Pep Boys Auto Parts & Service

Pep girls, «complimentary vehicle inspection and tire rotation» irresponsible liars
Tires were not rotated/​inspected, got a flat on the fwy get to the tire shop and the 2^nd was as bad about to blow up, brakes down to 0

While I was writing my scathing review about the Lancaster Pep Boys, my husband took my tire to the Palmdale Pep Boys. They sold him a new tire, told him it was an alignment thing, he took the new tire home and all was well. I drove my car to work on base where there is a Firestone. I take it in during my lunch break to do my alignment. There, the Firestone people discovers that Pep Boys Palmdale INSTALLED our tire backwards. The tire has words like inside and outside to tell them which way the tire should be installed. The word inside was facing outside. Good job Pep Boys. I no longer have faith in any Pep Boys in the AV. We want a refund. You and your crappy mechanics can have your tire back. We don’t want to have anything to do with you ever.
I am including pictures to show everyone the idiocy… Look for the tire that says in huge words «INSIDE» (upside down but it’s there!)

The new manager Rusy at Pep Boys is extremely disrespectful to customers. Does not like to help people regarding their rewards when there is a problem. I have Also seen him be in an unprofessional manner with his employees. No one should have to put up with a impolite boss. Mrs. Ingrid, the assistant manager is great at her job everytime I go into the store I constantly see her working hard and constantly helping customers with whatever they need, including their rewards. Rudy is definitely bringing bad service to the store it has been a gig change and he’s definitely pushing away customers with his bad attitude.
Thanks Pep Boys, I hope you take the time to read this and you speak to the store new retail Manager.

Long story short, my Aunt Ruthie had a flat
tire on the freeway. When I say flat, I should explain that the tire disintegrated and she barely pulled to the shoulder on the rim rather than the tires that were supposedly checked by a dealership before leaving town.
She called and Anthony told her to come right over on Sunday afternoon.
Anthony and the entire staff stayed late to replace her flat with a new tire at a good price. I cannot say enough about how kind and thorough they all were. Anthony took the time to explain everything to my aunt and reassure her.
I would definitely recommend the store and staff to anyone needing services or parts.
Anthony and the entire staff went above and beyond to help a customer in need. You don’t find customer service like this anymore, but they valued us enough to give us that kind of service. WE APPRECIATE YOU!

Last week I had to get a smog check for my 2003 350z and it failed so I took my car to my «Now» mechanic and found out that I have multiple misfires on my cylinder, so he checked the spark plugs and found out that the spark plugs I have are «NOT» the one I purchased when I payed these PepBoys A-​Holes to get them installed. Its already bad enough they didn’t install new spark plugs but they also stole my new spark plugs which was supposed to be an upgrade (6 Denso Iridium Spark Plugs) for the OEM spark plugs. These asshole do not just screw you they also steal shit from customers. Until this day I tell everyone I know about my experience about this shop.

Had my car worked on at a pep boys in LA that ended up putting the wrong part in my car so I ended up broke down in Palmdale and had to get it towed to this pep boys. the women manager that helped me was so professional and on top of it. figured out an answer to all my questions and made sure it was taken care of!

TERRIBLE PEOPLE! Our car broke down and paid $ 80+ for a diagnosis from them. Their service would be $ 800! We already bought $ 200 worth of things from them so we try to fix it ourselves. But then the manager guy comes out and yells at us to leave and says that we can’t be there (just because we didn’t use their service) and threatens to call police and tow truck to tow our car!

Went into Pep Boys to get an alignment Anthony was pleasant & extremely helpful Thank you for the friendly service

A while back I went in to go get a tire replacement because I had a nail on the wall. 15 minutes in, an employee comes in and asks me where my wheel is. I asked him «what do you mean, you’re the one swapping the tire out.» So I walked out and went around the building towards the garage. I noticed my wheel really was missing and as I scanned the area I found my wheel in the parking lot behind a pick up truck! I don’t know if the employee was just negligent and let the wheel roll out or if someone tried to come steal my wheel because it was a custom König wheel.
Another time, my girlfriend went in for an oil change and they drained her transmission oil instead, wasting her time and money.
I used to enjoy coming to pep boys because I could find all the parts I needed, but after the services we were given, I don’t think I’ll be coming back anytime soon.

These guys always take great care of me. Usually I work with Helen, who rocks, but today I worked with Anthony. My car was making a weird scraping sound. Turned out to be a piece of plastic rubbing against a wheel. They fixed it for free and delivered my car to my house. Absolutely awesome! And of course a shout out to Ivan, who worked on my car before, as well as today. Thanks guys!

These guys are the best. Just wanted to say a big thank you to Helen, Jose V., and their manager Van. I was driving back from Vegas with my family on a Sunday afternoon a couple of weeks ago when our tire blew out on the Pearblossom Highway. There was no way we could get back to LA on the temp spare (it was an 8 year old inflatable p.o.s) so I needed to buy a tire — probably 2. We called them but they were about to close– it was nearly 6pm. Not only did Helen and Van wait 30 minutes after closing for us, but the tire tech Jose V came back to the shop from his home just to put the new tires on the car for us. It was Sunday evening and Im sure none of them wanted to be hanging out at the store any longer than they needed to. These guys went above and beyond customer service and really helped us out — not to mention sparing my family and I a night at the motel 6 in Palmdale… thanks again, guys.

The Service Department here is a big scam. We took our cars in for oil changes and on one car they told us the tires and shocks needed replacing. We took it to another tire shop and they said there was plenty of life left on both the tires and shocks.
Then we just took our other vehicle there and not only did they not tighten the bolt which caused oil to leak all over our driveway, but they once again said our tires needed replacing. We had just bought brand new tires at Costco.
Don’t go here. They are big scam artists trying to get you to buy things for your car that you don’t need.

I got my tires changed and did an alignment. I was in and out in one hour and the service was he best service I have received from an auto store.

I had a 6pm appointment and it took 15 minutes to get to me (why would I set an appt. if I would have to wait?) and when I inquired about my appointment, the one person I saw, a young hispanic woman who was ranting rather loudly about how she was going to be off soon behind the first counter, told me to wait for someone else. Hispanic Male Store associate with the glasses and tattoo on his upper right arm was pretty nice. Didn’t take too long to change the oil but when they were done, oil was on my leather interior seat, my clicker wasn’t working, and neither were the front window wipers. I wanted to give this place a chance and go against all the negativity but everyone is pretty much right.

I went to this pep boys locations in Oct of 2014 to have a radiator put in my 2003 BMW an a new upper hose, housing an thermostat which is connected, an a bloc test for the radiator, an then i was called an told that they strongly suggest that i get a radiator system flush for 89.99. left out of there paying $ 587, Moral of my story is that i parked my car in my garage from the end of Oct to Dec woke up one day an said i’m going to another shop an find out why my car is leaking water, come to find out i needed a water pump an an O ring an a lower radiator hose an a new reservoir tank at the tune of another $ 500 bucks which pep boys should have caught some of this when they had the car broke down, Anyway i was told that i needed my radiator system flushed so i told the guy pep boys supposedly done it back in Oct he gave me my receipt in the memo saying get a radiator system flush immediately.
I went up to pep boys when i drove my car from the other shop in Dec on a Friday an the girl told me that even «IF» we flushed the system out all the residue wont be flushed out! So i also talked to the guy Luis that name was on my paper that perform the job told me the same thing, So i decided to talk to the manager Johnathan by phone on Sat telling me that he would be in the store on Sunday to come in, i went in on Sunday just to learn that he was off that day so basically there passing the buck the this point. The manager never got on the phone on Sunday «cause he wasn’t there» or on Monday i wanted them to reimburse my $ 89.99 or re-​flush my system out, they suck they don’t care about customers needs and or issues AND I’M TELLING EVERYBODY I COME IN CONTACT WITH TO NEVER GO TO THIS PEP BOYS LOCATION.

I always go to auto zone but today we needed 4 new tires on our car. On a Sunday nobody is open! But pepboys was and they had an awesome promotion by 3 tires get the 4^th entirely free. Jonathan! When you come, ask for him! We called to see if they had our tire size. He said they did and had them ready for us when we got here and we were only 2 mins away. Then he showed us our tires and went in depth and explained the pattern on the tires and what they are good for! They checked out the car while putting on the tires and advised us when we go to get our alignment my car is going to need new camber bolts. And gave us a quote without asking. So we know how much we will have to spend when we go get our alignment. We appreciated all his help and going above and beyond when he didn’t have to. Thank you Jonathan and pep boys! Hire more employees like him!

I cam to this Damm pep boys for a few things for a 2005 honda accord should be a simple thing to do not here the customer service Is rude and very nansty I can’t believe you have to stand In line to Damm long for someone to tell you they don’t have anything I need

I’ve been to this location numerous times and I am absolutely satisfied with the customer service. I have an expensive car, a 2006 BMW 750Li and I trust these guys whole heartily. Every time I have a question or concerns about my car, the whole team helps me out. I needed a special type of coolant for my car and they didn’t have it, so they pointed me in the right direction to another competitor who had the coolant. I’m so appreciative to this team and the managers at this store, I’ve never walked away unsatisfied. As you know, having an expensive car like this can be nerve racking, but these guys have put me at ease and given me terrific prices. I truly enjoy going into this store and receiving the best customer service possible…
thank you
Yvette Wright

I had bought tires for one of my cars there. Well after about 14,000 miles they were shot
These tires have a 45,000 mile warranty on them. When I went back to pep boys to get replacement, expecting to pay something pro rated amount. The guy told me he needed to see receipts of the rotation I told him we go that ourselves, but had a log of the intervals with dates and mileage he didn’t want to accept it. I asked to speak to the manager he said it was him. So I walked out in disgust never to give them business ever again. This happened a couple years ago
I recently went back to have them check s battery I bought there. Turned out it was bad and I got a replacement the guy that helped me was the manager, a different one from the tires fiasco, but was very polite professional and friendly. This was a good experience
I’m not sure what to think at this point seems it could be a problem with upper management?

Crappy counter service. ya they got a bunch of little items around the store but when it came to a complete tune up… they had to order 7 of the 10 basic things I needed for my 09 chevy
And people were playing grab ass in the back instead of helping the 7 people behind me waiting. I finally left when the girl argued with me about my car needing a fuel filter. (my year don’t have one) she actually said I didn’t know what I was doing and I should have a professional do my tune up because I didn’t know what I was doing… I laughed at her and walked out right across the street to autozone. A young man helped me named josh… He had all 10 parts in Stock and had me in and out in 15 mins with everything I needed.(he checked. my car does not have a fuel filter) …bye bye pep boys. hello autozone!