Toss Designs

This place has awesome customer service and a variety of gifts at different price points. I will definitely be going back!

I needed to pick up a few gifts for some girlfriends for a girls day out and this was the perfect place! I got some plastic wine cups (go vino) with initials on each ! Nicole was really helpful in helping me pick out other little gifts as well as creating ‘V’s for my two friends whose initials weren’t a part of the most popular initials. The prices are reasonable and merchandise is super cute! It’s a bright store with fun patterns and really sweet gals that work there! I will definitely be heading back for gifts, cute clothes and other fun accessories!

very nicely remodeled store at town & country village in palo alto. it boasts colourful merchandise such as cell phone covers, trinket boxes, coasters, women’s clothing and other unique gift items. store is small, therefore i can’t see more than 5 or 6 customers shopping inside at the same time, but it is very cute and has a lot of great items. note that the merchandise here is primarily aimed at the female population.

I was recommended to go here to buy Christmas/​B-​Day present for my aunt. As a guy, I was completely clueless about what to get her, so I was really relieved when the staff went out of their way to help me pick out the perfect present (which my aunt loved). They have a lot of cool little items in there and I can definitely imagine my sister and aunt spending days in there, wanting to buy everything in the store. Absolutely going back there in the future to pick up presents for all the women in my family.

So I posted a review about not being able to return something that I got as a gift for Christmas and the management wrote back to me and allowed me to come in to return it. That was really nice of them. I had a pretty fun time looking at all the things they had there. I was grateful for being able to make the return!

I feel compelled to write this review in order to warm other potential customers about this business. My mother very generously purchased one of their bags for me as a gift. I am vegan and I will only buy cruelty free (non-​leather) items. Bags are particularly difficult to find; they frequently break because synthetic materials do not stretch; they are not, you know, skin, which is elastic. She bought the bag from the saleslady with the specific understanding that the bag would be sufficient to carry my books (I work in academia) and that it would do so without breaking, which I had voiced to her as one of the qualities I require in bag. The saleslady sold her this bag and specified that should it not fill the needs (that is, should it break due to reasonable wear) I could return it or exchange it. Within two weeks the handles had basically torn off and the bag was no longer useful. My mother bought an identical bag for my sister and she experienced the same problem. I live in LA, and there is no Toss store in my area, so I called the Palo Alto location to alert them to the problem. I let them know that I do not live in the area and that I would bring the bag back next time I visited my family, which would be in a few weeks. They told me to bring the bag in when I returned to the area and that they would exchange it. My sister, who does live in the area, did exactly that and received an identical new bag, which is already, after a week, breaking.
Because of a family emergency, I happened to come up to the Bay Area. Between caring for a sick family member and trying to keep myself together, I took the time to bring in my bag with the reasonable expectation that the store would honor their policy. Not only did they refuse to exchange the bag, but they told me that they had recently changed the policy – AFTER my mother bought the bag – to not allow exchanges after 14 days. The sympathetic saleslady who saw the extent of the damage on the bag called the manager, who, after hearing her explain the situation, denied my request.
In my mind, this is completely disingenuous. For a store to not only refuse to stand behind their product, but to uphold a new policy that was not in effect when my mother bought the bag in good faith with the express understanding that the bag and the store would hold and uphold its promise is unclassy, poor business practices, and frankly, unethical. My mother is out over $ 100, and is embarrassed about a gift that she bought for me with her heart in the right place and with the best of intentions. I am short one bag, one afternoon of my time, and now, on my patience with this business.
Things in this store may look pretty, but they are clearly not quality and store clearly knows this. Whatever you need, you can buy it elsewhere.

Auuu — its aiught… only cuz its a new store that recently opened.
Yeah the stuff in there was cute cee but who buys that nonsense anyway?
I saw one thing that I liked… it was a kitchen towel that had some women from the 50’s with those now adays little tiled words that said ‘dinner, make your own’…but not for no $ 15 and who wants a kitchen towel with some women we 2012 women can’t even relate to? I certainly dont!
We’ll see if the place lasts. Its bright, cheery and colorful but I don’t really see a market for their stuff.
Napkins, kitchen towels, stick on monogram letters, etc. etc. etc.
This place might just toss its designs right out the T&C center.

Truly great selection of luxury gift items that look expensive but are *extremely* reasonable. Lovely people too!

C-​U-​T-​E stuff! Adorable wallets, key fobs, bracelets, etc. Nice house things too (cutest ever salad servers, wood with silver fish attached). And, good prices to boot (which I did not expect when I looked in the window, especially given the location). Can always find a hostess gift or something similar (although also always find something I want for me too). Really nice staff as well.

HECK TO THE YYYYYYES! Bingo, finally, yes, perfect!!! Now this is what I call a gem! I finally found a store/​boutique that I super duper love! Something that motivates me to love Palo Alto. I’ve always been curious about Toss, having it look familiar since I know that I might have passed by it many times in the San Francisco one. What really attracts me to this boutique are the nautical themes and undertone, yet not so undertoned colors. They have some great luggage bags, purses and other nick nacks you can lay your eyes on. They offer many great gift ideas like luxury bar soaps, soap dispensers, blouses, sandals, shoes, novelty items, jewelry, note pads, parfum, lotions, candles, baby stuff, novelty kitchen stuff etc etc the list goes on, and it’s packed into one little store. I had a little peep while I was paying and saw that their back room is ridiculously packed with fresh bags as in what you see on display, you get a fresh one from the back. The ladies there are very nice, and greet you upon arrival. Prices are quite reasonable, and the superior quality of their items can be seen just by looking at them. Don’t let the window display fool ya, this is no rich girl snob store, this is a place that you go to and call retail therapy!
Key things to remember:
*Go in! Go in! Don’t let the million dollar window display fool you, you’ll be able to get what you want.
*Affordable, reasonable, and worth it.
*Friendly customer service
*Ask for a freshie
*They take debit or credit
*Don’t get too overwhelmed with what you see :)
* You wont be disappointed