Anderson Honda

Best car buying process I ever had. I went to this dealer to buy a Honda Civic I saw on their website in their large amount car selection. I found the car I wanted then I looked for a sales person and I met Sam. He was a great and a funny guy and he helped out so much because it was my first time buying a car from a dealer. Great experience and highly recommended.

Worked with Les St Clair from Anderson Honda to purchase a new Accord EX-​L V6. Great communication prior to test drive with competitive pricing, no sales pressure, and overall very smooth process.

Poor service experience and definitely «NOT EVEN»
I brought my sons car in for a routine oil change and safety inspection. Two hours later I get the diagnosis from the Service Advisor stating that my Honda battery needed to be replaced AGAIN!
Last year I paid for a new Honda battery replacement. Advisor insisted that the warranty on the Honda battery needed to be pro-​rated. I feel that given that it was a new Honda battery, purchased at Anderson Honda less than 12 months ago it should have been covered.
Then to make matters worst when the car came back the rear bumper was damage. I notified the Advisor right away and he walked the car and agreed it was not there at the time we brought the car in. However, the store seems more concerned with their CSI survey instead of handling the issue. They emailed me at least 3 times about the survey. It took several days before the Service Manager, Jeanette finally called me back.
I told her for my inconvenience and damage to our car I now have to take time away from work and come back and should provide some concession for this unnecessary trouble which was created by them.
Her remark to me was: «we will consider this EVEN» No this is not considered EVEN! You waste my time, damage my car and you call it even? This is not even close to being EVEN! First off you you charge me for something that clearly should be under warranty because its a Honda Factory replacement part purchased just a year ago from Anderson Honda. Most batteries have warranties that span several years, then you damage my bumper and you think covering an oil change is calling it even?
This attitude and lack of taking responsibility for damages makes the entire experience at Anderson Honda very poor for us. We will relay this on to Honda headquarters and even if nothing happens we feel they should know how we were so unfairly treated.
EVEN? Hardly …

We had a great experience at Anderson Honda, and our salesman, George Werner, was an absolute pleasure to work with. The last time we had to deal with a car dealership (to lease a Toyota), it was an utter nightmare of overpromise and under deliver so we were very tentative about a bait-​and-​switch. However, George assuaged all our anxieties and made the whole experience a very positive one. He was able to get us an AMAZING price on a new 2016 Honda Civic. After weeks of shopping around, the price he secured was $ 1000 cheaper than the closest competitors. George was also able to secure a great finance rate and a very reasonable deal for our trade-​in. Overall, we are very happy with the car and with Anderson Honda. We will definitely be recommending our friends here. Thanks, George!

We recently purchased a 2016 Honda Pilot from Anderson Honda (EX-​L Steel Sapphire). I researched and shopped online and we test drove vehicles at a number of dealerships before deciding on a make, package and color. As it turned out, Anderson was one of only two dealers that had the car we wanted (it was actually en route so there was a short wait). We agreed on a price, placed a deposit and arranged to purchase the car in Palo Also (we live in the Salinas are). Al Pinard was our salesperson. He was very helpful, courteous and professional. Gladly, the experience was convenient and a breeze — not the negative ordeal that is often associated with dealerships. The car was ready as agreed in advance and thanks to Al, we were on our way in a minimal amount of time. We love the car — thanks go to Al & Anderson!

Worst service ever. They treat you like they’re God’s gift to your life, then fail to fix the very thing you brought the car in for. What a supreme overpriced waste of time they are. If you want good, responsive, reasonably priced service for your Honda (and others), go to Greg’s 76 station on El Camino near the Hyatt.

I went to Anderson Honda because they offered the best price and chose to by from them because I also got the best service. Not all sales people are created equal and if you want the best customer service ask for Tim Carlson. I referred a very particular customer to him as well and he said he never met a more professional rep at any dealership! Tim helped me to troubleshoot my android auto application even few days after he sold the car and I definitely will be back for service!

Ashlee Unpingco at Anderson Honda helped us purchase a 2016 Honda Pilot last week. She was excellent to deal with, and we highly recommend her! She was fast, straight forward, and made the overall car-​buying experience easy and stress-​free. We spoke with her on the phone beforehand, and she was able to tell us their inventory and price — none of the other dealers in the area were willing to give us that info upfront. We had a toddler in tow, so we definitely did not want to waste our time going from dealer to dealer! In addition, She was willing to work with our schedule, and even stayed late after closing to help us. As far as the showroom, it was spacious with lots of seating, as well as a kids area with a Lego table — perfect for those of us with kids! All in all, we had an excellent experience at Anderson Honda. (Ask for Ashlee!)

Les St. Clair, this is my second car I buy at Anderson Honda and I’m happy to come back and buy a 3^rd one, les the sale person was really helpful and he did the best to get me the model and color of car me and my wife wanted. Highly recommend if you are you looking to buy a new or used Honda to go to Anderson Honda and see Les St. Clair really nice and helpful sale’s person.

Sunny Dani was our sales person from Anderson Honda and he was extremely helpful in guiding us through the whole selection process including on financing and insurance related queries.
We enquired at few other dealers also within the region but Anderson was BEST with it’s pricing and the process model. I’m glad our first car experience has been with Anderson and hope to get similar (or even better!) customer experience from them in the future.
Thank you Sunny for your help and time. Really appreciate it! Best wishes for the New Year to the Anderson team!
Cheers.

Liar! I quoted on
for an Odyssey EXL, and Juan Hernandez provided me with the quote, and assured me me he’ll get the color I specifically wanted. He also asked me to fill in the online credit application form so that will speed up the process when I came. I trusted him and did that. However on this new year’s eve when I spent an hour driving there with my wife and daughter, he told me that the color is not available. He didn’t even call me beforehand, just wanted to trick me to go into their shop and then buy whatever was left there. And he also did a hard pull on my credit. I’d rather pay more at other deanships than giving the money to them.

I bought my car from them. I came here after a disastrous experience at RWC Honda (or Honda of RWC). I came ready for a fight and it turns out that I didn’t need one– AT ALL.
I got the car I wanted (ordered, no problem) and quickly. Price was BELOW what I expected to be able to negotiate.
There are many things I don’t like about my new car but those gripes are with Honda, not Anderson Honda.

My husband and I recently purchased a CR-​V from Anderson Honda. We got Internet price quotes from several dealers, and Anderson was the lowest for the vehicle we wanted.
Our salesperson, Juan, was easy to work with and generally helpful. No additional haggling was necessary after receiving the Internet price quote, and we felt we were getting a fair price for both the new car and our trade-​in. However, the reason this was not a five-​star experience for us is the fact that during the sales process, he did not mention an optional «accessory» that was pushed on us at the last minute by the finance representative. Apparently, Anderson Honda adds an extra «security feature» to the factory alarm system on the CR-​V. The finance rep told us this was a must-​have for anyone living and parking in an urban area, as the CR-​V is «the most stolen SUV» and had «been stolen right off our lot before we started adding this feature.» The finance rep described this as a feature that would «lock down the car» if someone tried to break in and hotwire it. It also adds an extra $ 2k to the purchase price, which basically negated the discount that got us in the door.
We had told Juan that we live in SF and park on the street, and he did not mention this «security feature» at any point in the sales process. It felt like a bit of a scam to have it presented to us a) right before signing the final paperwork, and b) in a way that described it as a «must have.» After agreeing to add the feature to our vehicle, we learned more about it via some paperwork we were provided, and it turns out the «lock down» feature described by the finance rep isn’t even part of what we received. In actuality, it appears to simply make the factory alarm system more sensitive to impacts that could signal a break-​in.
This experience left a really bad taste in our mouths after what had largely been a pleasant sales experience. I would strongly advise Anderson Honda to present details of this feature up front in the sales process so customers make an informed decision.

I own 2 Honda CRV’s. I recently brought the 2014 one there for a minor maintenance. I mentioned to the service representative that I would be happy if they could, besides the «A» service, check on the battery as the car is not starting quickly like it supposed to.
I picked the car up about 1.5 to 2 hours later, which already occurred to me to be too quick. However, the whole spreadsheet has been marked with everything ok and liquids would have been topped off and battery would be fine. Wonderful. :)
Another 24 hours passed by and I drove on the freeway and wanted to clean my windshield. What a surprise — it is empty. Jackpot. I already asked myself at that time what the technician marked as checked and ok what he has not checked at all.
Another few days later the car has been parked over Thanksgiving, I wanted to start the engine but the battery has been totally dead. Only a few lights were blinking. I checked the battery and my charged showed me pretty much 0% Voltage.
What I figured as well was, that none of the lids neither on the battery nor on brake liquids, coolant etc have been touched. There has been the settled dirt of at least a year.
What it comes down to is that they made me pay for a service, which obviously has never been performed correctly. They marked check ups, which never were done either and they told me they checked something (battery) that I as a client addressed, which have never been even touched.
To me, I feel betrayed and I asked myself how many services I paid for in the last 2 years for both cars that have never been performed correctly. Did they really change the filters or just mark it? Did they really change the transmission oil? It is really a shame and I will never go there again but I will invest my valuable free time to write that review and I will contact Honda itself to inform them as we all pay more money to get a Honda certified service. At the end, we get no service. That’s at least my experience. It’s a pity. Happy Holidays!

Leonardo was super helpful and patient going over all the different options and colors available to meet my needs. Ended up buying a 2016 Accord EX-​L with Sensing!
Sanjay from financing was super helpful too.
I’d recommend this dealership to anyone in the Bay area looking for a Honda at the best price with a great experience.

I’m not even going to bother to put a star. I came in here with my brother ready to purchase a new car, Les Leonardo (honda sales rep) tell you what he was the rudest, most unaccommodating and insensitive. I would never go back to this dealership, in other words when you shop for a car make sure to have someone understand your financial dealing and someone whose is willing to be patient and help you sort out your need for a car. Worst day ever !!!
I got the best deal at auto mall honda, the sales rep Sammy is ready, patient and very helpful
(only putting a star because it won’t let me post it)

I wanted to buy a Honda CRV touring. Having fixed the car, Anderson gave us a good deal on the very first quote. The pricing was transparent with all the details shared. Reena was our sales person. She was concise, gave accurate information and hence gained our trust. She helped us find an insurance agent on a Saturday and we were able to drive the car on the same day. She even helped in driving the car down to my apartment.
The finance person although seemed a little pushy about selling add-​ons.

I’ve been servicing my car here for 5 years, and the Anderson guys have given me overall great service. I do think the prices are fair compared to other Honda dealerships in the area. They’ve been very frank with any encountered problems from service and the likelihood of needing to get those repairs immediately — other dealerships are way more cutthroat and will try to replace your windshield wipers after finding a speck.
There is also a courtesy shuttle that can take you one way from the dealership to wherever you need to go, but it only comes at certain intervals and you probably have to Über back to pick up your car from work, school, etc.
I do think my one grievous visit was requesting full synthetic oil, and while I paid for service and found out I got conventional oil. I got a call an hour later with the mistake, but coming back and getting it changed for free was one inconvenience out of dozen visits. I’m a fan of those odds, and will continue to frequent Anderson Honda.

I bought a brand new Civic from Anderson Honda. Start to finish, I had a great experience. Choy Saechao was straight forward and extremely easy to work with. He gave us a great deal right off the bat (no other Honda dealership in the area came close), and gave us enough time and space to make our decision.
Overall, I’m extremely pleased with Chao (and Anderson Honda!), and whole-​heartedly recommend the dealership to anyone looking to buy a Honda in the Bay Area.

I’m so thoroughly impressed with the level of service I received today at Anderson Honda!
I came in expecting to spend $ 3,000. I thought I needed a new clutch and my AC compressor replaced. I’ve had my car for 7 years and aside from the regular oil changes, I’ve never had any major work.
Upon arrival, Eric Lee helped me. He asked a mechanic take me for a test drive to test my clutch. Turns out even after 166K miles, my clutch was still working well! They recommended that I don’t pay for a new clutch just yet.
I also asked them to look at my AC since it intermittently turns on/​off while running. My husband thought the compressor needed to be replaced. The mechanic insisted that I just replace my AC relay for $ 180 first rather than $ 1,500 for a new compressor. He said if replacing the AC relay doesn’t fix the issue, I can go back later.
I’m so glad they were on my side and not trying to rip me off!
In addition, Eric offered me a courtesy ride to work but I ended up going back on my own. He emailed and called me when my car was ready and was very friendly and responsive to my needs.
I will never go to another Honda for car service for as long as my Honda is alive. BEST SERVICE EVER!