Bang & Olufsen

Wow… I had no idea that this store existed. The salesman was fantastic. Umm 22k for home speakers and 29k for a 85′ TV. I had sticker shock but once he let us experience the home theatre setup, I totally understood the price. Their audio equipment is well designed and had impeccable quality. The Danish know what they are doing with audio.

Terrible service. I had them fix two speakers, and the experience was truly awful. In both instances there were big delays, and it took me six months to get the first speaker back. They apparently had the second speaker available in storage for a month, ready to pickup, without calling me. On top of that, prices were purely astronomical… for the price of getting a speaker fixed at Bang and Olufsen, I could easily have bought a very nice pair of speakers somewhere else. Please do yourself a favor and avoid these guys. Poor service and big price tags, without mentioning the arrogance of their people.

As far as products go, I very much enjoy the sound quality. I can truly care less about the looks as, I don’t care about that as much. I’m an audio guy 1^st and sound quality is what I’m looking for.
As for products and services and price.
As with ANY store, it will depend on the employee that you get to help you. My experience is as follows.
5 stars — Service from Luis
I have shopped with Luis who is charming and knowledgable and polite. I understand that not all employees and/​or managers can be this. But Luis, you the man.
3.5 stars — read on and remember, 3.5 because bluetooth and wifi are NOT a reliable source to get continous playback. If your not wiring your system, you’re asking for problems. Also, we live in the digital age. Not all luxury products are going to perform as you would want it. Just because you purchased a Maserati doesn’t mean that a sour part was made during manufacturing and placed in the vehicle. No one will know until said item is purchased and used. Sometimes in life, no matter how much money you have, you will sometime or another, will buy something that will break at no fault of yours, or theirs.
To take it out on the people that you purchased it from is a sign of YOUR ignorance.
You can place your opinon on the amount of stars for this one.
Price. Yeah, it’s friggin expensive. If you can’t afford, stop whinning and save your money. If you cannot afford it, shut up and buy Sony, they’re right next door.
p.s.
love my headphones, thanks Luis!

5 stars for esthetics of speakers and concepts.
3 stars for size and organization of office… the actual store doesn’t match the sleek persona of B&O marketing. Stuff everywhere… Messy little store. No Feng Sui.
4 star for television and equipment. There were so many equipment on, had a lot if interference with quality of sound.
2 star for price… Too overpriced. C’mon…it was good, but I wasn’t blown away for the price.

While I cannot make an accurate judgment of their products, I can say the service at this store was phenomenal. I was browsing around one day hoping to replace my blown out Cambridge Soundworks (big surprise there… tip: to your research) computer system, and I happened to wander into this store. I inquired about the products and the two salesmen working were very happy to answer my questions and throw in a little product education as well. Needless to say, they ended up informing me about different products outside my brand that might’ve been more suitable for my needs (that’s rare…) Before I left, the manager asked if I had time to check out their cream of the crop systems… and I did. Walked into a back room with $ 30,000 worth of home-​audio goodness and listened to Journey. Even though I walked out empty handed, I felt like my trip was well-​worth it.

This is what I get for just casually stopping by can checking out their products. I walked in Bang & Olufsen while my mom was at the market next door to check out their headphones. Amazing sound! Omg. They make the Bose headphones sound like crap. I continue to browse to see what other products they have and the store manager Michael turns on the BeoSound 8. I wasn’t even really paying attention to that system he just turned on but the sound that came out of that thing blew me away! Crisp clean undistorted sound, it was truly amazing. Michael was very patient, knowledgeable and explained the product depth. I couldn’t decide on two products they had because they both sounded amazing. I ended up buying the Beosound and the service from Michael was excellent with no pressure. If you want high end sound quality you must checkout this store. Make sure you bring lots of cash and your unborn because the stuff is nowhere cheap, but worth every penny for quality.

Bad Peops.

Overpriced garbage. Only one step above Bose and that isn’t saying much. Their stuff looks real nice but isn’t very musically accurate.