Keller Williams

After two disastrous agents, my husband and I found an amazing agent by referral in Penny. She’s so dedicated, genuine, and a real joy to be around. She’s incredibly professional but isn’t afraid to stand up for herself or her clients when things get a bit rough during negotiations. She went above and beyond what was expected of her, and did so with class and grace.
Penny was easy to get ahold of, and was always willing to answer our plethora of questions. She’s punctual, and was even great with our pets. My husband and I feel so honored to have had this lady represent us in the hellish sale of our home. If you need a house sold in the peninsula, look no further.

This review is for agent Sunny Dykwel, who is representing tenants interested in leasing our secondary home property. Sunny failed to stay on top of communications and documents exchanges, which led to frustration for us from a homeowners’ standpoint and last minute emergencies, especially given our tight work schedules.
We have been so disappointed with our experience that needless to say, we won’t be considering Sunny nor Keller Williams the firm itself when it comes time to sell our house.

This Unilocal is regarding Leilani Merrill who helped us move into a gorgeous three bedroom home. She was always available to meet with our demanding schedules, very clear with documents and explained things when we were confused, and worked to make sure everything went smoothly. We couldn’t have asked for more!

This review is for ANNE KING and SHARON DOUGHERTY. They were recommended to me by a dear friend who has used them in the past.
They are both fabulous. They have been in the business many years and their focus is good customer service. The listen intently to what you want and then work with you to try to get it. My situation started out complicated and things were not easy. They worked really hard with me, were always available and really focused on trying to get me what I wanted. In the end it took 6 months, one failed contract and 3 months in another contract before I finally got my place. It was a rough ride and I have to say I despaired of ever finding a place. They really advocated for me and also were able to light fires under the mortgage company (who was really complicating matters) and sellers to get the deed done.
They then had to deal with my emergencies around paint jobs and other issues even after the house was bought. Throughout they never lost their cool, were always available for advice if I needed it and a helping hand. They have a team of people they can refer you to and they helped me put the house in order before moving.
I highly highly recommend them and will always use them again. You can’t go wrong!

Experience can vary from realtor to realtor. I’ve dealt with one who did not seem to understand exactly what I was looking for. I gave her specifications and locations of what I wanted and she sent me everything but that. It was extremely frustrating to deal with as I had to send multiple emails to request the exact type of listings to send me. I ended up throwing my hands up and not wanting anything to do with her. Frustratingly enough, her face is plastered on all the open house placards wherever we drive to remind me of all the info she has but refuses to send!
I’ve also had a very pleasant experience dealing with a different agent. Extremely patient and warm.
#874

I’ve bought and sold 25 homes, worked with many Realtors, but the crème de la crème by FAR are the team of:
ANNE KING & SHARON DOUGHERTY
I followed their advice to the letter and my sale essentially marked the top of the Palo Alto market — Anne has been a professional negotiator and she is a genius in generating a bidding frenzy, bringing in overbids. I’ve never worked with such a consummate professional. She knew where to place just the right bit of fixup money to get the most beautiful bottom line net price, and Sharon works magic with their stable of excellent craftspeople. They also made an over the top sale happen for my friend, and found and obtained a fabulous Palo Alto property where, following her advice, I paid less than the top bid and still walked away with it. I recommend them to all my dearest friends.