All About Jumpers

My church has used them two years in a row for our «Hallelujah Night Festival» in Downey, and have never had a problem. They have always been professional, yet very friendly. They’ve always arrived when they said they would, and have had great deals (jumper, popcorn machine, and hot dog machine). I only wish that they would offer a discount for repeat customers, but other than that, I have absolutely zero complaints.

Disastrous customer service! (Except for the delivery guys.)
I purchased a Living Social voucher for a bouncer, thinking to use it for my son’s birthday party. Since it threatened rain that day, the company canceled the bouncer. I understand, that’s their policy. I had thought they were working nicely with me, since they said I could use it for my daughter’s birthday party instead, which was slightly after the voucher was to expire.
Well, they need some serious training on customer service. I had tentatively scheduled for today weeks ago, but we ended up scheduling the party for next week. The woman I spoke with had told me I had to call to confirm a week before, and I didn’t, so it was my understanding that it was not scheduled. They thought it was scheduled. It was a pure misunderstanding between us, and it would have been fine if it had been treated that way — for example, if they had asked us to pay a change fee to cover the cost of the extra delivery, I would have been okay with that.
HOWEVER. The bouncer showed up this morning and the woman wouldn’t even let me finish a sentence — just use it today or lose it. She was unbelievably rude, and when I said I would have to use a different company next time, she said, «I’m fine with that.» If any of my staff ever talked to a client even remotely the way she talked to me, they would be out of a job.
The amount saved by using a voucher is not worth the horrible customer service. Don’t do it. And by the way, I have 4 kids and many of my friends have more. We order a lot of moonbounces. Too bad for All About Jumpers that they spend money offering vouchers to build their business and then don’t invest in staff who know how to build business relationships and good will.

I bought a Living Social deal from this company 3 weeks ago — totally excited to save some money. I tried to make my reservation right away, but did not get any one to call me back. Called several more times and just got someone to call me back last week. Then — they said they MIGHT not be able to deliver in my area even though the deal clearly said «Los Angeles city proper». My address is absolutely LOS ANGELES (zipcode 90 039). If they wanted to exclude certain zipcodes, then they should have put that on the fine print.
They called me back today — after 3 more unreturned phone calls and an email — confirming that they will NOT be able to deliver to my area.
I even offered to pay the $ 50 fee for delivering outside of the area (which the deal said was a possibility), but they still refused.
Here’s the worst part — I bought this Living Social deal exactly a year ago and got the same exact deal. They delivered the bouncer and tables then to the same exact address that I’m ordering for today — why is it all of a sudden out of your area?
Since they took this long to get back to me, it is now too late for me to get a refund from Living Social.
They gave me a phone number for another company that will deliver in my area… and it will cost me more than double!
So be wary before you buy any vouchers from this company. You should probably call them first to find out if they deliver to you… if you can get anyone to call you back!

Professional, prompt, courteous, friendly, informative, classy! Rent anywhere else you’ll be sorry! They arrived early which allowed my daughter lots of solo jump time and picked up early so I could go to sleep early. Planning a party is hard enough, with All about Jumpers you worry about nothing at all. This is what business is suppose to be like. No hassle no issues… love them. The home office treated me like a friend, the email & phone call reminders were great and the drop off and pick up was At. My daughter was pleased. Thanks for keeping her tenth, golden!

Well, I got a living social deal for this company and decided to use it for my daughter’s birthday party. I called them and ordered for today. They said the first step is free. First of all, WHO CHARGES FOR STEPS.
Anyway, I don’t have steps in my backyard so I said fine. They just showed up and call the little bumps (maybe 2 – 3 inches in height) steps and said we have to pay an extra $ 15 for them! I DO NOT like to be nickeled and dimed. This deal came with the cheapest of cheap jumpers ($ 40 value) no characters, etc., and for them to take on a $ 15 charge on top of that is ridiculous! No TIP and I will NEVER use them again! They should understand that getting a new customer is worth way more than $ 15 dollars! Plus, they know my party isn’t over until 7:00 and said they will show up right at that time! I don’t see how they even make money being so rigid!

I bought a deal for their jumper on Living Social and was planning on using them for my daughter’s 4^th birthday party. I am the type of person that likes to read all of the fine print and details before I make my purchase. However, after purchasing the deal I contacted them to try to make a reservation for this jumper. I was told that since my party was going to be at a park I would have to get a bigger jumper for an additional $ 65 and the generator at $ 79. Nowhere on their deal did it state this and I was bothered that they were trying to charge me extra money. Instead of getting my money back I decided to have my friend use it at their house and when I confirmed if that date was available, it was stated that they would help us out and have one available on that day. When my friend called today (1−½ days later), she was told there were none available and that she could be on the waiting list. Their response was that it is a first come first serve and we should have called right away to book it. But it was our understanding that we were going to use it and that they should have saved one aside for us. Their customer service and customer retention is poor and they don’t seem to care if you buy from them or not. I will never recommend them to any of our family or friends.

I just LOVE this company! Mark and the team are AMAZING! Not only was I last minute margaret in ordering, but they showed up on time, came back on time, the bouncer was perfect, in great shape, clean AND the tables chairs, etc made my party perfect. No folks, I didn’t use them for a kids bday party, weused them for our engagment pary and they ROCKED! I could not have asked for a more professional, helpful or amazing company! CALL THEM FIRST!