Terminix

Your technician is always prompt, courteous, and professional. We are virtually bug-​free!

Is there any way to give this company no stars? Do not trust these guys. They do unethical business and scare tactics. They will suggest service you absolutely don’t need and are quick to call and harass but won’t return call promptly if you have a problem or concern. You’d think that the manager would be helpful but he’s worse than the technician! I have been taken advantage of and rather than help, the manager John Kasper threatened to ruin my credit if I did not pay you heard that right he threatened me. When I asked him to give me his name he simply hung up on me. I had to get his name from calling customer service back. I suggest anyone doing business with this particular branch to rethink that decision as maybe you may be taken advantage of. I could keep writing on here but bottom line, this particular branch is unethical. Oh did I mention I had been a customer for years and just recently realized that all this time I have been getting screwed! I’m get so upset just thinking of how I’ve been violated that I didn’t mention earlier that the particular service I’m talking about was «rats» in my attic. Of course they came and did like less than an hour of «work» and when I checked the work all I saw was 3 little mouse traps. Not traps like you’d expect, the kind anyone can get at the 99 cent store. Nothing has been caught and after a second opinion that’s how I realized I had been scammed. I trusted these guys and for that I feel stupid

Run away from these people. Had a termite inspection scheduled for 1 – 3 pm., guy comes at 10:30, I am not home so interior inspection doesn’t get done. I have paid 300+ dollars for their termite inspection service and they show up at the wrong time once a year. Durn. why don’t I have a business like that. Called to complain, second person hung up on me but the rest of the customer service folks were very nice, left me on hold for 22 mins. told me a local rep would call me within 24 hours. No call. I have paid ahead for the remainder of 16 and into 17. I
want my money back for the year that I have paid ahead. Still no call from the local people and I got a robot call for a survey this afternoon. I was thinking about answering their questions then I figured I was giving them market info for free and just hung up. I am now more afraid of Terminix eating my money that termites.

I feel like I was taken advantage of because we found bedbugs in our home. We still have an issue after two treatments. My kids have not slept in their rooms in a month and half

The tech was always on time, quick and efficient, and I haven’t seen a termite since I signed up for service. I’m plenty happy.

Please don’t use this company! I think they employee more sales people than they do pest control technicians. I’ve been paying for pest control services through Terminix for over two years, and during that time I’ve had three «inspectors» come out to my house and use scare tactics to try and make me feel like I have to pay for their exclusion services, because of a suspected rat infestation in my attic. And then they try to tack on termite prevention (because why the hell not, right?) with similar scare tactics. This is all to the tune of around $ 4000 — $ 5000.
I’ve tried to set up bait and traps for the «rats» but haven’t caught or even seen a trace of a single one. The woman who I last spoke to from Terminix said that rats are smart and would forego the bait, as long as they had a way to get in and out of the house for food. This sounded like the most suspect bit of information she gave me during the entire visit. This means I have to pay for exclusion before we can actually determine if there are rats up there, and if it turns out there aren’t any, they already have my money so too bad.
I’m also convinced that the quarterly «service» I was getting was a ripoff too. They were out here about two weeks ago, and yesterday I found 5 brand new fire ant mounds in my backyard. They are supposed to be spreading granules to prevent this kind of thing.
I just had a gentleman from a local pest control company come and check my house, and his opinion was quite different. He seemed to think my house was sealed up pretty tight, and didn’t see any easily accessible entrances. He saw no sign of rats and said the termite prevention deal is a complete rip off. He spent about 45 minutes at my house and didn’t charge me a dime, because nothing needed to be done.
I will be using local pest control from here on out. The big companies cannot be trusted and don’t care about their customers in the slightest. All that matters is the bottom line. They didn’t even put up a fight to keep me as a customer when I called to cancel.

Absolutely the worst customer service I have ever received. They damaged something at my home and were extremely difficult to obtain any type of agreement on compensation. Which by the way I have not received. They were not willing to pay the replacement amount in full. Also, the manager wanted to repair it himself! I would not recommend Terminix to anyone. Giving 1 star as this was only way I am able to post this review. Otherwise it would be no stars!

Called them to have an insect treatment. Tech was nice, punctual, and professional. As part of our service agreement, they offered a complimentary termite inspection and my wife obliged. I was home the day that the inspector/​salesman came. He painted a very bleak picture and told us that we were overrun with roof rats. He quoted a price of $ 2600.
My wife called out two other companies and they found little evidence to substantiate his claim. We are spending $ 600 with another company. I’d be very weary of ever using their service.

These people are idiots. They continually did absolutely nothing. I had the rotting smell of dead animals for several holidays in my home that not only my guests had to endure, but me as well. The left hand did not know what the right hand was doing, we were constantly left with just these horrible smells and nothing was done — except putting some fragrance on the back of a few light switches. I wrote in and cancelled in writing in March, and again in June, and spoke to someone on the phone about this so-​called «service», and I get a call again TODAY about our balance? I THINK NOT! This was a legal form of robbery in the worst way.

I have been a customer for a long time. Their pest control services have been adequate. HOWEVER, their other services are terrible. They either don’t show up at all or they show up out of the blue with no warning. I signed up for a rodent control service and they never finished the service but have now billed me for the entire thing. Their customer service is a joke.
I too have also received a note on my door about my house having termites so I found that interesting in another review that they did that.
Find someone else people. Don’t use this company.

I am giving two stars only because the people have been very nice, but the treatments and customer service have been ineffective. I would STRONGLY recommend looking for a different service.
After a few months of mosquito control treatments and a follow-​up treatment, I found that the treatments were not effective in my case. I cancelled the next treatment and asked to be contacted by a manager to discuss other options, but instead the treatment was done anyway and I was billed (~$ 75). The same thing happened with the following treatment, though I both emailed and called. Finally one helpful customer service agent was able to get a manager to contact me. The manager promised that he would make things right and there were some other options that might work, and he scheduled an appointment with me. I left work early to meet him at the house, but I was stood up. Now I am trying to cancel my service, and get my remaining money refunded (plus the two visits that I cancelled, which is recorded in their records, apparently) but I am having no luck — in fact, I just got the call that yet another treatment has been scheduled.
I am not sure what the problem is – as I said, everyone seems very nice, but after trying time and again I’ve found that there is definitely a breakdown in communications. The experience has been very frustrating. Beware.