 7 weeks ago. I did let him know that I had a medical situation that the chair I had purchased was affecting me and contributing to the situation and is extremely uncomfortable after sitting in it for over and hour– keep in mind I also mentioned several times I want to pay more for a chair that will be less stress on my leg. After he (Richard) continually stated that it was a past the thirty days I was not able to exchange it, he mentioned that I should go back to that store which I did! They exchanged it with no hesitation, no questioning! According to the store manager where I exchanged the chair, he apologized on Richard’s behalf for «making me driver 60 miles to upgrade the chair– He could have approved it but chose not to because I bought it a different Office Depot» Such a shame– I will for sure buy my office supplies somewhere else!

This is the best office supply store that I have ever been to in my life. Less than two years ago, my staff and I started a dental office located on the kitty corner from this Office Depot location, and so I needed to purchase a lot of office supplies. Every time that I come to this location, I have been fortunate to benefit from friendly, knowledgeable and sincere service. A representative named Alan has been especially so consistently kind and sincere in helping me every time. When I needed to make a rubber stamp or purchase a color laser printer or find folder dividers, etc. Alan took the time to explain everything so clearly and connect me with the best products. It’s really awesome when team members like Alan go out of their way to serve the clients in such an excellent manner.
And there’s also a really professional, skilled, kind and helpful team member named Gina who works at the printing department inside the store. Alan and Gina really know their stuff, and they will make sure to get the job done right!

I had gone to Kinkos and I had a horrible experience. I decided to go to Office Depot, I was charged 25 cents per page versus 89 cents quoted at Kinkos, Rigo scanned all the pages I needed in 10 minutes with great customer service and he totally made my day. If I would have waited at Kinkos, the Kinkos’ manager wanted me to wait 1 hour with the store not having any customers 15 minutes after the store opened and I would have had to pay more than 3 times as much. Thank you Rigo and Office depot!!!

I called this location and asked if they price matched. The girl said they did and didn’t give any other specifics. When I brought the computer bag to the counter, they couldn’t price match because it was from the company’s website (
) and not a third party retailer such as best buy etc…
I couldn’t believe it! I explained that I’d like to keep the tax dollars local, and could they do the same? They could not.
So, booo on you Office Depot. You just lost my business on this purchase, the city lost my tax dollars to the community and I still got the same exact product but at ½ the cost, including shipping!
This is terrible customer service. I’m happy, I am a patient person (and I only wait for 2 days to get the product and save over ½ the money). This is why I don’t shop in Palmdale very often… there is no logical thinking or customer service…:(

I bought a home office desk here about a year ago. The customer service from this kid name Thomas Navarro was excellent. I can tell he was fairly new at the job, but eager to help. He’s the reason I’m writing this review. This kid deserves the five-​star. There was one lady that was a grouch, but I don’t like to focus on that since Thomas’ service really made up for her lackluster, hate the customer, is it time to go home yet type of attitude.
When I first visited the store, I was just looking to find something I like, but the price of the desk I wanted was above my price point. Thomas told me to check back the following week since they’re always having sales. When I came back the following week, the desk was on sale and met my price point. Thomas helped me throughout the process of purchasing the desk including loading the box into the back of my SUV. I hope this kid keeps up his motivation to help, because I only saw future management material from him.

Went to the store to havevbaby shower invitatiins printed and was assidted by Tracey. She waa very helpfulband knowkedgable about both products and services. I recommend highly! Ask for Tracy!

I would of gave this place more stars if I didn’t talk to the people working there. I didn’t catch the lady name who was working the floor, but I don’t know what crawled up her a$$. I asked if they had floor heaters and she replied no but with an attitude and just walked off. I would rather go to staples if I am going to get this type of treatment. So took my money and did just that despite me needing other office supplies.

Wow. How impressive! I walked in and Carlos me at the door. Asked what I needed and helped locate it all. I was in and out in less than 10 minutes. How refreshing to see this type of customer service!

When I have gone to the Office Depot the staff have always been respectful to me. Several times I have gone in to get information concerning an item I was planning to buy. I always go to Office Depot instead of going to Staples, Best Buy, or Walmart.

This Office Depot location has consistently disappointed me on several occasions.
Customer Service could use a strong dose of Dale Carnegie combined with a sense or urgency.
Copiers … look great but simply do not work …, as my credit card keeps track of the copies I’m charged for. Simply not worth the hassle of asking for assistance to removed jammed copies because they (OD) do not want you trouble shooting their ineffective copiers. Wasted time discussing pennies of copies that jammed and actual
copies that are of value.
Other then these few minor PROBLEMS what a great place to be ignored.
FedEx Baby about to put the US Postal Service employees on layoff.
FedEx manages an efficient operation

Richard was the worst employee today. Does customer service not exist? I’m writing a complaint to corporate too. Very disgusted and appalled by him. Go to Wal-​Mart or try Staples!

Copy and print employees are very rude, except Angela she was very helpful. Prices are high and I wont be returning. Marlon the so called manager needs customer service training. we choose where to shop and spend our hard earned money. Dont spend it here!

Prices have seemed to increase over the last six months dramatically… This used to be the place to buy computer related stuff…

Friendly, Courteous staff. Always helpful!