StarLight CareGivers, Inc.

My father is 100+ and is still living in his own apartment. Up to May 30 he was almost fully independent, including cooking his own meals. However, since June he has required 24 hour care, while he undergoes rehab, relearns to walk, and goes to physical and water therapy. Starlight provides 12 hour shifts as well as shorter 4,8 or 10 hour periods when requested. The caregivers provide his personal care, prepare meals and do light housekeeping. They also drive his wheelchair accessible van to shop, get to appointments and make trips out to dinner, visit friends and go to doctors appointments.
Duanni and Angel have been exceptionally responsive, almost always attending to my e-​mails or phone calls immediately, and making changes in personnel whenever someone does not seem to fit quite so well with my dad. The result has been provision of a very strong team for him, with professional back up in place on those occasions when a scheduled caregiver is not available.
Starlight’s Family Portal is very useful, as it provides each individual caregiver’s care notes for their shifts. Also provided is a schedule of who is coming at least a week in advance. This helps put me at ease, as my wife and I live in the Boston area and the web posted schedule combined with phone calls, texts and e-​mails from Duanni and Angel keeps me in close touch with Starlight on any personnel shift changes, schedule readjustments, or possible medical issues my dad might have requiring attention beyond what StarLight caregivers are allowed to provide.
We receive a synopsis and references for any proposed new staff before they begin with my dad. Every potential caregiver is independently vetted by my dad and by me.
My dad wants to continue living in his apartment and StarLight deserves our thanks in making this possible. I recommend them highly to other potential clients looking for caregiving from an agency that demonstrates exceptional professional service, responsiveness, warmth and efficiency. Wes F.

Duanni and StarLight caregivers found the most amazing caregiver for my mother. Duanni came to my parents’ house for a complimentary assessment of my mother, her care needs, and the house, then proceeded to find us a caregiver. We were specifically looking for a Mandarin Chinese caregiver and had tried two other larger agencies in the area who were unable to find a good match. After one or two caregivers who did not «fit» with our needs, Duanni found us the perfect match and we could not be happier.

I sent them an online message and Angel called me the very next day. She answered all my questions and promptly emailed me Client Service paperwork to get the ball rolling. Ill keep updating as we go through this process of finding part time help for my father.
The day afterwards my parents and I met with Duanni — intelligent, professional, empathetic, curious and thorough. After, I left, she walked through the house in a non obtrusive way. She emails and texts swiftly.
Within a week, she found a match for us! His first day was yesterday and he came with his Manager. I thought that this extra step, really insured that we would have quality care and communication. My Chinese mom is not easy to please and she is
glad that our new Korean male helper is exactly what she wished for.

After our mother broke her hip in August 2014, we were referred to Starlight Caregivers by the staff at Sequoia Hospital. Our initial phone communications were very professional. Duanni was able to provide a caregiver within a day of our confirming that we wanted someone to begin taking care of our mother. We have been very satisfied with the people and services provided by Starlight and the sister company Footprints. Mom has had 24 hour attention since she got out of the hospital. She can be very particular about who is in the house with her, and we went through several people finding the right people for her. This is not a knock on Starlight. Rather, it is a high compliment that Duanni has access to so many quality caregivers that she has been able to «custom fit» her services to Mom. Cynni, Jenni and Amy have been particular lifesavers and have become close friends with Mom. They provide all kinds of support beyond simple caregiving, including helping Mom buy new household appliances, getting her drivers license re-​issued, resolving banking issues, etc. We recommend Starlight and Footprints very highly if you need a competent, well trained, professional caregiver.

I cannot say enough about the high quality of care that my parents received from Starlight Caregivers. Duanni has built an incredible team of Professional Caregivers and Management Staff that far exceeded our expectations. I have to mention Rosa specifically who was exceptional. Knowledgeable, experienced, caring and professional. She became like a member of the family and took care of my folks like they were her own. Angel in the office was always accessible, responsive and kept everything extremely organized and on track. I highly recommend Starlight and their team of professional caregivers! Thank you Starlight for helping us through a difficult time!

My mom just had hip replacement surgery on Jan.1 and we had to decide between a rehab facility or home care with a full time caregiver. We chose the latter and have not regretted it for one minute thanks to Duanni and her team. I actually called at 6:30 am thinking I would get the agency answering machine but instead, Angel (yes, there is no such thing as a coincidence) answered the phone. By 11 am, Duanni was at Good Samaritan Hospital chatting with my mom and me. My mom was discharged at 5:00pm and we had our second angel of the day, Zoila at the house ready to care for my mom. Zoila is truly a blessing (professional, warm, organized, tidy, and a good listener) and took amazing care of my mom until we relocated her back home to San Diego. We were also able to have Ruth in our home for a few days. Ruth was also amazing and caring. Duanni went above and beyond to make sure things were just right for all of us during this very stressful time. I would not hesitate to recommend the entire team!!! Thank you all!

for TL;DR — starlight is great quality team that is flexible, responsive, and very caring. They are highly recommended.
We’ve been working under quite a bit of stress with bevvy of health issues over the years with our parents and grandfather, so we have good experience with what healthcare and caregivers can provide. We decided to bring on Starlight because of an immediate need with my grandfather. Our requirements were the help to be fluent in Chinese, strong to help move my grandfather around, and be professional with the medical and personal needs of my grandfather.
They came in immediately to do an assessment, spoke to my grandfather and us to put together the list of needs and responsibilities for the staff that would be helping.
Since then, they’ve been providing almost ²⁴⁄₇ care with a rotating group of people that are pretty fantastic. Everyone cares, and provides support to their teammates and our family. Our requirements changed, and they adapted very quickly to it.
We don’t have any reservations in working with the Starlight team and will recommend them always.

We first became aware of Starlight when my mother suffered a bad fall and we had to find overnight support for her while hospitalized. We contacted Starlight literally on a Saturday afternoon and they had an experienced highly qualified person at the hospital within 90 minutes! Talk about a load off of our mind.
We continued to use Starlight for the remainder of the week my Mom was in the hospital and even now that she has been moved to a skilled nursing facility. Duanni has always been engaged with the process and has been a big part of making sure that my mother is on the road to recovery.
I heartily recommend this agency and know that you will be more than satisfied with their attention to detail and quality of service.

We were referred to StarLight CareGivers by Avenidas after sub-​standard service with our then current caregiver service. Duanni met with my mom, my sister and myself and I liked her right away. So did my mom, who was very cautious with anyone new. Duanni spoke directly to my mom and got a sense for who she was therefore bringing the right caregiver to live with my mom. Duanni expressed her concerns with regards to her safety and suggested safety measures in her home to make mom as safe as possible. Mom lived her last several months in her home enjoying the company of her caregiver from StarLight and my sister, brother and myself felt secure knowing that my mom was being well watched and taken care of.

I am writing this review as a current employee of this company.
Before I get into the details, a little about my background in caregiving: I’ve been working in the field of caregiving since 2009. During these last 5 years, I’ve built my working knowledge of diverse disabilities by providing great and satisfactory care to all my clients and even had the pleasure of experiencing life as a live-​in caregiver for almost 2 years. With that being said, if you have been a caregiver as long as I have, you will agree that one of the most important factor to taking care of clients is communication between the caregiver and the agency.
Now, I’ve been with 4 different agencies before this one and I have to compliment on the fact that Starlight’s management is absolutely superb. One factor I can always count on is the management’s ability to keep everything organized. They work day and night to ensure that every client gets the most appropriate care/​services. I can always count on my agency’s management to be there to answer my questions, even in the middle of the night. I sincerely appreciate all the hard work Duanni, Nancy, and Aliza puts in to ensure that EVERYONE is happy. As a student scrambling around to make enough money for rent, classes, textbooks, etc., I can say with confidence that Starlight is very accommodating to its caregivers. Duanni was more than willing to work with my tight schedule (I also work 10am-​5pm in a restaurant Mon-​Fri AND go to DeAnza to pursue a career in nursing) and provide me with continuous overnight shifts for the past 3 months.
I believe I do not need to write any more regarding the quality of care we provide. As you can see from all the satisfactory reviews from actual clients, the quality of the services provided by Duanni and her company is TOP notch. If you or your loved ones are in need of excellent care, I can say without a doubt in my mind that all of us Starlight Caregivers genuinely love putting a smile on the face of each and every person we work with. :D

Starlight Caregivers couldn’t have been a better service. My mother shattered her shoulder, and I needed to quickly find care for her when she came home from the hospital. Duanni Hurd, the founder, met with myself and my mother while she was still in the hospital; from there she was able to personally select the right caregiver for my mothers’ pain management and movement restriction needs.
Zoila, the caregiver, not only gave fantastic care to my mother, but was also a much-​needed companion to her during this stressful recovery period. My mother was thrilled to have someone who was both responsible and sensitive by her side.
The billing and communication process was beautifully facilitated through the Starlight Caregivers website portal — never once did I feel «out of the loop» or uninformed as to how my mother was progressing in her recovery or how the caregiver rotation was being handled by Starlight Caregivers.
All in all, I would wholeheartedly recommend this service to anyone looking to find in-​home care.

If I could give them 10 stars I would.
Starlight Caregivers was extremely professional, helpful and sympathetic to our needs especially when we were going through hospice care for my grandmother .
They were very resourceful and extremely professional. They provided us with documents highlighting their proof of insurance and coverage. They carefully screen their employees and that gave us a lot of comfort.
They are highly specialized in bilingual service for the Chinese, and that was definitely something that we desperately needed for my grandmother because she didn’t speak any English.
After her passing days, they still followed up with us to see how the family was doing and provided us with resources to help us cope with the loss. It made us feel that they were a part of our family.