Palmdale Optometry

Very bad service. Me and my family have been coming for years but lately the service is awful. I dropped off glasses to be repaired the last week of December 10 days later they call me they forgot to have me sign the waiver and had not even sent out my glasses. It’s now February 9^th still waiting for the glasses. Today I had a 5:15pm appointment, took time off work drove over an hour got to my appointment at 5:06pm and I am told the dr left! The least they could have done is call before I left work early to get here. It’s now 5:32pm and front desk girl is trying to find the dr to come back and see me, the appointment was for a pre-​op and if I don’t see a dr my lasik surgery will have to be rescheduled. very upset and disappointed in the lack of professionalism, responsibility and customer service.

Very happy with my recent experience at Palmdale Optometry. The staff was friendly, professional, patient and respectful of my time. They answered all my questions. Kudos to the staff! I can tell they are trying their best to offer all their patients superior service! There is a very nice selection of frames, and the office is clean and spacious.
Dr. Vu is awesome! She is so friendly and upbeat. I could tell she really cared about helping me understand everything she was doing during the exam. She also examined by 5 year old daughter who came in for her very first eye exam. Dr. Vu immediately put her at ease and my daughter ended up not wanting her exam to end.
I highly recommend this office! There is no need to look elsewhere! You will be glad you chose this place.

I really like this place the staff are always so nice and very helpful They assist you through helping you pick out your glasses and make choosing the right pair easier than ever…

Jacob was very helpful during the process of selecting my frames… Excellent customer service from him as well as the front office staff… Everyone made you feel welcome… Even when arriving 45 minutes prior to our appointment they took us back before our appointment time… I strongly would recommend this office to everyone as I am doing so with my family and friends… Doctor also was very thorough during the exam…

I love this place. The office is very clean and welcoming. The staff is very busy but friendly. I had called in a couple weeks ago for a change in prescription, they seemed to be booked because they didn’t have anything available for another week. I booked it because I didn’t want to be a new patient elsewhere. I get there on the day of my appointment and it’s fairly empty, I sign in and within 15 minutes I’m seeing Dr. Vu who is very friendly and very helpful. I order my new pair of glasses which I’m so happy I found some that fit my weirdly shaped face and big head and they tell me it might take up to three weeks to arrive. I left a little discouraged because I just wanted my glasses but I get a text message less than a week later saying they’re ready! I go in a pick them up and they’re perfect! How great! Will definitely be coming back.

My family has been coming here for many years now and we are very pleased with the service that Dr Vu and the staff have been providing us!

Great/​Informative Doctors and they have a high selection of glasses to choose from. Will defiantly come here again. My family enjoys getting eye exam every year. Staff is also very friendly and helpful

My problem with this place started after my consultation. I was told that it would take two weeks to get my glasses and it was more than this. Around the three week mark I called just to ask if they were in and right away they put me on hold for such an extremely long time that I just hung up. A few days later I went in once again just to ask if the glasses were in and the girl had me sign in. I wasn’t even sure if they had arrived that’s all I wanted to know. what if they weren’t there and I had to wait long. While I waited a girl by the name of Esmeralda was talking to a patient while obnoxiously chewing her gum and popping it. This was very unprofessional and she didn’t seem to care. Then the phone rang and this same girl goes to the waiting area while on the phone with this patient talking about that persons insurance really loud. Then another girl finally came out with my glasses and they didn’t fit. They had to get tightened twice. I finally left and the joke came about 4 days later when they called me to tell me that my glasses had gotten in. Lmfao this place is a joke and I will never be back and don’t recommend it to anyone I only give a one star because there is no way to not give one.

I was put on hold for an hour. Idk why I stayed on the phone. I was irritated just to check if my contact lenses were in. I hung up after an hour. The called again. And they put me on hold again! I was mad. Like they couldn’t have said a yes or no between an hour. I instead went in the same day and asked and then they took litteraly 1 min to respond to me in person. Like they couldn’t do that on the phone, They really had to put me on hold.

I had my three youngest children’s prescriptions done by Walmart Optometrist, as Palmdale Optometry told me it would take over 3 weeks to be seen for an appointment. I brought my youngest son Andre’s rx into them. He is age 6. We had to sit a overcrowded waiting room. There is a toy room with a big caterpillar in it. My kids were sitting on it. The optician came from behind the desk to scream at my children for sitting in it. I think this lady is just very racist as my children weren’t hurting anything and they are African American. After 30 minutes another girl calls us to the back and tells me to choose between 2 frames that clearly don’t fit a 6 year old. I choose one just to get the heck out of there. They had no plastic frames at all. I was told it would be 1 – 2 weeks and I’ll be getting a call. Please note I am a non practicing licensed Optician of over 18 years. (A.B.O. Certified) (NCLE Certified) and FNAO. I took my others kids RX’s to Dr. Isreal in Lancaster. Those came in at 2 weeks time. I called every few days to check on Andre’s glasses and was put on hold with the most suicidal music station known to man. After 15 minutes of them forgetting about me, it would put me in someone’s voicemail. I’ve left messages and they ignore you. I called this past Saturday to check on the glasses as its over 4 weeks now. They said there not in. Tried on Monday same thing and also today. I was told this afternoon (again after I called not them calling the patient.) that his glasses were in. I asked when they arrived and why didn’t I receive a call. She said they were checked in Friday afternoon. So I was lied to 4 days in a row. I immediately went across the street to pick them up and the girl had me sign in. I did. Then she hands me his case with glasses in them… What is going on here??? No adjustments, no sitting in an adjustment table or being asked to read any of the reading charts. I told the lady she was absolutely ridiculous and extremely unprofessional. Please note the glasses didn’t even have nose pads on them. Who in their right mind passed inspection on this? Do they even care? This could have cut my child’s nose if I didn’t look myself. Until I personally go back to work, we will be a Dr. Isreal Od office and will NEVER refer anybody to Palmdale Optometry! I pray this Dr Vu. Can revamp her own office and make it a professional practice.

We like the doctor and the staff is friendly, but it takes too long to get our glasses. When we get the glasses, there is something wrong with them and they had to redo them.

The customer service has gone from a 10 to a 1. Dr. Vu is an excellent eye doctor that my family has used for years. As they have grown the service is just horrible. It seems as though they could care less if you set an appointment with them or not. I called in three separate times and was placed on hold for over five minutes and I had to hang up. At this point I’m done and will be taking my business elsewhere. I advise the Palmdale Optometry staff and Dr. Vu to sharpen up their customer service skills. There are at least three other Optometrists within a five mile radius…

Horrible… I was placed on hold for 5 minutes TWICE! This is how they treat people when you’re trying to schedule an appointment, imagine how they treat you when you’re there. Forget it. I asked to speak to an office manager and the girl said «I’m sorry we don’t have one.» I repeated myself and said I was put on hold for 10 minutes and nobody assisted me, instead of her apologizing. She says «but what did you need?» As if to move on. Horrible customer service. I will never go again.

I have been coming here for years now and each time it has been a pleasant experience. The staff are very courteous and friendly. The doctor is very knowledgeable and patient. She always explains to me each aspect of the exam. Also a great selection of frames to boot. Overall, a very great optometry office!