Prospectacles

Great business with excellent doctors and team to help select the best frames and keep your eyes in great shape. Very friendly and supportive and take care of all the insurance requirements.

Dr. Linda Truong is the best! My eye exam with her was the quickest, easiest exam I’d ever had and I am a lifelong glasses and contacts wearer with really bad eyes (–8.50 contact lenses). Her staff was super friendly and efficient in handling my order and handling my insurance as well, and three days later I picked up my year supply of new contacts. I couldn’t make it before closing time because of work and traffic, so they were kind enough to leave my order in guest services (open until 9) nicely packaged with my name on it. Overall a fabulous experience from start to finish — I couldn’t recommend Dr. Linda and her staff further! They also have great looking glasses.

Both my husband and I have been going to this place for the past four years and have always been happy with our experience. I was seen by both Monique and recently Linda and both were very professional and friendly. The staff were really courteous and helpful as well. Would recommend to friends for sure!

My family is so happy that we found this beautiful location in the renowned Stanford Shopping Center. We are excited to spread the news about Prospectacles optometry to everyone!
The doctor is impeccable and the office location and hours are accommodating. There is no wait time and the office is ultra-​modern and super clean.
Dr. Mai is very helpful and professional. Her excellent staff is knowledgeable, friendly, and always focused on excellence in customer satisfaction. I strongly recommend these fine folks to anyone in need of good glasses, thorough exams, innovative contacts and excellent service!
This is honestly the best experience I have ever had with an optometrist. Dr. Mai is very thorough in her testing and explained results as she proceeded with my exam. She spent a lot of time in discussion with me about some of the concerns I had.
The staff at the front is incredibly helpful and friendly. They carry a selection of frames that must be the best in the Bay Area. There is an abundance of styles to try on. Brands there include Chanel, Prada, TAGHuer, Zero G, Lindberg, Oliver Peoples, Gold & Wood, Maui Jim, Lafont,
ic!berlin, Fred, Swissflex and many more.
Again, I’ve never experienced such excellence in optometry. Dr. Mai is great with children and adults alike. She offers the best customer service, highest quality eye care, knowledge, techniques, technology, contact lenses, and finest fashion in eye ware — absolutely everything you need!

Great place to get an eye exam. Superb service, efficient staff. Monique Mai is a professional and highly skilled optometrist. This is the place you want to go, AND they are VSP certified.

Every time our family has an appointment with Dr. Mai I feel fortunate to have a doctor care about not only our eyes but she cares about you a person. Dr. Mai is amazing, professional and is incredibly thorough with every appointment. This office is a five star and beyond. I strongly recommend Prospectacles.

The employees are nice and I love my new glasses and sunglasses. They have a wide selection and they are helpful in picking out what looks good on you.

I’ve been seeing Dr. Mai for several years. I first went to her for severe dry eyes and she was the first person to get me into contact lenses that I could manage for 12 – 15 hours a day. She has a great bedside manner, is kind, and knowledgeable. I’ve also purchased glasses from Prospectacles. The front office staff was efficient and helpful. They already had all my insurance info when I arrived and make it easy to make appointments online.

If you are looking for an optometrist, I would highly recommend you to go see Dr. Monique Mai!
When I arrived at Prospectacles, I was greeted by Angela greeted me with a big smile. She was very nice and welcoming. I informed her that I had not been to an optometrist for a long time and reassured me everything would be fine and asked to see my glasses for a little while.
After a brief moment, Dr. Mai returned me my glasses –She had repaired, realigned my old pair of frames and provided nose guards at no cost for me! She proceeded to do a very thorough eye exam while gracefully asking about my health, profession, and daily life. She used that information to narrow my preferred choices of frames in a little amount of time. It made process of choosing frames a lot easier. She has very good eyes for picking frames to match my facial structure. I would definitely recommend to have her opinion when picking frames.
My experience at Prospectacles have been very positive and I would suggest calling in to set up a schedule with Dr. Monique Mai as soon as possible.

Fast, friendly, and fantastic selection! I changed jobs so I was looking for a new optometrist and found Prospectacles on Unilocal.I made an appointment for the end of Friday and they were quick and friendly, i.e., didn’t make the start of my weekend a pain. I highly recommend them.

I am continually unimpressed with this place, in particular their front desk staff. I called to find out how long it will take to have my glasses made (this has always been possible in a few days at most everywhere else I’ve gone). The receptionist was short with me and sounded very annoyed when I asked her about turnaround time on glasses. I want to have new lenses put in my old glasses, but cannot go for the 1.5−2 weeks (!) without them as she stated as the time it will take to get them (this applies to new glasses, too). I’m not sure how this place stays in business, or at least, how she is still employed by them.

Better customer service than most; except for the fact that they didn’t call me when my glasses were ready for pickup. A little overpriced; $ 135 for AR vs. $ 75 at other high-​end stores. I also found the same frames for 23% less at other stores.

I went in to get an estimate for a pair of lenses. Sammy the optician, first wanted to verify my insurance coverage before he would provide a quote. I explained to him clearly what was covered under my insurance plan. Nevertheless, he attempted to look it up online. Subsequently, he stated that the online system was down and that he had to call the insurer. All I wanted was a simple quote for a pair of lenses and was not seeking to submit an insurance claim. But Sammy took the process of providing a simple quote to a torturous extreme. I told him that he failed to get the point of providing a simple quote. I also told him that he was «dense» for failing the grasp my initial need for a price quote. This infuriated the guy and then he proceeded to use profanity. Needless to say, I did not get my quote from Sammy, instead I just left the place post-​haste. The last I saw of this unstable guy, he was still howling at the moon.
When a merchant fail to provide a simple quote for any goods or services and only interested in what they can get from the insurance company, then you have to question their integrity. There are lot of legitimate businesses that would be happy to provide a quote for their goods. I will definitely seek out those merchants and never return to this business. So, buyers beware of this practice and consider other options before submitting to Sammy’s crazy antics.

I have been going to see Dr. Mai for years since I was a haggard medical resident at Stanford… just went back to see her for a routine eye appt and new glasses/​prescription. She does a super thorough eye exam and does a great job of asking relevant questions about your health. The selection of frames there is not the biggest I’ve seen — but they always have very cool collections and I just picked out a pair of sweet Oliver Peoples. My only criticism would be lens cost, which was a little on the spendy side, but I did end up getting some fancy coating on there. For some of the frames, my girlfriend actually checked the prices online and there was not too much difference. Could you get cheaper glasses at someplace like a Lenscrafter? Sure, but this is a fantastic boutique shop with a great selection and reasonable prices, and you can’t beat the excellent care that Dr. Mai provides!

I bought the cutest Oliver Peoples frames here! The staff here are really nice and helpful. I will be back when I’m looking for more cute frames! :)

Beware!!! I went to this place to get myself fitted with new contact lenses. So I give them all my insurance and other info. The doc checks my eyes and then one of her assistants tells me how to put contact lenses in my eyes (took like 10 mins). And even this the assistant messed up and didn’t notice I put the lens into the wrong eye. I think nevermind. And finally they give me a bill of around $ 400 of which I had to pay around $ 270. What on earth!!! And it said NEW LEVEL FIT 2. I asked them what is a NEW LEVEL FIT 2 that costs $ 270. And they didn’t have an answer. The assistant told me I would have to come back for check ups and they would ensure that I am good to go. And even worse, the doc didn’t seem the least bit concerned about how my vision was after wearing the lenses. And it was blurred! I guess she was more concerned about making more money from other unsuspecting customers.
I finally had to go back and return the lenses and ask for a refund. Even then they billed my insurance for the check up. When I asked why, the assistant said, I should check before I come in to find out about the fees. I did ask them when I made the appointment and they didn’t give me a straight answer. All the told me was it will depend on my prescription! So here’s my review for those who are planning to visit this store! You should know about their fees!
Now compare this to the excellent service I received at Woodside Optometry. I went in, the doc was really friendly and nice. She checked my eyes, fitted me with lenses and even took me back in to recheck my vision with the new lenses. She also scheduled me for free follow ups (something that Prospectacles billed me for $ 270). In the end Woodside Optometry billed me a bare minimum of $ 69 for the outstanding service. And this would have been $ 20 if Prospectacles hadn’t used up my insurance.
Beware Prospectacles! Go for Woodside Optometry!

Took the whole family to see Dr. Mai recently, and it was wonderful!
It may seem odd that anyone would describe a visit to the optometrist as «wonderful» but once you meet Dr. Monique Mai, you will understand.
She was great with our two boys (6 and 8), and she explained things to us in a clear way, that I feel no other eye doctor has done before.
The whole staff was extremely friendly and helpful — not to mention there was no pressure to buy frames or look at anything we weren’t interested in.
Finally, the location and the hours are great — we made appointments for a weekday afternoon (after work & school), and then came back again on Saturday. After the visit with Dr. Mai, we strolled through the Stanford Shopping Center — it was a great day all around.
We will definitely be back to see Dr. Mai again — and I will recommend her to all of my friends!
*Tip: if you haven’t been there before, look at the map on Prospectacle’s nicely-​designed website, or just ask them on the phone where in the mall they are located. I asked on the phone, and they gave me a great recommendation on where to park and which way to enter the mall for easy access.

Another awesome experience at Prospectacles. This is my third time doing business with them, and as before, they have delivered again.
I called up a couple of weeks ago regarding my seeing glasses, as they were cracking (after 2 years of wear and tear i.e. being in every condition/​situation imaginable) and needed to update them. Because of the fragility of my lenses, the process takes 2 weeks. Donna and her team (i’m sorry for not remembering the other names) got me sorted out in half the time quoted and I can actually see what I am typing now.
If you’re looking for quality products and quality people, look no further.

I have been seeing Dr. Mai for about 4 – 5 yrs now and always have a fantastic experience with her. I feel she does a very thorough check up for me each year and my contact lenses continue to work perfectly for me. When I scratched my eye last year I called and she was able to see me immediately and scheduled the appropriate follow up appts to insure my eye was completely healed before I started using my contacts again.

6−15−11: Not a lot of reviews for this place. We were pleasantly surprised by how quickly they accommodated us and how Helpful Donna was there. Very helpful and bubbly in spite of there being three rather loud children playing on the floor (kids of an inconsiderate patron). Dr Mai was very thorough with her eye exam and spent a decent amount of time with me. We did end up ordering 3 pairs of glasses and they were definitely premium-​priced. But the service that we got was really excellent.
The only thing that was a negative was that in spite of the high-​end products they sell there, they have a very strict No Returns, Exchanges, Refunds policy. When you spend that kind of money, you’d hope they would be doing everything to earn your repeat business. This includes being reasonable when it comes to adjustments and returns if something isn’t right. This doesn’t mean that they won’t try to make it right, but this strict policy does not imply that they are very willing or able to work with a customer after a purchase has been made.
7−9−11: So we both now have our glasses and are very pleased. Donna was very pleasant and thorough in the final fitting and sent me off with a couple of cleaning cloths and solution, and a feeling that I was well-​cared for. Same with my wife’s glasses.
These glasses were the most expensive glasses I’ve ever purchased, so maybe I expect premium service to go along with that and that’s what we got. The only thing that brings the experience to one less star was the no return policy; this is not an acceptable policy for any store that charges these prices. If I spent $ 1,000+ on anything, from furniture to car work, I expect some backing and guarantee. To have the fear that this would not be the case here is not apparent in this starkly displayed No Refunds policy; it makes me feel like I’m in a Asian restaurant that displays «We reserve the right to refuse service to anyone.» when you first walk in. It’s not a good feeling and conveys a very hard-​edged attitude even though the actual service we got was very good. I hope they change this to be a more reasonable, customer friendly, policy.