CVS Pharmacy

Somehow I always manage to find a reason to go to this pharmacy when I’m on University ave. This pharmacy has changed names several times but still remains THE pharmacy on this street. Since I was headed over to the creamery for a milkshake I thought I would make my life easier by getting some lactaid and knowing that this place was right down the road made my life a little better.
They have their own private parking lot in the back and their store opens in the front and back. They’re a little cramped and the employees don’t look too cheerful. They were never unhelpful or mean but man, put on a smile! They have most of what you’re looking for and of course have a pharmacy in the back which I don’t regularly use. Check out counter is actually in the back of the store facing away from the main street.

It’s a Pharmacy.
You need medication? Order and pick up or wait 15 minutes. Do you need a snack? Maybe some quick household items? They will have most items.
No tap to pay option only chip and swipe, register takes for ever; seems they need to push so many buttons for 1 transaction. No cigarettes.
Get a CVS card it makes everything easier. Plus the Extra Bucks are dope for everything I enjoy getting my coupons on the CVS APP.
The worse thing about this store?
CUSTOMERS. I swear as a Patron that people are so difficult in this town. Everyone wants to be «SPECIAL» but they are not.

This is definitely the worst pharmacy I’ve ever gone to in my life.
1. Line is always out of control
2. They tell me everyday they will have ordered my prescription and that will arrive the next day. Each day i come back and check, and they say the order hasn’t arrived and they need to re order again. Are you kidding me?
3. I asked the pharmacist if they can email me the exact name of my prescription while they have it on hold, and they literally told me that their systems cannot support e-​mail. No wonder they can never find my order.
4. I am on hold right now. It’s been half an hour.

I love CVS, & everyone is always friendly and provides great customer service. BUT every time I come to the pharmacy to refill a prescription, this «Anthony» guy happens to be the one at the register all the time. Let me tell you, he is the most rude pharmacy tech out there. This one star isn’t for the overall store, just for the pharmacy part.

They didn’t have what I was looking for unfortunately, but I love the location of this CVS. It’s conveniently located in a fast-​paced area where a lot of people get something to eat, relax, and have meetings.
What I thought was interesting in this CVS was that the customer service here was above average. I walked in and perceived this customer being rude to an employee but she toughened it up and still kept assisting her. At the end, the customer was very appreciative of her.

Pharmacy closing hour of 9pm hit while we were in line with another two people. we were advised the ‘pharmacy is now closed’. EVEN THOUGH WE WERE IN LINE ALREADY! My daughter needed meds and lives in SF (didn’t transfer her prescription up there yet). Need to have a better process.

Came to take passport photo… The background of photo, which should be white, looks like grey mixed with green… My 26 bucks became totally useless…

Does a it accept Apple Pay.
There are often long lines and the selection is often less than the Walgreens just a couple of stores next to it.
The endless printed receipt is annoying and almost always worthless. In addition to not taking Apple Pay their loyalty card isn’t Passbook compatible, so it’s annoying to dig out the card. I know I could give them my phone number. But I didn’t register using my real number (for obvious reasons).
Bottom line, go to the Walgreen’s on the corner.

Cashier asks if I wanted to buy a bag and proceeds to place it on the counter for me to bag my own items… great service

Today I had to buy a few kitchen items for the place I work at.
Walgreen’s is super convenient for me to get to, just takes me a minute to get there. CVS is a little further, but I went there today because I want to support them after they made the brave move to eliminate cigarettes from their stores. This was very admirable, knowing that cigarettes accounted for over $ 2 billion in their annual revenue.
It does seem weird that ANY pharmacy, which is supposed to be helping you improve your health, would sell cigarettes! I hope more drugstores will continue to follow suit.
I smoked on and off for several years in my 20’s and had tried many times to quit but it was hard. Nicotine is SO addictive! I finally did quit over 10 years ago, but I know it’s hard for a lot of people. Nicotine addiction can take hold of people like the jaws of death. So anything drugstores can do to keep more kids from taking up this nasty habit is very cool in my book.
Just a note here… this CVS does need to get a little more organized in their «discount» section. They had a whole bunch of stuff labeled 90% off, but as it turns out it was just for certain shelves, and according to the clerk, the signs were placed in the wrong location. I found this to be super annoying and wish the manager of this place would pay more attention to how it looks to the customers. NOT clear.
But overall I still love CVS for the cigarette ban and will continue to try to shop here, instead of Walgreens, until Walgreen’s wises up and bans cigarettes too. Thanks CVS for paving the way. Smart move!

My go to CVS store. I buy a lot of my make up and beauty products here, so the extra bucks really add up in savings. The staff is always really friendly and I’ve never had any trouble returning it exchanging products.

Poor customer service, no one in store has any product knowledge, to top it off most of the people that work here are rude and impatient. This CVS has been around for years, they need to step it up !!!

No wonder why this CVS has bad reviews. i was here for consultation in the pharmacy department. This pharmacist had an attitude. he was looking somewhere and talking to me and didnt even have the courtesy to come to the window .Very rude.
Wonder if the management could teach these so called pharmacist some manners. and this guys name is ANTHONY… will never go to this store ever where they couldnt even give 1% customer service.

Standard CVS, lots of products, and great sales. Use coupons!

I work close by and find myself at this cvs a couple times a week. Alfredo at the front is very helpful and friendly. Thumbs up

For Palo Alto, the interior is dirty. The carpets are old and dingy. Angelica displayed very poor customer service and was very rigid in her customer service skills. Because of her rigidity, a formed and everyone was unhappy.

Incompetent pharmacy employees!
Dropped prescription for two eye drops, was told they should be ready in 20 mins, and that they will text me on my phone once they are ready (which is a service they advertise heavily).
40 minutes later still no text messages so i go back, pick up my prescription which has been waiting for me. I was by then in a rush for my next appmt.
When i got home later that day I found out they only filled one of two prescriptions! Well that sucks, given i live 30 mins away from the pharmacy, bit i need the drops so i head back first thing next day. The pharmacy guy checks his computer then declares they had to order it and it will not be ready until later that day, and that someone should have told me that (no body did). No apologies, no taking ownership of the issue (he was the one who took the prescription but pretended it was all someone else’s fault). I just canceled that prescription order since there was no way i’m going to rely on them for anything. Besides i was already half a day late on the drops thanks to them.

«the squeaky wheel gets the grease» place.
I occasionally stop by this place to buy daily products, such as shampoo.
Today for the first time I brought prescription from my oral surgeon after wisdom teeth removal. It was not good service. My prescription is really simple and no line at all there. I said I would wait for medicine and a pharmacist told me it would take 30 min. After 30 min, I went to a pickup booth and another pharmacist told me it would take another 30 min. I complained I had already waited 30 min, but she insisted it would take another 30 min. then I said ok. then, 5 min later, my name was announced and I got tablets.
I hate this American custom «the squeaky wheel gets the grease».

Probably the worst CVS customer service I’ve experienced and I’m visiting from NY. I overheard one woman ask about the restroom and the employee exasperatedly replied, «if the sign says the bathroom is out of order, it’s probably out of order.»
I was there to purchase three 12-​packs of diet coke for a party. When I asked if she could bag all three together the clerk says they don’t have large bags for the diet coke and didn’t want help me out, so I was SOL. I had to make two trips to get all of my purchases back home.
The rows are disorganized and not fully stocked and some of the snacks I purchased seemed older and stale.
If you have to purchase sundries, I would recommend the Walgreen’s a few blocks over.

Always slow and unreliable service. No idea why is should take so long to simply check people out. Finally after the line is six deep they call a manager to help. Visibly upset for the interruption.