Jamba Juice

Worst service ever. We were rushed. The woman taking our order typed in the order wrong then proceeded to blame us by stating that I needed to tell her that I didn’t want the vitamins that came with the smoothie first… which doesn’t make any sense at all. How will you know which smoothie I’m referring to if I don’t first give you the name of the smoothie?
The real problem is that she couldn’t believe I didn’t want the vitamins. I had to repeat myself three times finally explaining that it’s for my seven year old daughter who will not like the taste of the vitamins if they are put in and also that dose of vitamins is for an adult not a child’s body. Since she was impatient and couldn’t believe I did not want the vitamins… she had already ordered the smoothie with the vitamins. Once she realized what I was saying, she re ordered the smoothie but proceeded to let me know she had to throw out the other one!!!
All the workers looked equally miserable. HORRIBLE CUSTOMER SERVICE!!! I have been to Jamba Juice locations across the country and have always received excellent service. This franchise needs some major help!!! Will never return.

Not great customer service… Cashier wasn’t welcoming and was actually quite intimidating. Took a little while to make one drink even though we were the only customers in the store. Also bought a cold pressed juice that was $ 6… I wanted to ask for the price first because the display didn’t have one but the cashier just grabbed it from me and rang it up. Not very happy about that but I wanted to try it anyway. It was disgusting. Do NOT buy their bottled juices, it did not taste very good or fresh and it ended up EXPLODING on me and all over my clothes after I had left it out. That might have been my bad, but i definitely definitely regret buying it.

This store is amazing. Some improvements here and there over all amazing. The staff are young and alive. Always so up. I walk in almost every and get treated with high respect. Nothing more than a ⁴⁄₅ just if the store was maybe a little less loud with the music. But over all amazingly great.

small storefront, no seating inside plus poor customer service leaves me an unsatisfied customer.
i strolled in about 20 minutes after their official opening time and no one was to be found at the cashier desk. i said «hello, anyone there» a couple of times before someone came out. mind you, he did not greet me, nor did he apologize for the lack of response/​presence at the cashier.
i asked him whether he had any breakfast wraps, and he said that he’d check. after disappearing into the back, another employee came out and asked to take my order. i again asked whether they had any breakfast wraps, and then the first employee came out to tell me they had two types.
i chose the vegetarian wrap with spinach and cheese, paid for my order, and said that i’d be back in 2 minutes to pick it up. when i returned, it was just sitting on the counter, again, with no one at the cashier desk.
what the heck were these guys doing in the back? although i’m glad that i was able to get a breakfast wrap at 20 minutes after opening, it made me nervous that one of the guys had to actually check to see if they had any… that’d be pretty sad if they were out of wraps so early in the day!
anyhoo…i took my wrap, ate it outside, since there’s no seating inside, and enjoyed my hot mini-​breakfast.
one point for the warm delicious wrap, and one point for the employees getting the order right. unfortunately, i can’t award any additional points.

I usually don’t review chain locations but horrible service deserves some comment in the hopes of some improvement for the future. I don’t get how 5 people working behind the counter can still mean a line of people waiting to order for 15 minutes! The only positive thing was that after ordering my drink came in a couple minutes, but only makes it even more puzzling why it took so long to get the order in. Some serious efficiency training is needed here.

I got a mango– go-​go here and it was so good. Literal perfection. It was like the smoothie God herself blended it to creamy perfection. I was having a bad day, and the sweetest worker, Sinclair asked me if I was okay and made me feel better. We need more people like her in the workforce and the world. Im always deciding on whether to go to this Jamba Juice or the one in mountain view, but because of Sinclair and this Jamba Juice I will keep coming here :)

Yesterday I went into this location and it was a great experience! At least the three workers I could see were very
nice and fast… they even brought my drink to me while I waited outside.
My smoothie was good and it wasn’t busy at all! Two thumbs up!

This specific location is the worst Jamba Juice. To few people working, bad staff, got both my orders wrong when visiting, won’t come back to this one. Extremely long wait times. While waiting for 25 minutes for them to get my order right, I saw multiple people have incorrect orders complaining. Store smelt a bit of weed, which would explain the very long waits, slow and incorrect orders.

Extremely disappointed by the lack of professionalism and customer service. I raced to this location eager to buy a rare treat (a Jamba Juice) for a patient at Stanford Hospital to find a white sheet of paper taped to the door saying «Closing @ 6pm». I’d be real curious to see who was working that Friday night shift and made the unilateral decision to close down early. My first job was at Jamba Juice and before that I had no clue what «integrity» meant. Sad to see a situation where the inmates have taken over the asylum and have soiled the company’s reputation.

I love Jamba Juice but this location needs new management. The employees «children» look poorly dressed. One of the girls was wearing baggy sweat pants and a way oversized tee shirt tied with a hair tie in the back so it would expose her back. The rest of the employees tee shirts seemed faded and old. My drink tasted weird. It seemed to be lacking an ingredient. I asked them to fix it and the boy said «I didn’t make the drink» then proceeded to make a new drink that tasted just as the first one did.

This store is always closed after 6 while it should be open till 8, and having either maintenance problems or their manager is out or …

This review is for this specific location and meant for management to take into consideration. The kids behind the counter are more concerned with horse play and checking their cell phones than serving the customers. The drink I ordered was sitting in the blender for a good 2 mins before someone came from the back to mix it up again. The line was almost out the door and there were about three other people waiting for drinks. My drink was made poorly and had too many frozen chunks — ended up tossing it out.
I would hope Management reads this review — I have photos and videos to prove how the staff lack of customer service is.

No complaints so far. I’ve been here a few times and the workers are friendly and they always make my drink right. Plus is doesn’t hurt that they have a cute employee that tends to make my drinks ;)

Service is sloppy… While waiting in line for my order, they messed up on 5 orders. I waited 20 for the sweet n’ spicy chicken artisan!!! Workers would just go to the back and «hide». The had 4 workers and it took 20 mins!!! Long wait… messed up on orders… They need to be retrained or better manager on the weekends!

The tall guy (maybe the store supervisor?) is a total mess. There is always a spill or some kind of mess when he makes our drink. Someone please tell/​teach him to do his job properly.

Dropped by while shopping at Stanford. I got the KALE-​RIBBEAN BREEZE, which was delicious! I’m generally not a fan of most of Jamba Juice’s offerings because though advertised as healthy, the smoothies are just sugar and calories. And their healthy juices don’t taste very good.
But the Kale-​ribbean Breeze is pretty healthy AND tastes good! 320 calories for a 16oz (which is pretty filling) and has 10g of protein! It still has a lot of sugar, but the protein makes it a much better option than the normal smoothies in my opinion.
The cashier working when I visited was super friendly too :) I used my birthday coupon for a free smoothie and he wished me happy birthday when I ordered and then shouted out again when I was walking out the door.

I generally think all Jamba Juice locations are great, but this had to be the most slowest! The inside of this JJ is very small. It’s literally a grab and go kind of location. On a hot day, I understand it becoming busy — it’s normal. Who doesn’t love a refreshing JJ on hot day?
There was a lot of us packed inside yesterday, waiting for our drinks. Most employees seemed like they were in the back, nowhere to be seen, with only 1 girl scooping all the ingredients into the blenders! There was no one helping her, which maybe caused the delay in our drinks. The cashier stepped out in the back for a second too, but quickly came back as more customers came in.
I don’t understand why at least another person wasn’t helping out the girl putting the fruits and ice creams in the blenders? It probably would’ve sped up everything.

Wow, took 20min to get our drinks. The employees here have a poor attitude and are definitely in no hurry to get the drinks out and the lines moving. Would not come back to this location again.

Jamba Juice is always the best! The lines at Stanford were a bit long today due to the weather, but there was only one person at the register, and sometimes none! I usually get the pomegranate paradise. The smells in the store are amazing, and I love the taste. If you ever need a healthy, tasty, and cold refreshment, stop by at Jamba Juice!

I arrived 10 minutes before they closed to get a quick smoothie after work. They has already locked up and when the staff saw my at the door they made brief eye contact and then proceeded to ignore me.
What a waste of a trip. If you guys want to close your doors earlier, you should update your closing time.