Stanford Yellow Cab #2

This is a good cab company to call when you’re at Stanford Hospital or vicinity and need a ride right away.
But there is some confusion between two taxi companies using similar names. The cab company I called has the phone number of 650−289−0200, so if you want this Stanford Yellow Cab company, use that number. I posted my review here, since at least the phone number is correct, but the web page listed is wrong.
I called for a cab an hour ahead of when I needed one. The dispatcher was polite and easy to understand. The cab showed up early, and was waiting for me. He already had my destination in his GPS, and off we went. We also stopped off at a couple places before my final destination to take care of a few errands. The only negative, is this was an older model cab, but it got me home, and that’s all that matters. For all the extra stops, the fair was reasonable (around $ 60 + tip to Fremont).

Scam company. Called them from the California avenue caltrain station late at night, needing a cab as there were none waiting there like usual. Guy said he’d show up in 10 minutes and a driver in a towncar did. Everything was fine until I reached my destination, less than .4 miles away, and the driver charged me $ 15.00!!! fifteen DOLLARS for a 3 minute cab ride. I told him it usually costs half that and he said that «this is a towncar!» and «our cabs aren’t allowed to pick people up in palo alto!» WHAT? I knew he was lying through his teeth. I wiggled it down to 10 after putting up a fit but I still got scammed. No one informed me about their so-​called «rules’ on the phone and they tried to overcharge me big time. NEVER calling them again

I’d never booked a cab before and these guys were the first result on Google. The phone booking was painless, and my cab actually showed up about 15 minutes early. The driver, Russell, helped me carry and stow an entire apartment’s worth of belongings into the cab, and even turned off the fare meter when we hit an unexpected, meandering detour. After days of packing, I was immeasurably pleased that the last leg of the grueling marathon that is moving turned out to be 100% smooth sailing (and with friendly conversation, to boot). Thanks so much!

I travel a lot, and I only use these guys. They go beyond what they need to, too help me. I agree with the previous Unilocaler… Ahmad and Taneem are the best to work with, the drivers are always on time thanks to these two.
This company owns a town car service too… I use that for my VIP clients and its great

reserved a pickup at 5:45. but they didn’t come past 6. i called several times and the taxi came at 6:30. and the driver didn’t know where to go even though i told him the address in a day advance.

I have love them. Each time that i have needed them they have come through with flying colors. I came by them one morning when i had already tried 10 other company’s and none had any driver’s available. I had to open my store at 6 am and was panicking to get there in time thankfully i reached them and they had someone to me quickly and he got me to work on time. I must say i love this service. I request Mike every time i open now. He is at least 5 mins early and always friendly and i never have a bad experience.

Easily the worst cab company I’ve had the misfortune of dealing with, and I spend a lot of time traveling for work.
I agree with another reviewer and would have given them ZERO stars if that had been an option.
Said they’d have a cab to me in 15 min.
20 min later called me to confirm the address, which they had incorrect (OK, mistakes happen) and tell me the cab is on my street
I call them 5 minutes later and am told the cab is «one minute away»
I call them another 5 minutes later and after being put on hold for 2 min, am told that the car broke down so they’ll have to send another cab.
I told them to forget it.
And these times are not exaggerations, they’re based on the call history of my cell phone… 32 minutes to find out my cab wasn’t coming.
Avoid them at all costs.

It’s quicker to take the bus. These guys lie about when they will be there — they say 10 mins, and show up 35 mins later. They hang up on phone calls. Avoid like the plague.

I wished I could say something bad about the service, but the truth is it was flawless. I called and 15 minutes later I had a nice driver in a brand new car waiting outside. They even called to let me know 5′ earlier and once he was at the door!

All I can say is my experience is nearly identical to all of the other reviews. Multiple calls, a wait of an hour and a half. No notification in the meantime that they were late despite taking my number.

I wish I could give them ZERO stars. Here is the story. I call an hour in advance and ask for a pickup in Stanford. An hour later, my taxi is not there. I call and someone says «it’s just two minutes from there, hang on». Ten minutes later, I call again and the same guy tells me he doesn’t know a thing. He gives me the driver’s phone number and basically tells me that I am on my own. The driver was twenty minutes away. The poor guy begs me on the phone to wait for him. I am moved and I wait 25 minutes. And of course it’s raining, and I have a broken leg. When my taxi arrives, I am soaked and tired. The driver looks at me very disappointed (**sorry** if I am going to wet your car, dude), doesn’t open my door, and can bet whatever he wants that I am not going to use this service again.

My sister was waiting for this cab company to pick her up for over an hour, when they said they would be there in 15 minutes. Then, when I called the dispatcher to ask for help, he told me to call the cab driver. I tried to call her and just got her voicemail. Then I called the dispatcher back to see if they had radio contact with the cab driver so he could ask her what the deal was, but he YELLED at me and HUNG UP the phone! I cannot believe how rude that guy was. I will never use this company again, and hope no one else has this experience.

I’ve only used them a couple times, but I’ve been unimpressed. They significantly underestimated how long it would take to get there and one time they sent a car that was on the verge of breaking down. I’d recommend trying somewhere else first.