The Home Depot

No, just… just no. Came in to buy blinds, left with just a cactus and enormous frustration. Most of the employees we worked with didn’t know how to help us and didn’t care for our time. Save yourself frustration and don’t come here if you’re looking for cut-​to-​size window treatments.

I understand now why the rating is so low on this location. Today I came in to make a copy of my house key I made two copies me and one other guy were in line to make copies of our keys. The guy that was working at the key stand mixed up our keys and gave me someone else’s house keys now I don’t have a house key. That is ridiculous and he should be fired for mixing something so serious up. But of course they don’t care. They just sit there and act like they don’t speak English or understand the severity of this issue. Now I don’t have a house key thanks Home Depot!

In the paint dept right NOW. We have the Behr booklet. Chose the color. Asked the girl for a larger swatch if possible to better see the color. As God is my judge: «It’s too hard to find.» Excuse me??? What???

Horrible customer service department. I ordered a rug and a few plants. They told me this will be delivered the same day. It took them about 45 min just to enter in my order, while they discussed their plans to go to gyu kaku for dinner and drinks. They called me back at night saying it will be delivered the following day. Next day comes around and they wanted to reschedule for another day. I finally called back to cancel my order and get a refund. Customer service put me on hold for 30 min. I hung up and called back, they couldn’t figure out how to refund my order and said they would give me a call back. 4 hours later and still no call back. I had to call and ask for a manager. The manager (Peter) was very nice but was also not able to refund my order. Peter was very apologetic, however I am very fed up and frustrated. I would not shop at this location again. Bad experience.

I purchased some moving boxes this week and went to pick them up. The service desk seemed really unorganized and it appeared there were at least two people training as they didn’t seem to know what they were doing. When I finally got my boxes they were far too many for me to easily get out to my car. A very nice employee from the nursery department offered to help load my car. He was the only bright spot in the transaction to be honest. He clearly had customer service skills and knew how to treat an employee. I wish I had asked him name so I could put it in this review.

I was just here this afternoon, this place needs more workers for sure. Too many people waiting in line, cashiers are frustrated at their post. Staff in departments are helpful, that is if you are lucky to find one free to help. I would like to give the management a piece of advice, when you have clients waiting in line for long, they will take their business else ware.

It’s 5:06pm 1÷21÷16. I was just in isle 16 and asked an employee from the self checkout area for help. She was kind and polite (only reason i gave 1 star) and paged for assistance. I waited and waited for assistance, the employee saw me waiting and waiting and I heard her over the system paging 3 times for someone to help me. On the last page she even emphasized «customer waiting.» I was about to spend about $ 500+ on materials and tools for a project I have at home. Guess I’ll drive to Lowes.

I brought in a water heater for a warranty replacement. Manny was great. He took care of everything. I had to go back later because I forgot to r move the gas fitting. Don’t ask Jon in customer service for help. He lied straight to my face about the heater being gone already! I guess he’s too lazy to actually check or, he’s blind. I walked to the back and there were two water heaters just sitting out in the open. Yep, mine was right there. If you need help ask for Rodolfo. He got my fitting for me right away. Summary: Talk to Manny or Rodolfo but, don’t waste time talking to Jon.

By far, this store has the worst service of any Home Depot in the area. For one thing, you can never find a knowledgeable employee, they all seem to respond with ‘It’s not my department’. A little cross-​training will go a long way to alleviate this problem.
Also, forget about calling in with a question, unless you want to hear endless ‘hip-​hop’ while waiting for someone, anyone, to answer the phone, within a department. I finally hung up after 20 minutes of waiting.

CAREFUL WITH YOUR CARTS!
Apparently, there seems to be a lack of carts for the store so if you get one, TAKE CARE IT! People WILL come and STEAL YOUR CART although you have your stuff in there! Three people took my cart! One asked for it. The second just came up and got it and walked away with it. I chased her down and told her it was mines and my stuff was in there and she started hesitating and tried to pull it off. The third one just put his stuff in there, SEEING ONCE AGAIN my stuff was there.
OVERALL CAREFUL WITH YO CARTS!
The store is pretty lame and simply and lacks of the ‘Home Depot’ feel. Customer service is lame.

Alex in the paint department is not only knowledgeable but he is extremely helpful. I really appreciate your help and my fence looks beautiful.

I came here with a friend because he needed to return an item so decided to do a review on the store since I went with him lol. There was a line at the return registers but it moved very quickly. When we got to the register it was a woman with brown hair who did the return (didn’t get her name) and she was really nice and friendly. Didn’t give my friend a hassle about the return or anything. Just fast friendly service! Great job home depot!!! :)

Some workers really love their job. They love what they do every day and it shows when we communicate with them. Some other workers, could really care less… We’ve been coming to Home Depot several times in the past 3 months because we’re opening up our business and need a lot of different products.
Last night, we came in to return some items and there was a long line ahead and now behind us. Only 2 employees working. Finally a 3^rd comes and it moves a little quicker which is why I gave the 3^rd star.
The 3^rd girl who was assisting us, moves very quickly! A+ for the hard, fast work there! She had us at the cash register, boom, bam, done. It was done in less than a minute. Than when she thought she was done, she went below the register to check her cell phone. Kids these days. lol.

I went to Home Depot after checking prices from other places that sold tiles at September 24, 2015. They were more affordable than all the rest (I’ll give them that). But it is not worth the frustration caused. Currently while writing this review, I have yet to receive the tiles I bought.
It’s a game of cat and mouse where I call them they tell me a date but it doesn’t go through. I call them they schedule me a date for a call back but nothing. I have cancelled appointments with another company that would install the tiles for my house and have been charged twice for cancellation fees. THIS ISN’T HOW IT’S SUPPOSED TO BE! I pay a few hundred dollars and I still don’t have the tiles!
I get promises for a call back but nothing. And if I do get a call back, they would tell me a date and either me or my wife would be at home but still NOTHING! I call again, they apologize and tell me some pathetic excuse that «Oh, sorry that was for another customer and you were told wrong.» Is that really my problem? AGAIN, THIS ISN’T HOW IT’S SUPPOSED TO BE!

Five stars ONLY for James in the garden department.
He is so very helpful, friendly, very courteous and truly is what customer service is all about. He works hard to make sure all my shopping list gets covered and loads the truck. Amazing he works with a smile and chatter conversation about do-​it-​yourself tips and recommendations for products just purchased.
I have shopped at the Van Nuys Home Depot since moving to a neighbor nearby 15 years ago. ~~TODAY I WAS HELPED BY A VERY DRUNK Home Depot employee! I smelled a super strong alcohol odor before he even came close to me. When we spoke, oh my gosh!!!
I approached the on duty manager with this information and he literally knew the employee I was speaking of and actually SAID he was aware of the problem. Omg! Are you kidding me?
So so very dangerous in a huge retail as Home Depot!
I am not the so-​called whistle blower type, but this actually scared me.
I left my contact information with the ‘manager and give him notice;
I expected a phone call follow-​up or I will be contacting the Home Depot Corporate Office.
Sorry Home Depot Van Nuys, please make it a safe place for your patrons.

I’ll come to Home Depot if their competitor does not have what I’m looking for. Home depot has rare tools that most other hardware stores don’t normally carry.
Home Depot has a contractor feel to it. I’m your typical DIY guy that likes to make upgrades on my home. I prefer Lowe’s where they have the same items as Home Depot but set up like a showroom and have significantly more customer service men/​women walking around.
Home Depot is known to have limited number of people on the floor and when you do find someone, you have to stand in line waiting to ask your question. I believe Home Depot’s strategy is to appeal to those who already know exactly what we need to do versus those that need some guidance. This way they can employ less people. Just my two cents.
Price wise, Home Depot may be cheaper just a tad bit on some items. For tools, go to Harbor Freight first.
There is plenty of parking in the lot and some of the spaces are specifically marked for bigger trucks to give them more space to maneuver larger objects.

This review is for the guy that works at the paint department mixing paints for customers.
I brought a brick stone from home and I want to have a paint mixed of the same brick color sample I brought. The paint guy without blinking told me he could not do it. He said he needed a real paint color.
Here I am thinking. What happened to color matching with the use of color catalogs. At least the paint guy would have thought about using a paint color catalog. But no. He couldn’t think outside the box.
Maybe it is only this one specific paint dept employee. Because most Home Depot personnel are so helpful and smart people.
The date and time of the encounter was Sep 1, 2015, at 12 noon.

Nice location. Not much to say about this pace. Its just like any other Home Depot. Honestly, the only thing to me that is a problem is the customer service is not always up to par. Its always hard to find help. And with this place being as big as it is, its a bit annoying to be walking around in circles trying to find someone to help you.
Also, this happens a lot. You find someone, but they find someone else to help you cause its a different department or something. I just think everyone needs to learn the whole store…