Sephora

watch out for big bertha. well short bertha. she think she cute as hell and see’s you looking for something where clearly workers have to get something for you but her fat must be blocking her brain from working properly and she decides to not call someone until you have to wave her blob ass down

Walked into the store for just a lipstick, but was feeling pretty lowly about my whole look. Darrian greeted me and matched up my tones and actually gave me a full makeover, on the spot. She worked some of the finest magic ever, while teaching me how to use each one of the new items I purchased. I left looking and feeling great. I really cannot say enough good things about her or the store.

I always seem to walk out of here with something, whether or not I planned on it. Very small store but they have everything I want in stock. I’ve been here multiple times and have had great service each time.

Have
Sephora for many years and have spent thousands of dollars in that time. Went into Sephora Burlingame ave. store, to return a $ 20.00 eyeshadow their merchandise no receipt btw I usually keep all my receipts. I was asked for my d. l after I was told by Jade/​sales I had already had a no receipt return a year ago and that I could wait until 2017 to return this item?! wtf are you kidding me? I asked for a manager to help unfortunately Sarina a goth looking one too many the night before and didn’t really want to be here girl came over to let me know the same policy no returns until 2017. I asked for the corporate number, I was given Sephora online as the corporate number? I called them and the girl would not do one thing except offer me Sephora points Gee thanks! The rudeness and complete lack of customer support was hugely disappointing to me. There is a definite lack of professionalism, and
customer satisfaction in this store especially from Sarina. Big mistake Sephora leaving this girl as a manager. P. s I would have left — 0 after this experience, but Unilocal makes you rate.

Super rude workers and I don’t understand why hire people without any knowledge where they work. Never coming back!!!

Came in to return an item. And that was fine. return went smoothly. but my real issue is with the employees and seemingly lack of interest in helping customers. it was empty when i came in and there were at least 10 employees on the floor. my friend wanted a sample of foundation and when asked for the sample, the lady said she couldn’t walk 10 steps to the kiosk where they keep the sample containers because «she had to stay standing here in case someone needs help.» uuummm we are asking you to help us, don’t make excuses just cuz your feeling lazy. she said she would radio someone to come help us. well we waited about 15 minutes in the empty store and just left because it was painfully obvious that no body was going to help us. sephora is always a good idea in theory, but the way they treat customers is hella rude.

I had the worse experience ever at this Sephora store. They had neither tissue, nor cotton to remove the makeup. The attendants seemed not care about you and your interest on buy their products. Moreover, they do not have all the products other Sephora’s stores have. Never will I go back there.

i used come exclusively to sephora to stock up on my cosmetics and beauty needs… everything from lipstick to eye shadow to mascara to perfume. recently, they stopped carrying a particular brand that i like (could have sworn they used to) and i also don’t feel the customer service is as good as it had been several years back. this location still has all of the usual cosmetics, perfumes, and face & body care, but i was sad that i could not find my eyelash curler here. oh well. guess i won’t be frequenting this store as much in the future.
note: this location is inside the stanford shopping center, towards the very back of the center. tip: park in the covered parking structures for a shorter walk to this store.

I got a custom makeover for my Junior Prom done here. It’s free with a $ 50 purchase so I just bought a gift card. Bree did my makeup and I loved it! She was really nice and professional, and another staff member also helped at the end. They use quality products and match them with your skin type. However, the makeover took over an hour. Also keep in mind that if you want false lashes, you’ll have to pay extra– I didn’t know this until the end.

We came in today to look at displays of makeup, and Francine was very helpful and kind to my Dad and me! We will see her at the Makeup Show in March! Great customer service!

I came in here and I knew I was going to buy. I knew what I wanted, and I wanted to try a bunch of other products and yes, I wanted to BUY. I didn’t have my Louis Vuitton purse, and my outfit didn’t look designer, so I guess that’s why no one offered me for help when I was obviously having a hard time finding what I was looking for? I knew I wanted to get the kat von d foundation and powder, but i wasn’t sure what my shade was. I spent 30 minutes struggling to find the right shade, when one of the employees asked me if I was okay.
She didn’t say, «hi, how can I help you?» Or, «what are we shopping for today?» Or, «let me help you find the right shade!»
It was, «are you okay?». It sounded more like, «umm, are you lost? You don’t belong here.» The look on her face said it all.
I brushed it off. I didn’t want someone who seemed disinterested in helping me.
After I picked out my foundation and powder, I walked around the store to find some matte lipsticks. I asked of each of the associates which ones were matte. She said, «these ones», pointed, and walked away. Oh, okay. Thank you, that was SUPER helpful!
I tried a lot of different lipsticks myself, helped myself to the makeup removers and q tips and tissues. It was like the store was just there as a showroom for the makeup and customers just helped themselves, like IKEA.
What really rubbed me the wrong way, was while I was looking at products, with my basket in hand with stuff I picked out (Anastasia Beverly Hills contour, Urban Decay eye shadow), I had one associate follow me for 5 – 10 minutes. She didn’t ask if I needed help, she didn’t offer me tissue for my hand pallette, she just kind of shadowed me while pretending to straighten.
After feeling extremely uncomfortable and unwanted, I decided to check out. I ended up paying $ 250 for everything that was in my basket. Mind you, I already am a Rouge VIB member, meaning I’ve spent at least $ 1,000 in their store. My regular Sephora is in San Jose, and it was my first and last time at this location.
I would have spent another $ 1000 today if I had even the slightest bit of good customer service. This location really needs to get its staff evaluated. It was the absolute worse experience I have ever had.

Absolutely disappointing experience today. Expectations: Get a long wearing lipstick (or at least be given a good opinion and selection to try and test) and learn a specific (and not hugely complicated) makeup technique.
Reality: Walked around aimlessly looking at the aisles of makeup products with no idea what to do. Spent more time looking for a sales person/​makeup expert (though I’m questioning that second title) to help me find the longwearing lipstick/​lip stain I was looking for. When I finally tracked one down (mind you she did not ask me if I needed help), she gave off an extremely bored/​unhelpful attitude and rather than helping pick out products for me, merely suggested brands I could try. This was a disappointing answer given that I was looking for a specific color (one of the brands she suggested didn’t even have any colors in the RANGE that I was looking for). Next, I walked around some more until the manager saw me and asked me if I was doing okay. I asked her if there was anyone who could show me how to do the specific makeup technique I was interested in, but alas, apparently no one on their team knew how to.
Maybe I’m just in a bad mood but I’ve always loved going to Sephora. I’m a bit of a makeup junkie but when it comes to buying makeup, I expect the Sephora sales people to be experts and to give me helpful advice and tips. I’ve never had my questions go so terribly unanswered or poorly addressed at Sephora and hope they ramp up the overall customer service quality here. Would definitely NOT ecommend going here. Even though the Sephora at Vallco is packed, at least they have always met and exceeded my makeup needs!

I had a positive experience here…
ON MY BIRTHDAY!!! 12 – 30!!!
The staff were very helpful. I was asked if I needed some assistance multiple times.
A little turned off by the…
Front desk
Minus 2stars
I was standing in front of them… And I was the only customer in line mind you. And this girl was just day dreaming away… Girl I know it was a Wednesday and it’s been pretty hectic but c’mon. Get your shit together. Ain’t nobody got time for your dazed face.

Love this branch because of my last visit — this Sephora is located in a pretty outdoor mall near Stanford
Claudia was extremely helpful and kind! She helped me use up my excess points to redeem some nice rewards. She also went out of her way to help me gift wrap my gifts with a smile on her face — thank you Claudia for making my Xmas shopping a million times easier this year!

good selection. I love the perfumes and makeup. Sometimes they don’t have older brands and styles but I guess you gotta keep up with the latest trends. Overall a cool place. Would come back again.

Ugh literally the worst Sephora to have ever existed. Customer service is so shitty, like oh I apologize, did I interrupt your «staring into space» time with my question??? So terribly sorry, I didn’t realize your job requirements DIDN’T include attending to your customers.
One time I asked a lady to find a good bronzer for me because I am the contour queen, and she seriously was like «…oh, um… so you want someone to like put it on you? That’s going to take time…» and I was like wtf ya I mean that’s called customer service so I said «u know what nvm I don’t want to be a bother I’ll find it myself» and she totally ignored me like I was some kind of peasant. Anyway, 10 minutes later I guess she checked herself and said «oh! I have someone that can help you» and I said «ya well I found a bronzer myself but thanks». I mean I was not rude at all, like just my usual nice and polite self (yes MOM i am polite), but inside I was a raging beast. Listen lady, your store is never that busy, I’m sure you can find someone to help if you tried… like… at all.
This was not my only bad experience here I’m just too lazy to type the rest. If I didn’t work like 5 mins away I would not come here.
I did feel a little mean and almost didn’t post this, but I read through some other reviews and felt a little better, knowing that it’s not just me being a brat about expecting better service. I wonder if they ever even read these.

**Me taking my usual long time to get ready**
Dude: What if I told you I thought you were prettier without make-​up?
Me: Nice try, Pal-​O. I know a trick when I hear it and that’s not gonna make me be ready any faster.
If I have to leave my apartment and see humans that I know I’ll need to have ongoing interactions with, I wear make-​up. A whole bunch of it. I’m not ashamed. I’ll own it every day of the week. I’m not saying I look fabulous with make-​up, but I’m letting you know it could be a whole lot worse and the extra time it takes me to get ready is a generous courtesy to you and everyone else so you don’t have to ask why I look so tired or if I’m sick… because I’m not. That’s just how I look.
I came here to do an overhaul on my ages old product rotation and was excited to get my make-​up done in store that day since it’s complimentary if you spend over X amount of dollars.
The store on a Saturday afternoon was as busy and bustling as you’d imagine it to be and I was glad to see the make-​up stand/​artist station was placed off to the side of the store so that my work-​in-​progress face wasn’t on full display.
I told the make-​up artist the look I try to go for (which I’m never actually able to achieve on my own, but hey… C– for effort, right?) and she did her sort of best to achieve that. I knew the brands of products I was interested and which ones I’ve tried in the past and just wasn’t a fan of (Sorry, Benefit… you are just not for me) and tried to point her in the right direction of my personal brand likes and dislikes but it seemed like there’s just certain brands they maybe won’t work with while applying make-​up in store. Like, Urban Decay’s ²⁴⁄₇ liquid eyeliner (my fave)… they just would not work with me and insisted trying out a different brand that, surprise surprise, didn’t even stay on for the length of time it took to do my make-​up.
They seem to do a heavy push in the NARS and Make Up For Ever department, which was great because I do really like those brands, but she seemed to be really disinterested in certain colors and forms of products for me, even though I expressly noted that I wanted them.
I’ve definitely had my make-​up done before where it looked better but for what my make-​up artist started with, she did a pretty damn good job.
In the end this Sephora is fine if you don’t mind it being a bit more hectic than their other locations. I don’t know that I’d get my make-​up done here again only because I like my preferences to be taken into account a little more, but it certainly won’t keep me from coming back for more of my type of make-​up in the future.

Ah, Sephora, thank you for refreshing my memory on why I don’t shop here.
Customer service was lackluster.
Products which the Sephora website claimed to have in stock at this location were out of stock.
–The person I approached for help was so purely uninterested in actually helping me that she was yapping «great team work» compliments to other staff through her radio, while I was interacting with her.
–Once I finally had an item picked out she told me she’d send someone over to help me with that transaction. Apparently she was too busy with something, unbeknownst to me since she was staring off into the distance when I walked up to her, to help me with my petty transaction.
–This mysterious other person didn’t show up, or at least not fast enough to catch me before I decided to walk out empty handed. It’s not like I drove all the way across town for that one thing I wanted to buy or anything.
Where I faithfully buy all my products:
MAC, specifically at the Nordstrom’s counter if you want excellent service and an unbeatable return policy.
Where Sephora lacks tact, Nordstrom’s exceeds.

I like the location of this sephora. I went with my mom to purchase some items she needs before her trip. As soon as went in no one said hello or offered to help. In fact when we asked for help so my mom could get matched for a foundation the lady we asked seemed really bothered that we were asking. She said she would get someone to help us but no one ever came. A few moments later we asked other people for help and they were more helpful and nice. I really wanted to make this my go to sephora since it is close to my house but with inconsistent customer service it won’t work for me.
If you know what you need then this store will work for you but if you need
Assistance just know that it is a hit or miss.

Just the best!!! So incredibly helpful, knowledgeable, efficient, and friendly! They are so on their game here! Lots of exclamation points because I’m so thrilled, haha.
Stephanie showed me new products to replace a discontinued primer, prepped samples for me to take home, and even got me some complimentary make up guides for future reference.
It’s clear that everyone here is passionate about make up. And on top of that, clearly having a fabulous day, ^_​^ ! What a joy to have stopped by here for a fresh dose of enthusiasm. I definitely needed it. Thanks ladies!