Sunset Pointe

I typically don’t use Unilocal but I’ve reached me end with this complex. Here we are, ¹²⁄₃₀ and we get a notice LAST minute that our water will be shut off between 9−5pm. Lol. That’s normal right? Maintenance is HORRIBLE at responding. They are overpriced. I have been a resident for three years and I STILL have no place to park. Unbelievable… there’s some «waiting list» which doesn’t really exist. Once I’m financially stable, I’m outta here.

I would give it no stars if I could! This place is a shit whole, unfortunately I still live here with my family but we are looking to get out of this shitty as place. Their maintenance service sucks they take over 2 weeks to fix anything, my light went off so I have no electricity in my room and to them it’s not a emergency. This place is so over priced and their walls are extremely thin where I can hear the stupid ass neighbor upstairs always getting beat by her boy friend and of course they will take care of it which they never do. And the whole complex smells like weed. I have a 3 year ago old and in the summer I have to close the dam Windows cause this place just smells like weed.

WARNING: EXTRA LONG REVIEW ALERT! (BUT IT’S WORTH THE READ, TRUST!)
This place is horrible. I just moved out a few weeks ago after living there 5 years, so trust me I know the down low on this spot. Now, the first couple years here were ok. I keep to myself wherever I live, so I never had problems with the neighbors. My problems were always with maintenance or staff. Maintenance problems at this place were never ending, the final one of course being the reason I moved out in a hurry. They claim to have 24 hour maintenance. No. They have a 24 hour resident handy man who only has a pager. One night I came home from work around midnight to a horrid smell. My toilet had spewed sewage all the way to my front door! Sewage is a break in the line, not a toilet blockage problem which was confirmed to me by the 24 hour plumber I had to call when the resident handy man didn’t return my call. That plumber charged me $ 129!
I took the bill to the office in the morning, and they claimed they weren’t responsible because I called an outside company. I showed the manager Rocio my phone and how many times I called the in-​house line (which was 8 times). She said she would talk to the regional manager to see about getting me a rent reduction for that amount. She also sent the handy man up to my unit to“clean up” the sewage. Um… why did he use MY LINENS to clean the mess, then throw the sewage covered towels in my bathtub?! So now MY TOWELS are fucked, and my bathtub is contaminated with sewage! Y’all know I went off! Rocio stalled for 4 days about the regional manager, then finally told me that he said no to paying the bill. Liar. I went online to ANZA management and found the corporate office number and called myself. He had never been told about the problem! I got him to take it off my rent only after threatening to call a lawyer!
Oh, but that’s not even the big one you guys. You’re not even ready the reason I moved. On December 5^th of 2013 my carbon monoxide alarm started going off in the morning. I called the leasing office and asked them if they would send maintenance to check out my wall heater to make sure there was no leak of carbon monoxide. I gave permission to enter, and took off for work after they said they would check. I was working in a distant location, so I stayed in a hotel for work until Saturday afternoon. I got home, and turned on the heater. Soon after, the carbon monoxide alarm started up again!
I immediately call the leasing office. The secretary Socorro answered, and told me that maintenance has already fixed my heater, and that since it was a weekend, that they wouldn’t be able to service my unit again until Monday! Unacceptable! I freaked out (turned off the heat) and called the gas company, as there could be poison in my unit. They deemed it an emergency and sent out a tech right away. A few mins later, I get a knock on my door and its Socorro and Danny (another secretary) from the office. They ask if they can come in. I’m confused, but let them in, and they start walking around my apartment as though they are looking for something.“Why are you two here and not maintenance?” «Well, she just wanted to come check it out.» «Check what out? You can’t see or smell carbon monoxide, so again, what are you two doing here? Im not faking the alarm, you can hear it.» «Maybe you just have dust in the heater, or need new batteries in the alarm.» At that point, Danny tries to snatch the alarm off the wall and pull the batteries out! I tell them both leave! A few mins after they go here comes Jose the handy man with a pack of batteries. I didn’t let him in, as the gas tech was right on his heels. The tech did a test on my heater and air quality, and stated that I had OVER TWICE THE AMOUNT OF CARBON MONOXIDE that it takes to be safe! He said I could’ve died if I ignored the problem like they told me to. They had 2 full days to fix it, and lied about it which could’ve literally killed me! I had no heat in the apartment after that, as the gas tech cut the line, and red tagged the heater as a life threat.
I stayed at a hotel as I couldn’t be in a freezing apt over the weekend, and they refused to pay for my hotel. I emailed the managers and told them I only wanted a licensed heating agency to fix the heater as recommended by the gas co, and under no circumstances did I want their handy man. While I was at work, they sent in the handy man into my unit WITHOUT MY PERMISSION! ILLEGAL! I found another place to live soon after that and gave them a 2 week notice, which is all the time I could give as I didn’t want to stay there another 30 days and lose out on the new place that was ready to go immediately. I moved, and even cleaned the old unit and left no damages so they can’t say I did anything. In 5 years I was late on my rent ONCE. Can you believe these assholes kept my full deposit, and are now claiming I owe them money for failing to give 30 days? HA! I will burn my wallet b4 I give them a fucking dime!