Jiffy Lube

Clean shop, super friendly fella. pointed out magazines and water in the waiting room… them ol boys at Kwik Kar don’t do that. I was just surprised to pay $ 93 for High Mileage Oil, Oil Filter and air filter. But this place was convenient to me and even though Walmart priced this same service for $ 72…I was in and out in a fraction of the time.

Friendly and good service. I pulled up and was greeted right away. Explanation was given that there is a brief waiting period due to cars ahead of me. My vehicle received full service and I was informed that my vehicle is leaking oil. tires where adjusted to the pressure I asked for. makes me feel good when others realize that my car is my passion. The time from service to check out was excellent given the thoroughness of the work done.

This Jiffy Lube location is awesome! When you drive up, you are immediately greeted and they will get to working on your car ASAP. I’ve been here for an inspection and to get my air filters changed (both cabin and engine). For those two services I have never waited longer than half an hour and the best part besides the friendly and efficient staff is that they are constantly sending coupons via email that you can use to maximize your savings. Each time I have visited Jiffy Lube they have been way cheaper than the dealership and much nicer as well. Given the proximity to my job, I will definitely continue patronizing this Jiffy Lube location for future car service and maintenance needs.

This has to be the best oil change place I have been to. The customer service is top notch. They opened doors for me and were very friendly. Jaqueline was so sweet.

I’m not sure where to start. My car started to over heat two days ago, and the coolant was an unpleasant rust color with specs of «stuff», so I decided to take it to Jiffy Lube yesterday morning for a radiator flush and oil change. I was greeted by Dorian, the manager of the location who took my keys and started the oil change and flush. I sat in the lobby and waited for a bit before he called me back outside to tell me about my rusted radiator cap. I agreed to purchasing a new one, and went back to the lobby.
Shortly after, he called me back outside to introduce me to his employee and show me that I needed a new PCV Valve as well. I was a little hesitant as I don’t really know what a PCV Valve does, so he offered to give it to me for free. I was appreciative and returned back to the lobby.
After my service was done, the total came up to a little short of $ 150 dollars, and thinking that my car needed it, I agreed and hopped in my car and left. On my way home my car started to overheat so I pulled over and promptly called Jiffy Lube again. I asked what could be the issue and why it is still overheating, and Dorian says it was probably the thermostat. He asked me to swing back by. I did just that, and when I got there, he met me in the parking lot and looked at the gauge and saw that it was overheating. I was very upset as I thought I had resolved the issue by flushing it out, so Dorian says, «Do you need a hug?» …no. I don’t need a hug from you.
Just to put this out there, I was and am completely okay with my car not being fixed. I did however, expect them to do a good job at flushing out my radiator, which leads me to the second part of my story.
I parked it at home and went about my day. That night, I checked my radiator reservoir and removed the cap to run my car and make sure the liquid was actually getting hot. That’s when I discovered the liquid was STILL rusty colored with specs of «stuff» in it. I am no expert, but shouldn’t the radiator flush actually flush all that liquid out? I waited until this morning to call Dorian back to explain what was going on. He said that my entire radiator was rusted and that he performed the service correctly.
I asked for a refund and he tried to offer another flush, but I denied. I told him that he offended me asking for a hug and not doing the service properly, and he told me that he did nothing wrong. So, at the end of it all, he agreed to giving me a refund and to swing by whenever was convenient for me.
I got in my car and drove to the location. The garage was empty and I was the only customer there. As I walked up to the building, an employee asked me for my keys, and I simply said, «No, it’s okay.» and he got frustrated and turned to Dorian and said, «She said ‘it’s okay’».
Dorian then got frustrated and said, «This is the kind of f – ing s – t I can’t f – ing stand right here.» I was ASTOUNDED. How can someone, especially store MANAGER say that to a customer? I was a bit nervous and walked into the building. Dorian entered the building as well and said, «You know, most of the time people don’t ask for refunds on services. It’s not what people do.» and I told him that he didn’t have to refund the oil change or the radiator cap, and he could even charge me for the PCV Valve, but just to refund the radiator service.
Still frustrated, he said he was just going to refund the entire ticket. He did just that, and I left.
Worst. Experience. Of. My. ENTIRE. Life.

Great service! They were extremely fast and friendly. I spoke to several of the folks there who getting their vehicles service there who had nothing but great things to say about them! I will definitely be returning!

Fast, friendly service!
See Dorian. He’s the manager and will take great care of you!

I’ve been to this jiffy lube location 3 times and each time, they have exceeded my expectations. Their customer service makes the NTB across the street look like crap. oh wait, they are.
The last time I came for an oil change, I was greeted IMMEDIATELY. I have always had issues with time management and if i drop my car off for an oil change, I expect it to be done withIN 1 hour and I feel that 1 hour is being generous (depending on how busy they may be at the time). Jiffy lube has always greeted me, opened all of my doors, been very patient and kind with me, and has never had my car more than 25 minutes for an oil change. The only time they did, was when I decided to drop my car off, then walk across the street to the 24 hour fitness to get a workout in.
I love how FAST, time manageable, and GREAT they are.
P. S. keep your eye out for $ 20 oil change coupons on GROUPON! it is soo worth it!

Excellent! Very knowledgeable as well. I will be back for sure. The manager and I have something in common, sports…

They advertise $ 24.99 for an oil change, but they don’t tell you it’s another $ 15.00+ for labor, so after tax, a basic oil change costs over $ 40.00…And the kicker; how many Jiffy Lube mechanics does it take to replace a head light? Apparently there is no answer, because I just had three try and none of them were capable. Geesh!