SurveyMonkey

While this used to be a useful tool, the company’s choosing to put all exports behind the paywall makes it now almost unusable for free. Wish I’d known that before I collected 22 responses to 10 questions each. Now I either need to spend $ 52 (because you can NEVER just get one month due to their cancellation policies) to get my data, or spend hours hand-​typing. So incredibly annoying to discover this after data is collected. Hope this post helps others.

BE CAREFUL! I feel Survey Monkey’s policies are extremely deceptive and misleading. I can 100% echo the comments below. As a student, I used Survey Monkey for a school project ONCE, and then over a year later I realized I had been charged $ 26 each month as part of their auto renewal program that I feel was completely unclear and misleading. I never knowingly asked for, wanted, or used these services, which cost me a total of over $ 500. Please do not get involved with this company.

After pressing a bit, I was able to get to a couple of professional Survey Monkey staffers and did achieve a fair enough resolution to my payment/​billing issue. The service is very helpful and easy to use, so I’m pleased to return as a customer.

Okay, in this day and age to find an incredibly responsive customer service department is rare. I have been using Survey Monkey for years as a not-​for-​profit management consultant and have always designed my own surveys. There was a snafu with my cancelling the monthly upgrade fee. Sean in Customer Service responded almost immediately, researched the charge and resolved it to my satisfaction. I just have to say kudos to fantastic, responsive customer relations folks!

I needed their services for work, but only for a month since we do not need to survey people often. I followed the directions on their website to pay/​cancel the subscription same day so that I could have 1 month of the program use without the auto payment.
I marked my calendar with the last day the services were available to me, as was written on their site after cancellation. I exported the information needed on that day.
SurveyMonkey billed us for the next month. I wrote to their customer service explaining the billing had been cancelled, and they said I used their services after that billing. They refused to refund us. Each time I wrote in, I was written back by a completely different person as well, which was annoying.
Be careful of their incorrect information and do not pay for their services if you do not want to be billed past cancellation.