High Tech Medical Park

I had a scheduled MRI today. The nurses there where great everyone made me feel very comfortable. Thumbs up. Very professional, pleasant place.

I see Dr. Parikh, she’s a cardiologist located on the second floor. I have noticed on the first floor lobby that it always has a few people waiting. I don’t know what doctor they’re going to see. My wait time isn’t bad, the first time I only waited a few minutes. The second time I waited for the doctor about thirty five minutes, it helped I saw the nurse right away. Dr. Parikh listens to what you have to say and gives feedback on how a person can make changes. She’s positive and shows her concern for her patients. Any testing a person needs done she has always wrote a referral for it. I highly suggest seeing her if your having concerns for heart!

I had the first appointment as I was told but I have been waiting here over an hour
They told me one thing and did something totally different

Seriously, they got to be accountable.
First they don’t answer their phones. You wait forever THEN go to VM. If that is the case, why not simply have call go there immediately? but no, better to wait 10 minutes THEN be dumped into vm, right?
Then be ready to SIT & WAIT for return call.
May or may not call.
Just what everyone wants needing medical care, huh?
This is the best one, however.
They have «walk in» basis for X-​rays. NO appt. necessary.
So being overly cautious, I call there just to be sure it’s still same policy & ensure posted hours apply to X-​rays.
I WAIT to speak to scheduler to be told I got it all right.
I drive over there but what’s that… an unexpected traffic jam on Rt 83 turns 15 minutes into 40.
yeah, NOT their problem, I get that.
But NO… when I walk in to hand them my order for 2 simple X-​rays the lady at the desk (and her face spoke it all) turns to me to announce…“OH, so sorry but our X-​RAY machine has been down all day!“
HUH? FIRST machine, as in singular? You telling me they have ONE X-​ray machine? How in the WORLD can that be?
But most irritating, I called FIRST to say I am COMING IN FOR AN X-​RAY!
They don’t tell the personnel there so maybe they can alert anyone that MIGHT call?
Guess not.
So, I wasted almost 2 hrs. of my time & came away with NO x-​rays.
Funniest thing of all this, even called today to ask «is it UP & running?» and they have NO idea.
I waited on hold SO long just trying to get an answer, I hung up & figured I got ONE more day (just tomorrow) so best to check with Tinley.
Otherwise seeing my ortho doc without the X-​ray he NEEDS to see to consult with me (yeah, thx HMO. Trying to get referral for probably $ 10 X-​ray is like trying to score a winning lottery ticket… bang up job there again).
GO elsewhere!

Waited 30 minutes after the scheduled appointment before the tech came out. Despite arriving 30 prior to the appointment.
The tech had horrible bedside manner. I would not return nor recommend any of my friends to use their services.

Was here recently for an appointment. I had Kathy as my technician and Joan as my registrar and they were both fabulous. This is nowhere near my house but I would drive back here again easily for the service they provided. My feeling is if you’re going in to have something unpleasant done, and you come away still thinking the people who serviced you did a fabulous job, it’s a mark of a truly professional staff, which this has.