Sprint Store

Dealing with cellphone situations and contracts are always a nuisance. I hate coming to the stores and dealing with reps.
When i came in i was greeted right away.
Eddie the store manager was super helpful with helping me get a new phone for my mom. I wanted to get an iphone 6 plus and not spend too much. He was able to walk me through different ways we can get the most bang for my buck.
He also brought in additional help just to make sure he did everything right.
I walked out of there happy and satisified thanks again EDDIE!!!

One start is too much!
Customer support made me an appointment to have my phone repair to find out I have to pay $ 75 out of packet for not having insurance. While on store attendant connected me with support and after my complaint they wanted me to lie and admit that I had insurance and got dropped by system error to have it reinstated.
What a way to charge customers, poor support and lock of store manager help.
Not compromising my integrity for an insurance.
If you still can, don’t get Sprint. Stay with any other carrier but sprint.

Im only giving 1 star because theres no option for zero!!! This place is sooo unprofessional! Theres not a single person that is helpful in this store. I went in to change my number and the so called manager named Eddy helped and said he would help me get the 15 $ charge waived, i told him fine and was really happy about the waived! Fast forward 1 month later when i get my statement and turns out he cancelled my current line, added a new one, and added a bunch of things to my line without ever consulting any of this with me while i was there. I went back to the store to see if any one can help me with the problem he had caused, to my luck there was a new guy in training that didnt have a frkn clue in what he was saying, he basically said we cant do anything about it and that was it. I was so upset at this point i just walked out before strangling him. I then went home called customer service and the lady that attended me was so helpful she heard my situation and assisted me right away. She took all those extra charges off my bill and took off an activation fee i had for all the troubles this person had caused! Moral of the story do not come in this store their a bunch of chickens running without heads!!! And make sure to call customer service first!

Went to get my phone fixed because it wasn’t turning on or charging and they fixed in 2 minutes. The charging hole was really dirty, simple but they have some helpful tools. They didn’t even ask for my information and even if I had a sprint phone.

If u have any questions or problems Lorena will take care of u! She’s super friendly and knowledgable of everything they have to offer.

Is there a corporate number we can call? This place is so unprofessional. I called while on the 105 freeway to see if my phone was ready to pick up and Louis put me on hold. I get off Garfield and I made it all the way to the store while still being on hold. I walk inside the store and I purposely have a guy help me hoping it was Louis. No name tags on this store but I got lucky. He asked «have you been help?» I said sorta, btw he was not doing anything or helping anyone, and yet I’m still on hold. I then asked to speak to manager but no manager was in that day. I asked to speak to whomever was in charge and it was a male technician, when I told him my current situation he just said «oh he always does that.» Ummm ok, hung up my phone.

WORST STORE EVER, DO NOT GO!!. I came in for an upgrade, which for them should be a good thing, instead it has felt like I have been punished for renewing my contract. On my first bill I was charged with 2 fees, one for «upgrading» another for a «change of plan». First of all I never asked to change my plan, second of all I feel you should be notified of the fees that will show up on your bill when you make the changes. I made sure to tell the associate, which by the way ended up being the manager of the store, that I wanted nothing to change on my plan and no extra fees, of course in the moment he made is seem as if I would have no issues, I paid about $ 250 for my new phone with a two year contract. Well a month later when I get my bill in the mail I called just confused with the charges, and they start explaining all these fees, first of all I feel Sprint should of handled things better by waving the fees I was never told about, but instead they tell me to go into the store and talk to the manager of the store, of course, the manager was who sold me the phone so I since no body else was over him, I had to deal with him again. This manager has the worst customer service EVER! As he laid back in his chair just being arrogant and rude made it a point to say he could only wave one fee and I should have known there would be an upgrade fee. Really? how would I know, its my first time getting an upgrade. I have been a loyal customer always paying my phone early, and this is how I am treated. So since It was obviously all I would get I accepted and left with the promise that next month my bill would be as it always was. Well this month I find myself with another surprise, he added insurance to my phone. I specifically said I did not want it so I call and as usual, they can remove it but I will have to pay this months fees and next month it will be the normal amount. I am so tired of Sprint, and regret renewing my contract. I WILL NOT BE RETURNING, AND WARN EVERYONE NOW, GO TO ANYONE, EVEN METRO PCS BEFORE LOOKING INTO SPRINT, THEY DO NOT EVEN DESERVE ONE STAR, AND THAT MANAGER MUST BE THE OWNERS SON BECAUSE THERE IS NO WAY HE SHOULD HAVE THAT POSITION. CUSTOMER SERVICE GOES A LONG WAY, AND HE HAS NONE!

If I could give zero stars I would. I went in to get my phone looked at by a technician because I was getting «no service» and my phone was saying it was not activated. Luis assisted me and he was rude, unknowledgeable and on his phone texting. I heard a technician on the phone and he told the person if you aren’t a Sprint customer it’s not my problem that your isn’t working. In sure it isn’t, but when there are customers around I believe that you should show better customer service and have manners. I was told that I would get a call (husbands phone) once my phone was ready, I never got a call so I went back and my phone had been ready for «a while».
I will not return to this store ever! And my experience with them is tempting me to switch to another carrier. Management needs to do some retraining.

Worst customer service ever!
I used to be a Sprint customer for more than 3 years but after stopping by at this location and receiving terrible service from one of their rookie agents I decided to deactivate my account and join a different carrier. I was trying to upgrade my phone to an Iphone 6 but the rookie was so lazy that instead of explaining the different plans and services they have to offer he insisted by asking «so what now, are you going to take the phone or should I help the next person? WTH!
Pathetic service!!!

Went in today to check why my Gs4 was dead. Allysa greeted and helped us right away. Jose the tech guy checked out the phone for free and didn’t make us wait and explained to us all the problems. We decided to upgrade and was helped out by Hector. Got new Gs5, tablet and Harman kardon boombox. This team was awesome unlike the unhelpful team at Lakewood mall who tried to charge me money just to look at the phone. These guys had clear answers to all our questions. Thanks again!

Came in to change air card or get replaced ended up upgrading and getting a free tablet to boot. The service I received from Lorena and then taken over by new manager j. Gonzales was fantastic, they both went beyond the call of duty. Even suggested ways maximize my framily dollars. I will definitely be coming to this store to upgrade my phone this summer when the note 4 comes out.

By far the best experience at this store. Great customer service, knowledgeable staff, Friendly hands on management. Best of all the associate took the time to explain everything to me. I’m pleased to say I did not have any unwanted surprises. I’ll definitely be going back to this store.

Just purchased a samsung galaxy s5 on the 11^th and Sy really helped me out. He gave me a really good deal and made sure I walked out the store with the phone in hand at a decent price. Seemed like he really was making sure I was a satisfied customer. Excellent customer service and I love my new device.

I stop by to add another phone line to my plan. ended up switching all my old phones to the new Galaxy S5. jennifer was really helpful explaining everything and helping me out with a discount. if anybody is about to change to sprint or upgrade your plan, using this code would help you guys too. (m01517238IH) lower case (m) upper case (I, H)

I came to the store and it was full. There was no one at the counter taking down names or greeting cuatomers. I waited for about 10 minutes in the front counter until I saw a cuatomer just walk and go directly to the techician counter. I also approched the counter and asked if there was a name list or ticket system for waiting. The gentleman told me that the person taking down names should have taken down my mame when I walked in.
As the gentleman walked over to the lady that was suppose to write down names, he told her that we were waiting for 10 minutes and to please add my name to the list.
The girl, Jennifer Robles, looked up and wispered to the guy that I had not been there for 10 minutes. She asked for my name and wrote it in a pad. She yelled out there is 7 people ahead of you, and I replied «thank you».
Jeniffer Robles then went back to helping her cuatomer with a grim on her face mumbling something. Jeniffer oviously does not like her job and has real bad customer service. She is making sprint look bad. I have been a sprint cuatomer for about 10 years and never have I had anything bad to say about their cuatomer service, but today that changes.

Worse customer service in the history of forever! Look up the work «jerk» so you can see who I’m talking about. Going to another Sprint store, hope they’re not all the same!

The lead technical consultant is VERY lacking in technical knowledge. I recommend going elsewhere for technical support.

Give Albert (Lopez is his last name I believe) a raise for one of the best Sprint customer services I’ve ever experienced. I was deciding on dropping Sprint for such terrible service in my house but Albert came through.