Mike’s Bikes of Palo Alto

Incredible experience getting my bike.

These guys are great. Very informative and willing to cater to your individual needs. I bought a commuter bike for myself and a beach cruiser for my16 year old daughter Yasmine. That was about 6 months ago. Recently i had some trouble with an expensive front headlight and Gavin was kind enough to help me with getting set up with a replacement thru warranty. I recommend these guys.

After having 3 bikes stolen, my family members all pitched in to buy me a gift certificate for this place. I went in the first time and ordered a bike that I thought was the right fit for me. When I went to pick up my bike the guy helping me said, «I’m not sure this is the right size bike for you but I can make it work» ~ he fit the bike to me and said, «If it doesn’t work out for you can bring it back and I can get you this year’s model in your size.» After riding my new bike, I decided I wanted to return it. When I called and asked for the price differential between the model I had and this year’s model I was told the around $ 170 and that I would be eligible for a $ 75 gift certificate because of a promotion. Long story short, I went to pick up my new bike today and was told I am not eligible for the $ 75 gift certificate promotion because there was a promotion going on when I bought my first bike. Huh? Bottom line, these guys seem to know their stuff when it comes to bikes and they have a great selection but watch out for the special promotions and trade in deals… they don’t honor their word. I won’t be going back.

Vert friendly, but lacking in customer service. They did not take the time to take proper measurements before fitting us to test riding a bike. The fittings was done by «eyeballing». The saddle height was clearly erred. I think when people come in wanting to buy a highend bike, they want to feel the services is also highend and with scientific precision (not eyeballing and off you go…)

Mike’s Bikes of Palo Alto is a great place to buy and maintain bikes. I have purchased more than a handful of bikes and lots of accessories over the years for my wife, kids and myself, and selected Mikes Bikes maintenance plan. Before long rides and tough races, Mike’s Bikes team has taken good care of my bikes. Most recently, Day in maintenance did an outstanding job on my road biked in tuned it up for Lake Tahoe Ironman, which I appreciated for 7 hours on 112 miles up and down the mountain a lot.

I wanted to spruce up my bike for Bike Palo Alto this coming Sunday. The only issue was my Jamis bike had been hanging in my garage for 2 years. I brought «Margherita» into Mike’s Bikes, and Jenna was the tech that helped me. She asked a few questions, and then checked the gears, oiled the brake lines, and filled the tires… for no charge.
I was thrilled with the service, which was done on the spot and in a straightforward friendly way.

This is the only time I went and I am not a biker and simple wants to update my cruiser bike.
The line is too long, the facility for repair is hard to get to. This is a place for man or someone bikes a lot. I feel very left out and isolated. The front retail store tried to be helpful but not really. I am going back to the one near stanford as they are more friendly to me. It seems they prefer guys with bike gears and younger teen or college women.
The appointments are like weeks away.
Not a friendly place to go even they try to.

I’ve been to this particular Mikes Bikes location before and was treated relatively well and received generally alright service. Definitely not the kind of service to be praised. Today, however, I went in looking for a particular part and was directed to the service area. The gentleman there seemed to in a hateful mood and wasn’t being very kind to the woman in front of me. When I came up to the line and asked for the part, I immediately felt disrespected.
I described the part to the employee, which he couldn’t find and went so far as to show him the part on the Mikes Bikes website to which he responded «that doesn’t answer my question but okay». Mind you, I knew what I needed and the dimensions of the part, he just couldn’t find it. He kept rummaging around, turned to me and asked «did you call ahead to make sure we have it». I responded «it said that it was in stock on your website». His reply was «that doesn’t mean anything». Look, I get it, websites don’t provide the best information, but that’s not an acceptable answer for someone in a retail environment.
He eventually found the part, slammed it down in front of me and rang me up. This is just really poor service and the kind of attitude that earns bike shops bad reputations. You literally are in business to answer questions and help me to get the parts that I need for my bike. Had I been disrespectful in the first place or indecisive in regards to what I needed, okay, maybe some tude is warranted. This wasn’t the case and needless to say, I’ll take my money elsewhere.

The closest I’ve ever felt to being invisible. Happens every time I go there. Oddest thing. Tough business selling bikes, seems they’d work on this as my next best option is to shop online which tends to be cheaper.

Their owner messaged me in response to my previous review and offered to connect me with the Tech Manager who will fix the brake issue for me.
Granted, the bike was still under the 90 day free tune up guarantee, so I would’ve gotten it fixed for free anyway since it was their fault for not aligning the wheels right the first time, but it was very nice to be acknowledged.
Thank you, Kent.
I came in to have it fixed, and the Tech Manager got everything up and running smoothly within minutes. Thank you, Robbin. So I am updating my review to a 3 for OK.
I cannot give it a 4, since I’m not exactly a fan yet based on the fact that they inconvenienced me by not doing their jobs correctly the first time around, and based on the fact that the employee culture very bro-​y when I was shopping there.
But based on the great bike selection and it’s clear that at least the owner cared about customer experience, they at least deserve a 3.

I walked around for 20 minutes, told by two salesmen that I’d be helped soon, and yet twice I saw salesmen just standing at a computer for several minutes with no customer in sight. It’s all good, though. Plenty of other bike stores in the sea.
Two stars because selection seemed decent.

Took my old, busted bike in on a Sunday afternoon for a tune up, expecting to have it leave it there for a few days and then pay ~$ 50 for labor.
The service team fixed everything I asked for and more, didn’t try to sell me a new bike despite my current bike’s condition, and sent me on my way in 10 minutes, FOR FREE! In exchange, they asked me very nicely to bring my bike back for regular tune ups. I know where I’ll be going from now on.

My friend was looking for a bike, and they went above and beyond the call of duty to make sure her first bike was best suited for her. They let us try an ample amount of bikes in order to feel comfortable with the one eventually would be the bike used for everyday transportation. You could also test ride every bike in the ample amount of space around the store granted you leave your credit card incase you trash the bike while testing it. Overall great experience and will come back again for my all my bike needs.

Had an excellent experience here yesterday with a young Mr. Bean (hope I spelled that right) who patiently helped me try on every pair of cycling shoes the store had! Have been experiencing a tremendous amount of foot pain on long and/​or hot rides lately even though I have very high quality SIDI shoes. In the end, he cheerfully sold me new footbeds in hopes this would solve the problem, but if it doesn’t I’ll return for the pair of Specialized shoes we identified as having the best fit.

Been there several times, Zak Cody and Andrew are great guys they know what they are doing and very helpful. Cody is great and has the knowledge and patience to get you going … I finally bought 2 road bikes specialized and so far very happy with them, the shop doesn’t discount much though but I got like 100 off of each bike

POOR SERVICE
I brought my bike for service
I requested to have the front brake pad replaced and to bleed the front brake line
Upon riding my bike I found the brakes to be in worse shape
I am very disappointed
I will use a different shop for my bike repairs

Wyatt helped me fix up my bike today, he did a great job and went above and beyond in terms of helping and explaining how to keep my bike in good shape.
The labour cost was also extremely reasonable despite the very experienced mechanic with excellent expertise.
Thanks,

I love these folks and this shop!
Usually I’m not a fan of chain stores. I’ve always been the type of girl to frequent the most obscure of independent bicycle dealers. But this place has the «small bike shop» vibe I love so much.
The staff is always courteous, helpful, friendly, and generous with their time. Best of all they never talk down to me or assume that I know nothing about bikes just because I’m a girl.
The service department always makes me feel welcome. Twice now I’ve had to go in for dérailleur adjustments (two separate bikes) and they’ve always been happy to take a look right away.
There are many bike shops in the Palo Alto area, but this is the one I just can’t get enough of.

They’re still nice– but not the same.
Really not the same anymore.
The most disappointing incident (of several) is that I took my bike in for a tune up/​check prior to a major bike event.
When I got my bike back they tried to upscale me into purchasing a new chainring but failed to notice/​fix my shredding (shifting?) cable (which would have prevented me from downshifting). Also– after getting my bike back, I started experiencing knee and back pain (I don’t want to believe they moved my seat or handlebars… no pain before– pain started on the next ride), but a bike fit fixed it (not through Mikes). All of the staff that helped me in the past seem to be gone now. Too bad– they were really my favorite shop.

5 stars for service :) Super friendly, they even had treats for my pup when we came in!
— Downside: Went for cycling shoes for Soul Cycle, but the downside was that they didn’t have many sizes in-​store.
— Upside: they offered to order the right sizes for me, but I found a pair that fit anyhow and they put the Look cleats on for me. Return policy seems flexible (30 days).
Would definitely come back!