Palm Chaparral Apartments

I lived here for two years. I always felt safe and when I signed my lease it was reasonably priced. After being a tenant for two years and never being late on rent, they wanted to raise my rent 200 dollars. That is completely absurd. Also, the thing with the water bill is a little ridiculous. They water their lawns all day long and half of the sprinklers don’t even point to the grass.
The laundry facilities are always nice and kept up.
Pools are nice, the gym is nice. There a few more amenities that are cool but I just never used them.
Good for dogs because there are a lot of grassy areas.
MAKE SURE YOU GIVE A 60 DAY NOTICE. They won’t tell you this but it’s your responsibility to keep track of when you’re supposed to turn it in. They won’t send you a notice or letter until 30 days before.
I really enjoyed living here for the majority of the time. If it weren’t for the insane raise in rent, I may have stayed longer.

The people in management are very rude, except Daisy. The most rude one is Ashley. Whenever you have inquiry or concern, she will answer in the most intimidating way possible, like it’s your fault you even ask. I understand this is business but I do pay my rent accordingly. Hopefully, people from the office can attend some kind of seminar in which they can enhance their attitude toward interacting with the tenants.
They do not show any sympathy to the tenants.

Constant rise of price on my water bill and I am hardly home. Don’t understand, perhaps I am helping them pay for their sprinkler usage which comes and stays on for hours. Can’t wait for my lease to be up.

It was so disappointing to read all of the «thumbs down» reviews on this community. I love this place. I’ve been here 20 years, my partner for 25, and I’d never live in another apartment complex. The office staff has had some ups and downs, that’s a given in any community, but we’ve never been treated poorly. They have gone above and beyond to take care of us. When we had to move from an upstairs apartment (due to continuing illness) they did everything possible to make it easy on us and I cannot find the words to explain how appreciated that was.
The maintenance staff, well, they’re just a downright godsend. I’m definitely not a hands-​on person when it comes to anything that would be handled by a usual «homeowner» and I love being able to call and say, «HELP!» and get assistance pronto. The maintenance manager has always made us feel that we are part of the «Chaparral Family» and makes sure that our needs are met.
I truly am sorry to have read the disappointed reviews of other tenants but I’d like to tell you that as a resident of over two decades, don’t believe everything you read and definitely don’t think that the staff here will treat new residents that poorly. This complex is just beautiful to live in, it’s quiet, and I like to think of it as my oasis.
Signed,
A Very Happy Chaparral Resident

Management reached out and resolved the issue. Before you move in read all the paperwork carefully. They are running a business. Good luck.

I agree the looks are deceiving. The outside and apartments are nice. Yet the management sucks. Needs a new manager.

This is my third year here. I moved to out of state and even came back. The neighbors pretty much keep to themselves. My major complaint is I feel like they are trying to price me out of here. Every year the rent goes up plus you have to pay them 30 bucks per month per pet. They are constantly watering some places are like a marsh. Utilities are not included. If you was satellite you have to face a certain way and pay an extra 30 for that. They pretty much have it set where time Warner has a monopoly. ATT will screw you over. You need your own wifi. Connections are sketchy. Not very many handicapped parking spaces for three buildings we have one space and the same guy hogs it. Washers and dryers are quarter eaters. The maint. Guys are nice and Stacy the. Manager is good.

I’ve lived here for 4 years and just moved out a couple months ago to my first home. If They had 3 bedroom apartments, my family would never have left. It was very safe which was great because I have two toddlers. We would go on walks, swim or watch tv in the tv room they have. The apartments had great storage space! More than my house has now lol. My husband loved to use the gym. We had amazing neighbors who were very kind. The new remodel of the complex made it look so amazing. The staff was very nice as well. I just loved it overall. It was a great place to begin my family.

This place is very dishonest. It seems like a great place at first, but this quickly changes. The staff is unfriendly and we were not told we needed to give a 60 day notice! we gave 30 days before our lease was up and the office said everything was good and months later they sent me to collection for not giving a 60 day notice. The sad part is I have the lease agreement and it says NOTHING about a 60 day notice. BEWARE. I am still trying to dispute this collection.
Also, apartment seems really nice, but has some issues with old appliances and a water bill that never stops going up!

At first, we liked the place. It was quiet, service was quite impressive. Our questions were answered.
We had a 6 month lease. After the 6^th month, we weren’t sure how much longer we wanted to stay in the area. Since we were on a month-​to-​month lease, they have to charge us $ 150 extra every month for the administration fee (really? How much harder did they have to work?). This, on top of a $ 5 admin fee they put on our monthly water bill.
So the amount we were paying was for a 2br apartment, but we were staying in a 1 bedroom.
Anyway, we had to leave after 9 months there. At first, we thought we could just leave since we did not have a contract with them. We were told by Ashley, one of the leasing assistants, that we still had to give a 60 day notice. We were pissed but we still had to pay. She computed a pro-​rated amount for May (we were set to leave May 28^th), which she said is my April bill. CONFUSING! She gave me the run around when I asked questions. So I paid that amount for April. Lo and behold, after a few days, we received a notice that said we did not pay the full bill. (Our bill should really be higher, but Ashley never explained it correctly.) So I go back to the admin office with the full payment. Ashley NEVER apologized, nothing. I just paid the amount since I didn’t want to talk to her anymore.
We left a month earlier than planned, but still paid until May 28^th. I do not want to have anything to do with that complex!!! Now that I moved to Valencia, we received a statement for the amount we owe. I understand that they had to do some touch ups in the apartment, but the breakdown does not make any sense. One of the categories is «Insufficient notice.» (Really, Chaparral? Seriously?)
I am going to call them tomorrow and give them an earful. I am really upset with the way they handle things.
P.S I am being generous with the 1 star. I wanted to give them half.

Have ha no problems with the room or staff. Staying in a one bedroom apartment which is complete with a bathroom a kitchen and a good sized closet.

Sure it looks nice but once your moved in everything falls apart. The plumbing is horrible. Me and my Fience had plumbing issues in our building and when they came to fix the toilet problem they used a used wax ring to seal the toilet and the shower didn’t drain. They told us to shower less… We both shower in the mornings. They turn the power and water off of the whole building with out notice. And on move out you will not get your deposit back. We are one of the neatest people and they kept the deposit and charged us 200 dollars on top because there where four push pin holes left in the wall.
Way to expinsive for what u get laundry rooms are always filthy and pool bathrooms are always out of order. We lived and hated this place for 7 months. All three neighbors in our building moved out as well do to lack of maintenance and management.