T-Mobile

I just love tmobile on 47^th! There so timely and never skip people in lines. Not even for Bill payments. Because they understand the «No cutting in line rule» and that one visit is not more important then another! There reps are so respectful and just have great customer service! Keep up all the good work 47^th! I love yall!

Every time I go in here I’m waiting over an hour and its always for something simple like paying a bill or changing my phone number.
For the pompous little shit who tried to patronize me for my honest experience by saying I should pay online… did you ever stop to think that some people don’t have that luxury? No matter what I ALWAYS have issues online. Either the payment goes through but tmobile acts like its late and still charges me a late fee or my card isnt accepted (even though I always have the amount I need to pay) or some other technical issue. It literally only worked once but everytime after that I’ve had to physically go and pay to ensure my bill wasn’t late. And furthermore if they offer that service in store, why not take advantage? Thats what the fuck its fucking for fuckface.

This store sucks. Very slow service! All we came in to do was make a payment and I didn’t know we had to get on a waiting list. It’s been over an hour. I think I need to change carriers.

Went in with my son to get his phone activated n let me tell u the guy didn’t know what he was doing he just charged my son $ 40.00 for the plan n told him to activated at home, so we came home n he tried n couldn’t so he called customer service and the lady on the phone wanted to charge my son again for the service! So I told him heck no let’s go back to the store n we did so then this other guy helped my son (another one that didn’t know what he was doing) so he scanned a SIM card and got my son’s line working so we came home happy! Well that only last one day cus last night they cut my son’s service at 6pm so my son comes and tells me n I called his number n some guy answered he said I just got this number at the tmobile store when I got my new cell but by that time they had closed so we called the one on Palmdale blv and 20^th they said tgey close at 7 so we rushed over there and got my son’s service on again. Thank you so much TMOBILE on 20^th u guys do know what ur doing n have great customer service. Oh n one of ur females workers were just standing around talking about pregnancy n epidurals! Get it together TMOBILE on 47^th

awesome services they offer the only reason why i took away one star is because the reception sucks hardly ever get reception when ever im on a phone call.

First and last the fat Latina with the burnt bleach hair and the swizz beats/​gonzo nose black girl are rude ass hell don’t expect much, they must get payed less then Lancaster because they’re great with service over there. SKIP

I currently had Sprint and decided to switch over to T-​Mobile. I have had very bad customer service experiences with the reps at Sprint so I was dreading having to go to the T-​Mobile store to make the switch. However, I was very surprised with the customer service Eric (the rep that helped us) offered from the moment we walked in. He went over the plan that would best benefit us, how the trade in program worked, how T-​Mobile would pay for our cancellation fee and set me up with the IPhone 6 plus. He then took the time to switch all of my contacts to my new phone, helped me set my email and voicemail and showed me some tips and tricks for my new iPhone being that I had Android before. I’m very happy with my cell phone service but so much more with the customer service I got in store. Eric made it so easy for us to switch over.

I would like to thank tmobile for all of their great service. They always very eager to help their customers. I went in crying and came out smiling. I must also add that they have excellent customer service. The service was so great that we brought our family members as well. The managers and the associates do whatever they can to make their customers happy. May God always bless them. The managers stormy and Mikey are awesome. Lisette which is the associate they serviced us was Awesome also. Thank you Tmobile

Awful customer service here. Several incidences with management. Be warned. Plus call customer service before walking in. These retail peeps here won’t extend a hand to help.

Where do I begin? I was told by a t mobile representative (on the phone) that I probably needed a new SIM card as my Galaxy had become slow. I took it into this store to have a new one made. Somehow, my Contact List was erased! I did not realize it till I brought my phone home. The assoc mgr. Michael A. asked me to come back and he would see what he could do. 2 hours in this store on Thursday, and wasn’t able to fix it. He really tried. I wasn’t upset with him, just wanted to know why my phone was fine and now no Contacts? Fix it. Well, I called the store this morning and told Jasmine, sales assoc., that I was upset and wondered if someone could contact someone in the company and figure out how to fix it. I was in an extreme rush, and she began telling me about her phone! I told her just have him or the manager contact me, I would come in later. She continued to YELL above me. Went in to see Mikey, Stormy B. (MGR.) took my phone and for an hour was pretty much non communicative, wouldn’t let me speak to Mikey A. (odd), kept him busy elsewhere. As the store manager, I expected her to treat me, and my phone with some respect. Just, generally rude. Said nothing could be done, she tried everything and there was no one at the corporate level she could speak with. I was treated rudely, they messed up my phone, and, after almost 9 years with this company, I will be leaving it. Not until I file a complaint at the corporate level about how I was treated. I was not angry when I walked in that store today, but, when I left, well, don’t go to this store. Find another. I am sure T Mobile has a better experience somewhere else.