Lifetime Pools

Our pool built in 1973 was leaking and needed new tile and new plaster. Our pool guy recommended Lifetime Pools– said they were the best. They really were terrific! We always had immediate responses from them– Rick came out and talked with us to find out what we did and did not need He didn’t try to talk us into anything that wasn’t necessary. Gary handled all the crews that came out– they came out exactly when they said they would — all did excellent work and were very pleasant to have around. The pool looks beautiful and we haven’t had to add any water since it was finished-​well, once it was filled. So I highly recommend this company-​wonderful!

The pool was finished a couple of months ago and it’s GORGEOUS! We couldn’t be happier. I’ll post some pics.

I almost panicked when I read some of the reviews on Lifetime Pools, when we were about to ink a contract on our pool remodel.
Our experience with the company and its people (including subcontractors) turned out to be very pleasant. They were very professional, good with communication and planning, sometimes going an extra mile to make sure that the end result would meet our expectations. I would specifically acknowledge Rick Wolpin and Gary. Rick was our sales manager, who spent countless hours going through various options, their pros and cons with no cheap sales tricks or pressure. He would come out on site several times throughout the project to check on the progress and follow up on a few minor things that needed to be corrected. Gary DiGiammarco, who does all the scheduling, made sure we would have a rough plan of work and provided us with advanced notice when the crew would be on site and what job that would be doing.
As far as contractors vs company employees, I think as a customer you should care less. What is important is that you get the quality product at the price you are willing to pay. And that is the case with Lifetime pools.
I think our experience matches of those 4 other Lifetime pools remodel clients whom we called for a reference or visited their pools.
Best of luck with your project!~
P. S. During the first 30 days after project was completed, we found a pool leak. Lifetime immediately sent their specialist who was not able to find the source of the leak. They sent another contractor and identified the source of the leak to be the pool lights. They fixed the issue the same day. I am enjoying the pool ever since

I’m probably the kind of customer that pool contractors don’t like because I ask a ton of questions, and I have been doing my own pool maintenance for the last 10 years. The truth is, i used to hate pool people. I thought they were like used car salesmen.
But Lifetime changed my attitude around. Their entire staff is gracious, customer-​oriented, knowledgable, and honest. They also didn’t begrudge my taking about 3 years from the first quote to the 2^nd quote. :-) They replaced my 20 year old pool equipment and the energy cost savings and noise reduction have been phenomenal.
Lifetime has a well-​trained technical staff that can do all kinds of specialty repairs as well, such as applying mastic, replacing tiles, and installing anti-​entrapment drain covers. I had called alot of other companies, several of whom never even returned my calls, and the ones I did talk to turned out to be more expensive than Lifetime. Lifetime is also very quick at getting your energy rebates processed.
I went down there last week because I thought I needed a new hose for the pool sweep, and they talked me out of it because they didn’t think it was the cause of my problem. They were right, and I appreciate people who don’t just sell you stuff.
So if you need a pool contractor or equipment repair /​maintenace, check out Lifetime Pools. Note that they do not do pool cleaning.

Lifetime Pools has worked hard to meet our schedule despite the scheduling challenges with the landscape company. Gary and Francisco have been very available to answer questions, offer help and be here when needed. Gary handles scheduling and always gave me a heads-​up when work was expected. Their subcontractors where professional and polite. We’ve designed a large custom pool. With any project this size bumps are to be expected. Lifetime was always willing to address the hurdles to come up with the best solution. If this is your first pool, I would recommend that your contract reflects all details discussed with your sales rep. Also determine if there will be any additional costs due to your City’s requirements. Venting for your pool equipment shed, for example. BTW, we installed the Wet Edge plaster and love it!

Trying again since Unilocal said it lacked a substantive first-​hand experience I am a Lifetime customer. Major pool refurb job. Very poor experience. All of work is done by subcontractors. Just a nightmare. Would never use them again for anything. I understand Lifetime was good 20 years ago but fool me once shame on you…

Lifetime did an OK job installing our pool 15 years ago, OK, not great, but things have slipped and slipped since then. For a while, trying to get them out to fix something was only difficult. Over the years, it got worse and worse. It has finally become impossible. After almost three weeks with our main pump out, after many phone calls and two broken appointments, we have a green pool, and they have just informed me that they can’t come out at all in the foreseeable future even to do an estimate. They are just too darn busy to bother with me.
I haven’t been looking for anything free or cheap. I just wanted my pumps replaced, and I made it clear from the start I was willing to pay whatever it cost. Apparently, if you don’t need a brand new pool, they just don’t give a damn. The «lifetime» for Lifetime ends once your check clears. If you do hire them to install your pool, don’t ever expect to see them again.

I agree with Neal and Nancy; I would not recommend this company to anyone: we got sold by the salesman but after the contract is signed everything went downhill. The subcontractor for concrete they recommended was the worse and their work is way sub-​standard; several cracks appeared within less than 2 months. What is worse is Lifetime never sent anyone to check on final work and no one even bothered to come by to see how the final work was; not even a phone call. Workmanship is not up to standard, too many things to list; in summary, best to avoid. I gave a rating of 1 star as I guess you cannot go lower than that…

We have been trying to finish this contract for over a year. They installed a cheaper heater than we bought, and had to totally re-​do it (they would have never noticed — we did). They installed a bunch of pipes completely backwards that had to be re-​done. They drilled holes into a bunch of Italian stone, which we waited for months to receive, without asking, to install a ridiculous spa cover. They recommended a horrible pool service guy who didn’t even balance the chemicals and caused 60 first graders to develop a rash because the water was completely alkaline (they don’t test chemicals — so what DO they do!!!). These guys are the sleasiest, slimiest bunch I have ever run into. Worse than roofers. When I was in their shop choosing tile, one guy continually swore in front of me when talking about another customer with a co-​worker. It was completely gross. Do not go there.

Let’s have the good news first. The pool is beautiful. All the fancy controls work, pool finish is beautiful, coping (tile) and tile perfect, all mechanical equipment & solar heater and in pool cleaner work great, hot tub is super. The foreman showed genuine interest that the pool be sound. We had a couple of minor problems during startup and Lifetime came back quickly and fixed them. Now the other news. The schedule given to us isn’t really a schedule, it is more like a very rough sketch. We usually didn’t know when a crew was going to show up (and there are a lot of different crews, excavation, plumbing, electric, solar, steel, gunnite, plaster). Completion date was at least one month later than projected, even though I offered an on-​time completion bonus. I strongly recommend recording the conversation when talking to the salesman. There are many things a novice buyer (which is probably everyone) won’t understand. It would be helpful to know exactly what the estimator did and did not promise, verbally. Oh yeah, start-​up is not included in the price, we learned after the pool was done. Also, despite what the estimator told us, a fence is required around the pool, even with a safety cover.

Poor communication and lack of follow through made for a nightmare new pool construction. Any follow up needs were completely unmet. I would recommend looking elsewhere!

The first time I had to come to this place was when a friend asked me to source a part for his pool in Portugal. He had done a lot of research and it seemed that in order to purchase it in Europe and have it shipped, it would cost more than double what the part would cost here in the good olé US of A. Anyway, I went and found out the price and got the part. Luckily, someone was here from Hong Kong who brought it back to HK (where my friend lives) and he brought it to Portugal and fixed his pool. Now, he needs a cable for the part so I went back to this place and once again, they were so ready to help. Their customer service is outstanding. They are polite and courteous. If you have a pool and need something fixed, this is a great place to go. Otherwise, if you don’t have a pool and want one, then my advice is the same.