Lola’s Bakery

Ordered cake and cake lollipops but nevee delivered! Sooo diaappointed, i ordered for my moms birthday but they never delivered nor did i recieve any update feom them. Bad service!

Well where do I start!!!
First I’d like to apologize for all of you customers that ordered from festive occasions and never received what you paid for!!!
Back in July I had a very similar experience
It’s sent me on a crazy wild goose chase the morning of my son’s third birthday to try and find him a cake
Because the cake that Michelle was supposed to deliver look like shit!
And sad because that is the God honest truth!
The only reason I was able to have a refund for what I paid to her
Was because I personally no her we used to work together
I was very disappointed at the fact that she would do something so horrible.
I’m do not even want to give her one star because she doesn’t even deserve that for being a great scam artist!!!
I hope this post is read time and time again so that people do not order from her!
Just to put it out there the only few positive reviews are personal friends of hers that didn’t even order cupcakes!
Michelle is a scam artist and a fraud!

My review is similar to the other negative reviews. I would leave zero stars if possible because this company stole my money. I first communicated with Michelle in May to get a cupcake quote for my wedding. She responded very quickly each time I emailed and seemed very accommodating. I purchased cupcakes to trial for my wedding in two separate transactions. The first transaction was for one cupcake which I purchased off of the website for $ 2.50 at the end of June. I received an email confirmation for my order and then emailed Michelle to ask how I would receive the cupcake, and she responded with an apology that she could only accept orders of more than $ 10. This was not written anywhere on the website, but I gave her the benefit of the doubt and sent her an emailed order for $ 27.50 worth of cupcakes and sent a payment via Paypal. I emailed to ask when I could expect them to arrive and never heard back from her. I emailed and called to leave voicemails several times asking about the order and then eventually asking for refund. I have reported Festive Occasions to the Better Business Bureau and tried disputing my transactions on Paypal after reading another reviewer had done this. Unfortunately, the larger transaction is undisputable via Paypal since I sent it directly to the company and not through a pay-​for-​services template. This scam artist got me! Lesson learned, and please don’t fall prey yourselves.

I have never written a review but after reading Jaqueline S.’ 1 star review feel obligated to let others know they need to think twice before trusting Michelle and her business. I ordered a birthday cake for my 6 year old daughter and had sent emails and made calls to Michelle on several occasions before our event. She answered once and rushed me off the phone because she was «so busy with orders.» It was impossible to get any response from her afterwards. Yesterday and today (the day of our celebration) were even worse. Truly, how does a cake vendor leave a 6 year old birthday girl without a birthday cake on the day of her celebration? There is no excuse. You have an emergency, you let your customers know they need to make alternate plans. I used Paypal to request a full refund, guess who replied immediately to state they had delivered to the front door? [It was a park.] So much for an emergency. I will stick with reputable, trustworthy, customer service oriented vendors from now on. Lesson learned.

This is the first time I ever wrote a review. I am extremely upset at the fact that I made an order for cupcakes and cookies to be delivered today and did not receive my order. I also paid for my order in full. I have been trying to call and text to confirm my order for the past couple of day and no one has tried to call me back. No explanation nothing not even a courtesy call to say that they could not fulfill my order. So my daughter was left with no cupcakes and cookies on her birthday that I paid in full for. I certainly hope no body else goes through this. I want a full refund and an explanation. I really want to give this place no stars.

I had a very large last minute request (for a large Google group) that Michelle was able to accommodate without hesitation. Quick to respond, professional service and amazing presentation. My request was a little different as I needed a specific color arrangement for my chocolate covered strawberries. Not only were they a perfect match, but Michelle also decorated the delicious cake kabobs to replicate the same color scheme. I will definitely be using Festive Occasions again for, not only work, but personal requests too.

I usually will bake a cake on speacial occasions but this Turned out being a really good idea ordering 100 cupcakes for my son’s birthday.
Would recommend to anybody with a sweet tooth, or party.
Delicious cupcakes, fast delivery, and Michelle was really professional.

Love the different types of cupcakes this company has and to top it all off they taste great!!! I got a dozen cupcakes for the people at my office and they all loved them! Thanks festive occasion!!!

Beautiful, tasty cupcakes delivered! Wonderful!

Not sure how the cupcakes are but I’m sure they’re great. I called the day of my boyfriend’s birthday in hopes to surprise him with cupcakes and they were able to put in my order and have it delivered to him the same day. The girl on the phone was so nice and helpful – answering my many, many questions such as «Can you write a message?», «What are the quantities of cupcakes you sell?», «Can you deliver the same day?» I was almost tempted to ask her to sing happy birthday to him. Anyway, great service. Similar bakeries charge so much for their cupcakes, but for half a dozen ones I got them for half the price whenever compared to another store.