Enterprise Rent-A-Car

Hertz recently opened a new location right next to Enterprise on San Antonio in Palo Alto. As a 30 year plus Hertz Gold customer I used this Hertz location on a recent visit — dirty car, broken Neverlost, unpleasant customer service.
Next visit to Palo Alto — Enterprise — very professional customer service, sparkling clean car, very impressed!
I think Hertz made a mistake by locating so close to Enterprise :)

Be careful renting from this office! Without fully explaining the full coverage insurance and the daily costs associated with it because the rep was in a hurry and late arriving to the office, I was charged $ 47.42 per day for the insurance and $ 50 per day for the dirty white mustang I had to run through the car wash. I called to dispute the charges and they said they would get back to me by the end of the week — so much for customer service with a prompt response. Slow service, poor customer service attitudes and lack of disclosure when signing a contract — find another rental car company to provide your temporary car.

Seriously what’s wrong with this company. I made a reservation and went there on time, they said no car today. And even they are ridiculously strict at using debit card. (I never had that problem to rent a car witt it!!!) They were being so rude, iresponsible. I am warning you. Don’t go there.

I’ve rented quite a few cars in my lifetime, and Morris Mathews take the First Place Ribbon for outstanding customer service, in my book! He greeted me with a genuine smile, strong handshake and good eye contact… hmmm-​quite impressive! He was courteous and informative as well as a gentleman.
I’m a fan of Enterprise, and Morris Mathews working there made it all the better! He’s going to graduate from college very soon-​so watch out world!
Thanks Morris Mathews for a job well done!

I rented an economy class vehicle for 7 days this month. First the positives: The online reservation was smooth. The pickup and drop didn’t take much time either. The car was in a reasonably good shape.
However, I was really disappointed with the service — not with the behavior of the staff but the carelessness of them. I rented for 7 days, asked them if I can extend for a couple of days and how much would the total come to. I had enterprise points and 7 day rent was coming to ~$ 100 while 9 days was coming to ~$ 129. I was fine with it and I signed the agreement. While I was about to drive off, I noticed that the prices on the agreement was far off ($ 250ish) from what was quoted. Even if they excluded enterprise points, it would have been close to $ 170. I ran back to the office to check and found that indeed there was an error.
First of all, agreement should clearly note how much I am paying in card and how much the points are paying. Second, had I not checked the agreement again, I would have been charged $ 250 or I don’t know because there is no piece of document to protect you and the rental agreement doesn’t even have the price details clearly. Third, QUOTING a WRONG PRICE is bad !! A customer trusts you! don’t break it. You need to be really careful here.
If you guys have a loyalty program and have customers who use the loyalty program, please update your software to print a clear rental agreement.
Other than this issue, the rest of the service was fine.

I liked this location more than the one in San Francisco I dealt with. They were all friendly, everything happened nice and fast… and they put me in a Fiat 500 which (don’t laugh) was nice and easy to park in San Francisco when I got home at night. A good option.

The assistant manager Nicole Milner is the best, not only did she make sure I got the vehicle I needed for my trip with ease, she also gave me some great suggestion on shopping areas and places to eat while on my trip. I have never had any issues with the workers at this enterprise, they are always helpful and accommodating.

I rented a car while they fixed mine up. they picked me up at the shop, drove me a few blocks to their place and within 10 minutes I had everything signed, a killer rate, and had chosen between the various options they had for the rate level.
When i picked my car up from the shop, i just dropped off the keys, and they took care of everything else.
I have always had great service from Enterprise at all their branches, but I do prefer this one overall…

Horrible thats all just horrible where are all unemployed people are. We need some more grateful employees. I thought recession would teach people a lesson. But not these guys.

Worst customer service I ever experienced.
First they will tell you that scratch is to little to report when you getting a car. But when you return it, they want to file a report.
Worst place

Current staff at this location are great! Service is always friendly and efficient. Deavan and Nicole have helped us out multiple times, including finding us a bigger car last-​minute when our bikes wouldn’t fit in what we had originally rented. Everything in the rental agreement is always explained clearly, and they seem to have the best rates in PA.

These guys are awesome. Smiles are genuine and service is great. Pickups and dropoffs help a lot too.

Needed to rent a car for a fe days while mine was in the shop, and had called around to a couple other places, which told me I’d have to go to the airport if I wanted something other than an SUV.
Called over to Enterprise at this location — they had a brand new economy vehicle in stock (exactly what I was looking for), along with a body shop discount. Deavan came around to pick me up from my house within minutes of my contacting them. Very friendly and helpful! We prepared a contract for two days’ rental, but I actually goofed and brought it back in a day late — no additional fees at all! Just another day’s rental price.
Everyone here was great. Rental process couldn’t have been easier. Only drawback is that this location operates on a 7:30−6pm schedule during weekdays, and has limited weekend hours. Still, if I ever need to rent a car in this area again, I know exactly where I“m going.

Miscommunication with the branch manager here. She told me that this branch does not have the weekend special because of the Easter weekend. Then she mentioned that other locations are also sold out which have special. So I asked her if special was even offered at this Palo Alto location, then she said yes. I don’t like it as I prefer a more clear explanation instead of saying that they don’t have the special due to Easter weekend. I wish her communication skill can improve in the future. She wasn’t patient when I tried to clear things out. And she acted much friendlier when we were not alone.

Very professional. Agents were courteous and car rental process went smoothly. Highly recommended.

I rented a VW Jetta for a month. I had some minor issues with the car.
The team which included Deavan, Nicole and Sandra took care of it without any problems.
Ask for them next time you rent. They are amazing.

I have rented at Enterprise before and everything has gone well, but the customer service at this location is horrible. They do not give you full information about limited mileage and you end up paying more than you were expecting. Tend to try to push you to buy the gas from them even though you have decided not to do so.
Usually, once you return the car they ask you for feedback which they don’t really care. This woman that was helping me, decided to pick up the phone while I was talking. Very disrespectful! Never coming to this location again.

This is my third weekend (almost) in a row renting from this office: everyone is so nice: Tiffany, Nicole, Deavan, Nathan, Juan! They even have sweets sometimes. The cars are always clean and they’re pretty fair with gas, they even gave me a card with some credit for next rental because I turned it in with a couple of more gallons.

I enjoy renting from enterprise because of the staff members professionalism and courteousness. Oustanding. Thank you…

Everything was great until it came time for the shuttle. Seems like the car rental business should be able to predict all the next steps and provide the ultimate of just in time service. Why should it take 15 — 30 min to get my car from the back lot or 30 min to get me to my return location.