H&R Block

Terrible! Made an appointment to see their corporate tax specialist — they scheduled me with someone who was not qualified to do so, and then completely dropped the ball with rescheduling me although the receptionist said they could place me right away. I continued to call them with the hope that something would turn up, but it never did. Completely unhelpful.

I’m writing this review on behalf of Sharon Fazio, who works out of this H&R office. Sharon goes above and beyond and knows the ins and outs of ESPP, RSU and other stock-​related tax annoyances. Sharon is thorough, professional and extremely accurate.

I had a horrible experience with PAYAL DHOLAKIA. She was not very helpful in answering any of my questions and seemed to rush through my tax preparation. Also, when trying to receive back my return electronically, I found out a month later that she input my account information incorrectly, which is currently delaying my money getting to me. Beware of this lady.

As I’ve been doing for the last several years, I paid my annual visit to Sharon Fazio last weekend to do my taxes. Love this woman! She’s helped me with some complex issues over the years, even when I moved back to the UK for a couple of years. She’s fabulous and I wouldn’t think of going anywhere else, even though I live up in San Francisco.

I paid more than 200 USD to file my tax return which was prepared by Marian Taylor. After some weeks the IRS sent me a letter saying they had calculated a lower refund. I asked HR for explanations, they are supposed to guarantee the accuracy of the return, she replied that she didn’t agree with the IRS and that they were going to talk with them, I never got an answer after that.
The service is supposed to be accurate and they insist that they handle any issue with the IRS. The filing was resulted to be a very expensive calculation thrown by a software (I could have guessed with the same accuracy ~10%) and they didin’t help solving the problem with the IRS.

I can’t say enough good things about the phone conversations I’ve had with Sharon Fazio. Twice now, I’ve phoned to ask about my personal tax situation and offered to set up an appointment to pay for her time. Both times she has taken the time to talk everything through with me on the phone without charging anything at all.
I’ve been impressed by how sharp she is. She decodes my amateurish tax malapropisms and replies in clear, concise English. Sometimes you feel you can just tell by talking with someone that they are bright — this is certainly how I felt. She couldn’t have been more pleasant and generous. Thank you, Sharon!

Park Chamberlain is probably the most professional person I have ever worked with. He is knowledgeable, thorough, concise, and knows how to explain everything in terms that someone who knows NOTHING about accounting and taxes can understand. I feel 100% confident in the tax work that he does for my family. I highly recommend him for your personal or business needs.

This is an H & R Block Premium location and they have great tax expertise. I had a difficult tax situation and worked with Sharon Fazio who was fantastic. She understood all the details of tax law and the way the IRS works and was very supportive and helpful during a stressful time. She’s also very efficient and very friendly and thought up several innovative new approaches. She brought in Park Chamberlain to create an in-​house team to deal with certain issues and he was also excellent and supportive. She was very fair in setting the fees and really went the extra mile to do things right. And you also have the support and guarantees of the H & R Block organization. Highly recommended! You won’t be sorry.

Glen provides an excellent service and is quite pleasant to work with. Complicated tax filings are not so with Glen. He has it all under control. Plus he is quite familiar with Stanford’s billing and financial aid process — which can be a headache to maneuver.

Glen Hicks is awesome!!! I just opened a small new Medical office downtown, and needed some help. He really went the extra mile in helping me out. I would highly recommend going here, and asking for him.

Glen Hicks was very helpful and informative, plus he helped me get extra cash during the whole process.

³⁄₅ Update
Wahhhh…I have to pay this year, damn… but not as much as I imagined!
Park didn’t call me on Monday, so I called first thing Tuesday and he returned my call, he said it was ready except for a few questions that he had. So only took 3 days to prepare, he was pretty quick, thorough and business like. Arrived around 4pm, three in front of me, one picking up, the other dropping off, another just waiting his his appt., took around 15 minutes. Got the $ 25 discount, services cost $ 126 after the discount. All I have to do it pay my Fed and State taxes, the forms were sent in by Park/​HR Block, electronically.
Pet peeve, the receptionist kept getting my name wrong and I am a native English speaker… geez, what is up with that???
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Dropped off my tax info with Park Chamberlain on Thursday, around 4pm. He took my paperwork and he gave me his card. I was in and out in 10 minutes. He said he will call me on Monday and let me know a status and if he has any questions.
I have a $ 25 online coupon from their website.
Parking right in front of the shop. Place is the first office on the left when you enter the building. Open M-​F, 9−5pm.