Jiffy Lube

A good service experience overall. I particularly hated the upsell tactics at the cash counter. They are not the cheapest in the area.

Was told the wait for an oil change would be 35 mins to which I agreed, even though only two vehicles were in the bay. An hour and a half later my car was done (where is the «jiffy» in that?). On getting into my car, found there was oil on the door handle, all over the inside of the door, the steering wheel, key fob, gear shift lever and hand brake. Obviously turn-​over is high there as my partner has had no complaints, but I will not go there again.

Waited an hour and a half to get my oil changed after being the first person there at 8am. That and they snapped off a part of my side view mirror. Needless to say, I won’t be coming back here for any further service. Very dissatisfied.

I called to ask if they would let me get an oil change if I arrived before 7 when they close. I drove 20 min to get there and they acknowledged I made it and they told me no anyway. Not nice move dudes.

It is very hit and miss with this location. I’ve been here before and got great service. This time, however, it was all upsell and over charging. With a friendly smile and a free vacuum. I suppose it is the culture of maximizing profits, but come on.
The car takes synthetic oil, and they charge like $ 85 for that. Come on, I got a whole oil service at Skips, downtown Los Altos, for about half that. Who said Jiffy Lube was cheap.
Then the upsell. Air filter for the cabin is a common one. $ 40. Wiper blades. $ 60. What? Ok. Tire rotation. $ 25? I saw it on there too late – I don’t think they actually rotated them.
If you have plenty of money and mostly care about speed, free coffee and wifi, and a smile on their face while they stick it to you, then this place is fine. If you take offense at shameless overcharging, then find yourself a local mechanic/​small business, with a good Unilocal review.

WHOA. I came in for an oil change, and they completely exceeded my expectations. Not only were they fast but they also vacuumed my floors, cleaned my windows and gave me a discount.
I’ll def be coming back.

The «check wiper fluid» light on my dashboard came on. I stopped in to Jiffy Lube, thinking that I would do a whole oil change and that would include the wiper fluid. The Jiffy Lube staff member noted that it was early for an oil change, so he just checked and topped off the wiper fluid without charge. I am grateful, and I will continue to use this location for my quick oil changes!

Most pleasant experience I’ve had at any auto maintenance place. Raj and Tim were very helpful and making sure I got the best deal. They explained that I get free fluids top off and air pressure. Excellent service overall! Thank you!

Always been a pleasant experience. Speedy service and they have coffee! Kuerig machine is a plus, no old coffee.

Love love love Francisco, Sarah, and Raj’s attitude and friendliness they always are sure I know what’s going on with my car!!! will always go back to only here

Great experience with very reasonable wait time.
Service was great from beginning to end.
Doors were opened for us, we were offered coffee and there was plenty of seating.
My favorite part was that for the first time ever I wasn’t haggled to spend extra money on all the optional services. The price was very fair.
Tim was very professional, explained the services that were done on the car, mentioned that I should come in early for a free top-​off and was nice to work with. Actually, all the staff that day were friendly and professional. They even cleaned my drivers seat off for me… which had something spilled on it that I never had the chance to clean off.
Thank you gentlemen

Great customer service and there honest .
I have been going to this location for years.
Happy they always do a great Job.
Thank you Jiffy lube.

Really nice workers! When I got there they showed me inside and I was out in 15 mins they talked over all my options and even gave me 10 $ off on my oil change, I don’t know how there ratings could be so low maby the people with bad reviews just weren’t very nice themselfs

If your money, your time and vehicle have value– you should consider reading below;
This shop needs many areas of improvement and are losing customers due to employees actions under no supervision. First impression is absolutely negative, from aspect to structure of how business is conducted.
Let’s began with how I was pushed away to another shop after these employees damage my vehicle and did not accept fault.
Having to take time off, I decided to drive into this shop in a prestigious city of palo alto to drive out with great disappointed. As I drove in, I was greet by a mechanic with long hair and baggy black pants who asked me to wait inside the lobby for which I agreed to with the instructions to wait for a manager to proceed with my service. Further, after 15 minutes of waiting, I walked out to witness the following; vehicle hood opened, tired pressure checked, windshield wiper fluids filled and a person under my vehicle attempting to removed the oil bolt from oil pan. In addition, after this person failed to take the screw off– with a response to; I don’t have the man power «go back to the previous shop» drive to San Jose city Jiffy lube. I quickly realized I wasn’t dealing with trained mechanics nor did I benefit from what occurred in the 15 – 20 minutes I was there. It is very disappointing that these mechanics attempt to work on my vehicle without my authorization, no signed docs nor having an idea of what oil to refill my engine with. Due to this incident I drove to a regular oil changer who used a socket to remove the washed screw and confirmed damage caused– this oil changer shop charged me for a regular oil change and did not charge me for a oil bolt screw.
After bringing this item to Jiffy lube customer service attention, I was notified from a customer service staff to expect a call from the district manager. Not only did I not get a call from the district manager, I have not heard a response apart from the store manager notifying me that due to the oil not been drained, they are not responsible for damage as tire pressure and windshield wipers fliuds are complementary. I will assume a damage to your vehicle will be a guaranteed complementary damage.
I do plan to submit a lawsuit — for refusal of service and damage to personal property.

I am not quite sure why this place is rating are not up to standard… the place is fantastic. Everyone is extremely courteous and prompt. Great assortment of magazines and a Keurig machine. Kinda beats the 80’s and 90’s Local mechanic shop brew. [lots of cream lots of sugar]
They took their time in explaining the process and were extremely fair with their pricing. I was in and out within an hour for an oil change and tire rotation. I have a new car and don’t trust too many places. However, with this place I’ll be back. Especially considering the dealer is not in my vicinity and this place is around the corner.
Bring your car here, you will not be regretful.

Not too surprised at all the negative reviews! Took my car in to get a normal oil change because I knew I was due for one, despite my check oil light NOT being on. After said oil change, they hand me my keys and say «ohh your oil light turned on, after you drive it around for a couple miles it should turn off». I guess this next part is my fault because I believed them, and immediately drove back to University which is about a 2.5 hour drive. The light never turned off. I took it in a little while later to get another change at a different place and they said, in more mechanical terms, that the wire/​rod that attaches two parts together which determine your oil light going off is torn off. The mechanic told me that the part in which the two parts connect had been broken off and that if I wanted to fix it, I’d have to buy the part.
So the guys at this Jiffy Lube clearly knew they had broken something in my car but weren’t decent enough human beings to admit to it… knowing that I would have no claim or evidence to prove something like that. It still really bothers me actually that they didn’t take responsibility for it even though they haven’t caused any functionality damage. Would have no quarrels if they had admitted it and done something simple to remedy their wrongdoing. Definitely would NOT trust these guys with your vehicle, it would be worth driving an extra 2 – 3 miles in any other given direction than to use their service.

Horrible. I came in for an oil change and also asked if they could look at my AC, which was blowing hot air. They looked at it, said it needed to be recharged, and charged me $ 120 for the service. 2 weeks later, it was blowing hot air again. Turns out there is likely a leak that will likely require a more extensive repair at a real auto shop, and that the recharge was only a temporary fix. When I called Jiffy Lube about this, they said that they could not provide a refund or any further service to the car, as all they are equipped to do is AC recharges, and are not equipped to even do a real diagnosis of the problem to see whether the recharge would have been the best solution in the first place. So much for their satisfaction guarantee!
I feel that they should have told me from the beginning that they were not equipped to do a full diagnostic of my AC, and that the recharge they were providing might only be a temporary fix. They should have referred me to a real auto mechanic. Instead, they took advantage of my lack of knowledge about car issues in order to squeeze every penny from me they could. I called back repeatedly and asked to speak to a more senior manager. The person on the phone promised to have someone call me more than once, but never followed through. Very shady, horrible customer experience.

Had the oil changed on my Prius here yesterday, on my way home on Hwy 85 at Los Gatos, all of my engine lights came on. Pulled off to a nearby Spee Dee Lube, they found the entire bottom of my car covered in oil and still dripping, dropped the door in the skid pan and the drain plug fell on the floor, there was NO oil left in the engine.
The apologies from Jiffy Lube were of little help and NOT comforting. Now I am waiting for a refund check from them as the store didn’t have enough cash to refund. The store manager had no explanations and his concern was negligible. The district manager (by phone) offered me a free oil change on my next visit. They couldn’t pay me enough to take any of my vehicles back there, we are through with this store.
AVOID THIS JIFFI LUBE AT ALL COSTS… talking about this incident at work, one of our staff had the same thing happen to his truck that was serviced at this location. Now, everyone in our office knows about them.
Vehicles don’t take kindly to running without oil, and if you are somewhere that you can’t get off the road fast, a seized engine is VERY expensive to repair or replace. This is a very dangerous and hazardous situation. Tightening a drain plug takes 5 seconds, and having a second person double check everything doesn’t seem to be important at this Jiffi Lube store.

Guillermo and hos team were EXCELLENT! I drive out of my way every 3 months just to get my oil change done by them. They are so knowledgable, friendly, and professional. I needed my transmisssion flushed and an oil change and he gave me a discount for being a loyal customer. A few months ago, when I was told I had to wait, he offered my a huge discount when I said I had to come back after work. I came back a few hours later and he kept his word. They are honest, efficient, and hard working. Guillermo is a great manager and his staff are wonderful. They deserve to be recognized. I have never received better service. :) I will tell everyone I know.
Tracy

I waited over 90 minutes for my car. I can’t tell you how frustrating it is to see your car sitting there with no one working on it. Why? It made me completely late.
I think it’s a shame because I live so close.
I’m wondering if they can do oil changes by appointment?