Express

I love their clothes and their sales, but I’m not a fan of their customer service. I find most of their sales associates to be snobby, dismissive, and careless. For example, today I bought two pairs of leggings that were supposed to be 50% off the clearance price, but they were rung up incorrectly by the sales associate at the register. When I told her that, she was pretty dismissive about her mistake and refused to correct it. Since they hadn’t overcharged me by much, I let it go but I am sick of the poor attitudes of the majority of their staff. Some of their staff are nice, but most of them spend more time gossiping loudly amongst themselves rather than helping customers willingly with a smile on their faces. The store is small and selection is limited if you’re not a size 2.

Recently needed a dress for an event and checked it out. What a great experience! Nice attentive salespersons, cute, trendy, reasonably-​priced clothing. Shoes were gorgeous, but they didn’t carry anything in my size (which is 7.5, a pretty normal size). Will definitely visit again.

I am a huge fan of Express! Express’ stuff is more comfortable, affordable and trendy than others. Things might seem a little pricey if you don’t use coupons. Most of the time with coupons, items will be about 50– 60% off original price. If you want to dress professionally and would like to find some nice and comfortable pants, this is the place. The cutting of the dresses, shirts and pants will make you look slimmer. Whenever I come to Palo Alto Sanford Mall, I will visit Express. Always very good customer service!

Very friendly at the Palo Alto store at Stanford. Always wanting to help you and they are trained well. They always have something like buy 2 get 1 half off or a better deal. Love the fashion look and the military style blouses. All the managers are nice too.

Affordable, fashionable pieces for the office, weekends, and everything in between. I prefer this location to the Westfield Valley Fair one, as it has less traffic, slightly more inventory, and more approachable staff.
Many clothing stores for women in their 20s contain a mix of trends that would suit teenagers and young women alike. Nearly everything is cut down to there * and up to here*. And almost everything is fitted for shorter, smaller women. ex: At F21, what looks like a mini-​dress for a more petite lady would be a long tank top on me. ex: At Zara, if a dress fits my torso, it won’t fit over my hips.
Enter Express, which fits me, curves and height included. I’ll be honest. Express items aren’t always a perfect fit. I’ve had to hand-​sew an inch more on my split-​back tanks keep my bra from showing (longer torso, hello), and pass on a romper here and there to avoid a perpetual wedgie. But for the most part, the jeans, jackets, mini-​skirts, and dress shirts here fit like a dream. I’m glad Express has gone back to the quality I remember it had when I was in middle school. And I’m glad it’s gotten classier with the necklines and hemlines.
I’ve had good experiences with the sales associates here. They are generally helpful and friendly, and will give you an honest opinion if you ask it. They always let me use coupons and make multiple transactions. I have, however, on more than one occasion, witnessed other customers returning online orders in a cloud of frustration.
If you shop here regularly, consider signing up for the coupons they mail every few months and/​or the e-​mail list for sales. Don’t buy things full price. Everything eventually goes on sale. Use your coupons wisely. Hint: 2 $ 30 off $ 75 on two transactions will save you more than 1 $ 45 off $ 120 coupon.
Sorry gentlemen, there is no Express Men at Stanford Shopping Center.

Came to return some items I purchased online. They were unable to process men’s items and were decidedly unhelpful. I understand that it only sells women’s clothes but returns should not be limited. As a poor college student, I now have to figure out how to get to another Express store.

I refuse to shop at Valley Fair after visiting this location several times. Sales associates are always available to help you and manage to keep merchandise neat despite all the sales they have going on. One of my favorite stores at Stanford Mall.

As someone who used to be allergic to the 9 – 5, I never wanted to go shopping for professional attire before; I always thought I looked ridiculous, something pilgrim-​esque. I always thought I looked totally confused and out of place in workplace attire. Express completely shattered my illusions. Their clothes fit so nicely. Everything is stylish and dare I say… CUTE? I actually love shopping for interview and work related outfits. Who woulda known?
I love the ¾ sleeve fitted jackets. Layer that over a cute top and slacks (fitted, not loose or too high waisted!), and you’ll feel cute AND professional.

I have to preface that I’m a huge Express fan and most of the time their stores have good customer service.
I ordered 5 items during a recent online flash sale (one of those sales that only happens for a few hours at night and they have 40−50% off certain items). There were a few things that I had been eyeing, so I decided to purchase them given the great discounts.
Unfortunately two of the items didn’t work out, so I decided to return them to the Express store at the Stanford mall. I’m used to store employees asking why an item didn’t work out, but when I recently went there I received more flack than necessary. It started out with the standard «why didn’t the items work out?» which I responded by saying that I didn’t like them and they didn’t fit. The employee then went on to tell me that I should come into the store next time to try things on, before buying something online. — Sure, I guess I could. But not everyone has time to shop in store during sales and buying online is often a lot more convenient. As long as Express is getting my money, I don’t see why it matters if I buy online or in the store.
Anyway, after I made it clear that I wanted to return the items, the employee gave me a dirty look and walked away. She didn’t even offer to help me find something else in the store or even to an exchange for another item. I’m not quite sure what her intentions were, especially since she didn’t even try to help out her store with a potential sale.

I used to shop at this store a lot, mainly because the location was convenient, but overall, I prefer the store at Valley Fair for their much larger selection.
I had a particularly disappointing experience today when I called to see if they had a particular pair of pants that was out of stock at the VF location. I gave the exact SKU number, size, and color that I was looking for and was told that they did indeed have the pair, and they would put it on hold for me. So I went out of my way to swing by this store to pick up the pants. When I got there, the pant on hold was not the one I had specified! The SKU number was not the same as the one I had given on the phone– I couldn’t have been more specific about the item I was looking for. One of the sales associates apologized, but it doesn’t make up for the fact that I went out of my way only to find out that the item I had called about wasn’t there.

The first time I visited Stanford mall in Palo Alto, the first thought came to mind: ‘do they have Express here?’ Sure enough, w/​a help from a resident friend, we went into the store and I fell in love.
A few years later, and one drastic move to Redwood City, I have visited this store several times. The customer service here is excellent. Their friendly, and approachable and knows exactly when to ask if we need help with anything and when to leave us alone. Their very accessible and that’s my favorite part. A beautiful lady –which I never caught the name of, but I remember by her big curly hair– she was always smiling and very sweet. She helped me a lot and I have to say, I returned to that store simply to get some positive vibe from her. Eventually, she stopped working there and was able to get along with the other staff member. Some actually remember my face –that cute little Asian girl, don’t know her name either.
The last time I shopped there I had a young gentlemen helping me out –don’t know his name either –man, I’m horrible with names. He was surprisingly nice. To make the long story short, their all very nice.
The store is very neat and organized. The staff very professional and friendly. Their selections of jeans is outstanding –or maybe I know when to come in when their have their shipments.
I haven’t been there in a long time due to my schedule, so I do a lot of online shopping now. But hopefully I can come visit there soon and check out the friendly staff, and buy a few jeans =] (I love their jeans)
Bottomline: If you like Express (i only own Express jeans *proud*), by far I recommend you go to this Express store.

Horrible Express.
The selection is small, and they don’t allow you to purchase clothes in separate transactions to use multiple coupons. First they tell me it says on the coupon. I read the back, and it said on the coupon that the coupon cannot be combined with any other offers. That’s why I asked for separate transactions. If I asking to use multiple coupons on one transaction then yes, that «fine print» applies. Also not anywhere on the coupon it says I can’t do separate transactions. I told the sales people that, and then they tell me it’s store police. So, I asked for a copy of the store policy, and they said NO.
How can you justify something if you don’t have proof?
Go to Valley Fair, they let you do separate transactions to maximize your savings, and they have a better selection.

Express Bucks are a great gimmick to get people to come back once a month for a shopping spree. You buy some clothes and they give you a ~$ 25 off when you spend $ 50~ certificate. Easy to do when one shirt is $ 50, but my daughter and I managed to scrounge the sale racks and walk out with three shirts for $ 60 after the $ 25 off coupon! The sales staff was super helpful and friendly too.
Most of my summer dresses come from Express, but this particular store lost a star for not having one dress on the floor for sale. No worries. Hillsdale Mall more than made up for Stanford by having a sale rack packed with adorable goodies!
TIP: If you work up an appetite while you’re shopping, stop in at Ben Franks a few doors away for a yummy hot dog when you’re done.

Very friendly staff; even around closing time on a Saturday night. The music and fashionable staff make for a fun shopping experience.
Be sure to check the sale rack; I snagged a gorgeous $ 80 dress for $ 17! The pickings in sizes are decent as well in clearance.

I had been into an Express store maybe once or twice before this occasion, and I usually left before even trying things on. Today I went in here to get a black, collared shirt for work. I did not find what I was looking for BUT I did find a really cute, flattering dress that I fell in love with and a cute tank that makes me feel like Lauren Conrad. The ladies that worked there were super sweet and commented on my unusual piercings. I will definitely be shopping at other Express stores at the future.
My only issue, however, was that a lot of the black collared shirts I wanted to try on were only available in sizes small and extra small. I didn’t ask if they had more in the back though.

maybe because i don’t have time to check out the special «fashion studio» store in downtown sf, but i really like this location because they have a bigger stock of selection and sizes. maybe because the store’s layout is a lot more open and not as crowded.
i always come out to this location when there’s a big sale (yeah, like leaving daly city at 6:30 on black friday and hitting 280 south at 90 mph — that’s what i mean) or when i have a few coupons or velvet rope rewards to burn. the staff is always helpful at giving me the best deals with what i’m buying and which coupon to use. what i also like here is that the other customers aren’t as grabby as in stonestown. y’all know what i’m talking about!
all my pants for work are from express and they wash really well. every item i invest in here wears for a long time and i love wearing them.
just this last week i got a $ 80 fall sweater jacket for $ 50 (including tax) and i know i’ll wear it non-​stop this fall! =)

I love this store! My favorite sales rep, Michael– always helps me out when I go there, and let’s me know about upcoming sales.
I’ve never had a bad experience in this store — they are willing to help you out– without being overbearing.
I live for their slacks and blouses and there’s always fantastic promotions going on. I definitely recommend this location.

I will say this… there’s this one assistant at Express who’s just a flat out bitch. He’s moody to the point where I just want to slap him. If I knew his name, I’d put him on blast on Unilocal in a heartbeat. Now that’s out of my system, LOVE this store. Their end of season/​box sales are kind of vicious. Be prepared to move people out of your way if you want to find something because women tend to lack common courtesy when facing merchandise less than $ 15. Clearance sales are the best. I got a pair of wide-​leg editor pants marked down from $ 90 to $ 14. Total steal. Good place for trendy and basics and (most of the time) it won’t completely drain your bank account.

I love Express, and especially this location because it’s big and not overly crowded like the one at Valley Fair. The staff is really helpful too – last time I went in, the girl behind the counter helped me figure out which coupons I could use to get the best discount – thanks!
This place is great for work clothes and party clothes. I’m not a huge fan of the jeans, but I do have one pair from there. I LOVE their Editor pants, though – they fit amazingly. Their casual and dressy shirts are great as well. I really have no complaints, and could literally buy all the clothes I need in one stop at this store.
I also would definitely recommend, if you shop there a lot, opening a credit card with them. I get little coupons and deals sent to me all the time (I know they’re just doing it so I’ll keep buying, but it works!!). The card also only works at Express and Express Men, so you don’t have to worry about going crazy with it anywhere else.

I love the way their pants fit me (bonus-​they come in 3 lengths: regular, short and tall) and they have some cute club stuff and basic tanks, but othewisely, I’m not much of an Express shopper. The age range for fashion here is probably teens to early/​maybe mid twenties and since I’m no longer in that range, there are fewer clothing options for me, but their professional line and dresses and party tops still work. I’m not at Talbot’s yet, but Express isn’t the bastion of fashion that it was for me when I was in undergrad. That said, they do have some great sales, so totally check them out for that.