Christine E Hansen, DDS

For the first time in my life, I am having progressively better news each time I go to the dentist, and I credit the team and culture at this dental office for bringing me to this point. LOVE, LOVE, LOVE the experience, love the focus on comfort and client care. Every aspect covered — for example, blankets, massaging chairs, iPods to listen to while more major work is done, crowns built onsite at the first appointment — I could go on all day! They saw that my daughter’s wisdom teeth were about to ruin all of her molars at a very young age, so we had them removed early, it saved us incredible hardship. They care intensely about everyone who comes through, and it shows.

Absolutely wonderful dentistry team. Love them. All the reviews about how great they are — are spot on. Who’s my dentist there? It does not matter who you choose, they are fantastic.

I am the biggest crybaby on the planet when it come to the dentist (needles) and they tolerated my whimpering. I am extremely difficult and high maintenance and everyone in the office made me feel at ease. Professionally run, super clean and inviting. I am so thankful a co-​worker recommended Dr. Hansen. I still am waiting for dentistry without needles, but for now, I hope they will accept me back!

Took my son here for his first ever dental cleaning. He wanted to return because he had such a great experience.
Thanks dr Hansen!

Christine E. Hansen has the finest equipment and state of the art updates whenever it is possible.
I know a lot about dental practices, and this one is the very best. I have been going here for 7 years.
Another way I know this is a good practice, the staff stays, most everyone has been there for the seven years I have been going here. That says a lot about the integrity of the doctors. I like that!

Everybody was kind, helpful and professional.
They always explained what they’re going to do, and reassured me that if at any point I feel uncomfortable they will stop.
If there were 6 stars, I’d rate them 6.

Easily the best dentist I’ve ever been to. The staff are friendly, organised, and very helpful. The dentist is very thorough and does a great job. I just moved to the Bay Area and found this dentist through a coworker. I recommend it to all.

I cannot recommend Dr. Hansen and associates enough. Because I moved a few times, I didn’t have a regular dentist for about 5 years. They took me in and did a thorough evaluation, cleaning, and gave me great advice. As a physician myself, I appreciate the time my dentist and the hygienists take to explain what they think is going on (I have gum issues!) and how we might improve it.
On top of outstanding care, it’s a lovely office with really truly nice people. Recently I had some tooth pain, and they got me into the office within a day, diagnosed my problem and set me up with another cleaning all within 45 min. I got a follow up call 2 days later from my dentist to make sure everything was working out. At every visit, they have a printout of how much everything will cost at the next appt and what my insurance will pay before I walk out the door. In case it couldn’t get any better, they watch patients’ kids for them during appointments (!).
I’ve never really felt compelled to Unilocal anything in my life, but I’m starting today. It’s the least I can do for Dr. Hansen, Dr. Jarasch, and everybody at the office for the care they’ve given me.

A great experience from start to finish. Painless, fast, all while listening to Sarah Vaughn and Miles Davis. It was so efficient and painless I had to be reassured by Dr. Jurash the procedure was over. The entire staff did everything they could to make my visit pleasant. I highly recommend Drs. Jurash and Hansen…

My visits at the office of Dr. Hansen are always professional and efficient. Today was no different. The staff is courteous, and I am taken into the operatory on time. The office is an excellent match for those with busy schedules, as the dentists and staff respect your time.

This office is great. I keep recommending my friends and coworkers to Dr. Hansen & Associates because they’re JUST THAT GOOD. My first exam was so comprehensive and thorough that I felt confident my teeth/​mouth was finally getting the attention it needed. Since then, I’ve been back many times for my Invisalign treatment and every single time I get great care.
Visiting always adds some positive to my day. Who has ever said that about a dental practice?! It’s true, though. I am greeted kindly every time I arrive and I always have a warm conversation with at least one of the ladies there. You can find good dentists at many places, I’m sure, but the way Hansen & Associates treat their patients is absolutely unique.

I’ve been coming to this office for almost three years now — seeing Dr. Hagan — can’t say enough great things about her and this dental office as a whole.
The initial visit is easily the most comprehensive dental exam I’ve ever had. She evaluated and analyzed parts of my mouth that I’m pretty sure my last dentist missed or ignored. For example, I had wondered why I had headaches and jaw pain — I now get to wear a nightguard (like an athletic teeth protector) at night! Hooray! Skeptical at first, but it totally fixed the pain and morning headaches.
I generally regard dental chairs as pretty much boards with upholstery — these ones have massager things, blankets, and neck pillows to use during for the procedure to distract you — for those of you who like comfort. I do.
The dental work itself, you know, the reason you’re going, is top notch. I’ve never cracked anything, needed an adjustment etc. Plus they make the crowns on site with some fancy machine, which saves an extra visit. I’ve had one of these crowns for two years and it’s performed admirably. They even offer payment plans for more complicated procedures (which I thankfully haven’t needed). I rarely wait more than 5 minutes for my scheduled appointments (wish my doctor and/​or the DMV would promise this)
Let’s be honest, no one really enjoys getting their teeth drilled, but if you have to do it, I recommend this place.

I have brought my children to this office for years and had high praise for the work done. However, and this is really on me in a way, my changed dental insurance wasn’t going to come anywhere close to covering a bunch of fillings for my youngest.
There was no mention of this kind of shocking amount– 1800 $- which I’m now admittedly foolishly out of pocket for. On top of that, I’ve had ridiculous amounts of trouble getting my records updated there about where I live, what my phone number is. Very poorly and unprofessionally done.
Like I said, good dentistry, but after this fiasco, I’ll be finding an in-​network dentist now.
Caveat Emptor.

Great family run dentist office in the Palo Alto with amazing service. It’s super easy to get to since it’s right in the middle of downtown Palo Alto and the team is extremely friendly.

WATCH OUT!!! SHE DRILLED AWAY MY TOOTH WITHOUT EVEN ASKING. She told me after the procedure that I needed the tooth extracted and an implant. I was there for a crown! She did not even ask me if I would mind if she drilled away my entire tooth. She told me after she did it and said oh well, bad news, I needed to drill away the whole tooth. There is nothing left, you will need an implant.
I suspected after the first visit that there was something wrong with this office because they were crazy about billing. My visa had expired and I told them the new one was on the way and I would get it to them in a couple of days.
They called once an hour freaking out about a late payment of two days! They left stressed out messages of grave concern about payment. Their patients obivoulsy don’t pay and now I know why. Or they are going bankrupt or somethng strange. It was the oddest bill collection ever.
They also told me I needed a crown on another tooth — I got a second opinion. The tooth was completely fine, no crown needed. They create work just to bill more fees.
Steer clear before you get all kinds of crowns and implants you might not need!
I never even post these reviews but would hate to have it happen to someone else.

I have had the most positive experience here and would absolutely recommend this dental office to anyone and everyone.
Dr. Hagan and her team are so incredibly kind, caring and talented. I needed a ton of work because I had an allergy to my metal fillings. She completely fixed my teeth and now I feel a million times better. The staff made every effort to ensure I was comfortable– from discussing the procedures and chatting to calm my nerves to giving me a pillow, music and a fluffy blanket. Dr. Hagan always made sure that I was never in any kind of pain during the fillings and followed up the next day to see how I was feeling. She is also one of the nicest people I have ever met! The reception staff is incredibly helpful with scheduling and payment plans and the office is really pleasant.
Overall, I would totally recommend this dentist office– everyone is kind, helpful, non-​judgemental and actually cares about their patients!

Who Unilocal their dentist? either a very happy or very unhappy customer. Yes I am very happy with Dr Hansen and team.
Over the years I have moved many times and finding a dentist in my new city has always been a pain. About 5 years ago I moved to Palo Alto and started going to Dr Hansen… And now I live in Walnut Creek and still make my way across the bay to palo alto to get my dental work done here. Never wait more than a few minutes to be seen, my hygienist is the best and pays close attention to the things that I hate and makes them painless (thank you Erica), and Dr Hansen is great.

I echo the good reviews of this practice. I chipped a tooth and, even though they didn’t know me from Adam (or should I say Eve), they were able to make an appointment for me the same day. Everyone in the office is super friendly and informative, and it really does look a bit spa-​like, including the bathroom, LOL.
I was seen by Dr. Hagan and the assistant, Zulma. They really seemed to have state-​of-​the-​art technical and medical knowledge about not just teeth but how they fit into your health as a whole. I even learned some new things. Dr. Hagan is very detail oriented, not like many dentists who are OK but kind of «phone it in.» And, she’s very friendly and sweet.
I was also impressed by how they work with you on the financials. Even though they’re not in my insurance network they are trying to figure out a way for my insurance to pay for some of my treatment, and they offer a «new patient special» that sounded very reasonable in which I can come back to get a cleaning, Xrays, a desperately needed whitening, and overview with the dentist.
I forgot to add that they have a very thorough intake system where you sit in front of a computer and answer a battery of questions not just about your teeth and dental history but overall health and even whether you suffer from dentist-​phobia!
Finally, they happen to have a very convenient location. It’s walking distance from my apartment, and right off of University Avenue probably half a mile from the train station.

I am ambivalent about writing a bad review for any business that is genuinely trying to do a good job, and Dr. Hansen and her staff have much to recommend them.
I loved that they take customer service seriously, and that Lorena and other staff were so friendly and professional. And I was impressed that Dr. Hansen went above and beyond in many ways (e.g. rubbing my jaw when it went into spasm during a procedure that took much longer than expected). But some of the things that happened were so wrong that I feel compelled to write.
First, Dr. Hansen recommended purely preventive crowns on teeth with minor cracks, which she knew I would be paying large sums of money out of pocket to do. This would have been fine if I hadn’t been told later by two highly respected dentists that they don’t recommend interfering with a tooth in that situation. When I drew their attention to one of the teeth Dr. Hansen had recommended work on, they shocked me by saying the crack was absolutely fine. (And it remains fine, years later.)
The other issue is that the (apparently unnecessary) crown she did do was not fitted properly AND was so defective that it broke within weeks of being put on, and again over a year later.
This was a crown that was made on-​site with their then-​new crown-​making machine, and I was told by another dentist that he outsources his crowns because specialists know how to make them best. He said there is always a learning curve, and he is unwilling to use his patients as guinea pigs.
He also observed, graciously I thought, that sometimes dentists who invest huge sums in special machines SUBCONSCIOUSLY find reasons to use them, for instance by recommending crowns they might have otherwise said weren’t necessary.
Dr. Hansen does not seem like a bad person, so like my other dentist, I prefer to give her the benefit of the doubt.
However, since I already had pain in that area and was told only AFTER I had gotten the crown and was experiencing increased sensitivity that «all dental work carries the risk of irritating the root,» I wish she had been more conservative in her recommendation, and more forthcoming about the risks.
The other issue I had is that while working on a filling at the front of my mouth, Dr. Hansen commented to her assistant, «I don’t like the shape of this tooth.» Then WITHOUT ASKING ME, or telling me what she was doing, proceeded to do a cosmetic fill on a (healthy) divot right next to my front tooth.
Now, that divot was exactly like the one on my aunt’s tooth, and I liked that it was a family trait. Also, in this age of tooth bleaching, you just do not put «tooth-​colored» material in the front of someone’s smile without first asking them if they plan to go lighter at some point. NEVER MIND THAT YOU DO NOT COSMETICALLY CHANGE PEOPLE’S TEETH WITHOUT ASKING THEM FIRST!
I think she probably did it as a way to make up for the bad crown, but that doesn’t change the fact that I did not get a chance to approve it first.
I recently learned that I have trigeminal neuralgia (nerve pain that mimics dental issues, resulting in heightened sensitivity and unnecessary procedures), and I can imagine that my atypical issues probably made me an unusually challenging (though friendly!) patient. But I also wonder if despite my positive take on the office, and my willingness to come back and work things out (everybody makes mistakes, after all), Dr. Hansen just wasn’t comfortable facing the fact that she’d messed up.
Whatever the reason, when I called much later to take them up on their offer to replace the defective crown with a new one (rather than the patched one that still allowed chunks of food to collect next to the tooth, and which had just broken again), I was utterly shocked by the hostile, blaming reaction I received from the once-​friendly staff.
Even though Dr. Jurash (who is wonderful) had told me that it was better to wait to do any additional work on the tooth until the nerve had settled down (which took FOREVER: months and months of pain), and it should have been clearly in my record that the crown had broken almost immediately when it was first placed, I was told that work is only guaranteed for a certain length of time, and furthermore, since their records SHOWED that I supposedly refused to wear a bite guard for my clenching, the new break was my own fault anyway.
WHAT???
To their credit, they did end up issuing a refund, which enabled me to go to my old dentist who installed a great crown that’s been spontaneously complimented by other dentists.
But it was an unnecessarily ugly end to an already tricky situation.
I think Dr. Hansen is a good dentist who had a hard time owning up to some mistakes, and I’m sure most of her patients have had genuinely great experiences. Ironically, I hope this review encourages her to be MORE accepting of her mistakes (everybody makes them), so she will handle them better next time.

The staff here was just amazing. Dr. Annie Hagan was the main doctor to take care of me and she was so nice, professional and informative. She made sure I was comfortable every step of the way. She helped me understand everything that was going on while she fixed a chipped tooth and a couple of other procedures.
The rest of the staff that worked on my teeth was extremely wonderful too. Zulma, Pearl and Courtney were delightful and fun to talk to the entire time I was there.
I left the place with my teeth feeling AMAZING!!! I definitely recommend this office, especially Dr. Hagan, to anyone in the area looking for a new dentist.