US Post Office

Facility is a small location, usually busy in the morning. after 12 no line. Their passport process is as follows:
ONLY 25 tickets given in a day, stand in line by 8:30(if your like me by 8) if your one of the 25 ticket holders you wait in back of the post office for the passport window to open at 9:30am. Once it opens be sure to be ready, listen for your number to be called. Be sure to fill your application with BLACK INK and have it complete for faster processing. FYI you will be there for 2 – 4 hours just waiting. However, the clerks will answer any questions you may have and they explain the process with patience and respectfully. I have been to many post offices for a passport and they were no help, at least here you have staff that will inform you of what’s got to get done. I wouldn’t rate it a 5star due to the waiting, but a 4 will do based on their technique and attention to customer service while assisting.

I’m sorry, but this post office is not doing its job. Twice I have requested package pick ups from them that have not been picked up and I’ve had to go drop them off even after they mark the packages as picked up. They need to get their act together. I work from home and it’s a huge inconvenience for me. I never had this issue with the Lynwood post office.

I love this post office! I am always in and out whenever I go. The clerks are very helpful and nice to me. I believe that when you go in with a great attitude as I do, people will treat you with respect and kindness in return. I always receive great customer service here.

They always mess up on my orders. They always say they check the back of the mail room for my package, but rarely do. I know this because my mail man has told me multiple times that they won’t check the back. This ALWAYS happens when it’s a stand in mailman for the days that my regular mail man is off. They’ll scan the actual package as delivered but won’t leave a notice that they tried to deliver the package. I’ve been here for passport photos and that was killer.
So overall this post office sucks majorly.

Worst customer service!!! So unhelpful, rude and slow. Teller couldn’t help me track a package so he called in his supervisor. Let me sum it up by saying if you aren’t happy with your job, QUIT!!!

They are just so rude at this place! And they seem like zombies! I also notice at allot of the post office they are old. I don’t see young people at all working!

Worst post office ever !!! The manager or is he, Antonio seems like he does not care. Lost my package once, was delivered to another address. The second package was supposed to be redelivered but never did.

Small post office. The line is always long and sloooooow! Postal workers are friendly so I guess they offset the wait a little bit.

These thieving mail carriers… this is getting out of hand!!! These AH stole my great nieces bed I ordered!!! And since they don’t require a signature they get away with it. Well I’m looking into taking legal action. .I’m soooo angry right now!!! If I could give a lower rating I would… I’m way in Vegas and this was delivered in Cali… This shit has got me so angry…

Absolutely the worst post office. The workers inside are lazy and act like there is no urgency to move their asses to get lines down. Do not drop your mail in the outside boxes they have been broken into, they removed them then for some reason put them back out. The mail carriers that deliver your mail are no better. My income tax check, bank statements and other important mail have ended up in other peoples mail, thank God that so far its been honest ppl who bring it to me. I have received rubberband stacks of other ppl mail. Magazines and catalogs are chewed up by their machines. This is one of those post offices that should be on the list for closures, PLEASE CLOSE IT DOWN WHERE DO I SIGN

The Paramount Post Office is located on Somerset Bl. south of Garfield and across the street from Salud Park. This branch has plenty of available parking and mailboxes outside for those who don’t feel like going in to drop their mail. This branch also offers passport service but it is always busy and looks like you are in a school cafeteria. From time to time there are long lines and customer service can be a hit or miss. The main gripes about this post office is that they do not have the medium size Priority Mail boxes which are $ 12.50 and that they are closed on the weekends unless you are picking up priority mail packages. FYI if you are looking for more efficient passport service go to the Airport location.

The manager here helped me find 1of 7 my packages that I messed up on when I ordered them online I put the wrong address on all of em so the this guy is looking left and right for the 2of 3 that showed it made it to the post office hopefully they haven’t been sent back but still if they were this guy at least looked for them and he tried. He also said he told the Mail carrier to look out for my specific packages and deliver them to my address if he got the wrong addresses ones awesome customer service. Thanks a lot Antonio. Sweet took about 10 minutes of searching and he found all 3 packages of mine that were supposedly gone back the the sender

This Post office has made some great changes for the Paramount community we are very happy to know there is a five min or less wait time in line. Thank you

I was on hold for almost an hour and someone finally picked up. I forgot I was even on the phone lol. Didn’t know to submit a change of address was so difficult. They want to charge you a dollar or 2 to do it online. That sounds like a good deal but that got me thinking, why am I paying for a way for bill collectors to find me? lol.

One of the rudest people I have ever come across at the passport service place. This Yosemite Sam looking character should be out of work. Why be in customer service when you are this much of an ahole? Worst service ever. Thank you for making my passport experience even worse… never ever, ever go back to that place…

This is the 3^rd time they lost my bills, I put them in the mailbox in front of the building & my bill collectors never got their checks, someone else did & they altered the checks and stole the money! Very Disgusted!

Its sad when you buy something online and when you see USPS is the delivery service you automatically are on your on the lookout for these half ass service till your item arrives and check if these mail people deliver it to the right place i made an order online the tracking said my item had been delivered but no mail was delivered and that my item was not delivered to my house but claimed to be delivered i am so fed up with this service i cant even express the anger and genuine disgust i have for usps such horrible and unprofessional service that is offered i hope i get this issue resolved at the local branch level. TRY TO AVOID THIS AS MUCH AS POSSIBLE TALK 2 THE VENDOR TO GO UPS OR FED EX SOMEWHERE WHERE THE CUSTOMER ITEMS ARE ACTUALLY DELIVERED.

The worst freakin post office I have ever been in!!! And that is saying a lot. Everyone in this post office is over 45 and lazy. They have attitude even when the lines are short. These people do not know anything about customer service and it shows. The next time I come to this office I hope it is because they are closing it down and putting a Starbucks here. I hope the people at this post office look up the meaning of work ethic and customer service!!! There’s only one person working the passport office so if you have a question you must wait in a huge line for hours to find out. Bring a sack lunch and lots of patience. If you are Christian bring your bible you might even get to chapter Luke. And it will keep you from bad thoughts.

If i could give this 0 stars I would. Went to get my passport here and it’s really a mess! The guy serving me was really really rude, if you want to feel disrespected as a human being then this is the place to go. I asked a question and all he said was, «Read the directions,» «Look at the directions» and wouldn’t give me the answers that i wanted. It was so awkward and kept giving me an attitude so rudely, I had forgotten to write just ONE thing that only took 2 seconds and said that i had to do it outside and go all the way in the back of the line which was long ! I am paying him to do my service and that’s how you treat someone? No. Never went back there and went somewhere else to do my business. Don’t go here.

I’m sensitive to the respect of the government postal worker but this (I won’t say WHO specifically) «TEAM» is a joke.
Watch out for the GYPSY woman that gets tickets they issue in the AM and sells them to people arriving late for a profit, she has no business with the passport services just to make $$$$
#1) opening the doors at 9:40 vs. 9:30 when people have been waiting since 7:00am
#2) having to watch this employee enjoy his coffee and breakfast in between helping customers, because getting to work at 9:30 can be tough on some people.
#3) mostly 1 person seems to work while the other is off on break or doing who knows what.
Turns out that he is processing about 5 people per hour on average
More than half of my fellow citizens did not have the proper paperwork, identification, or payment (personal check it money order have it ready people!!!) so they were sent away to go to the main bank window to get a cashiers check or sent home altogether.
Bottom line is show up early and be prepared to wait.
Oh one last item!!!
NO RESTROOMS so come and wait for 5 hours and plan on not using the facilities

Went to get passport because supposedly they have walk in service not knowing you needed to get there an hour an half before they open to get a number. By the time I got there at 945 (they open at 930) they had run out of numbers. They told me I had to come back the next day and be there by 800 to make sure to get a number. I went straight to Santa Fe springs post office was out if there within an hour. Do yourself a favor and forget about even trying to go to paramount. Just go straight to Santa Fe springs. Customer service is so much better. I’d give paramount zero stars, if Unilocal let me.

I have lost more mail from this post office including DVD from Netflix. It got so bad Netflix suspended my account because every time I mailed DV back to Netflix from this Post Office they never received them. Finally, they restore my account and I switched Post offices and never had the problem again. I said I would not use this P. O again but was in a hurry to mail a payment that was due and guess what? It never arrived.

This branch is pretty good but at times they are really slow when it’s super busy and only have one cashier available.

If you’re up early enough, being there on a Monday through Wednesday is best. There’s no one around and you can get through your transaction pretty quickly as long as no one wants to spend twenty minutes asking a stupid question.
No questions are stupid, only stupid people.
Anyway, the customer service is about as expected, with the guarantee that if you’re courteous and patient with them, they’ll reciprocate. It’s a small post office with a few limited services, but otherwise efficient to the needs of Paramount.
Do try to avoid it on a Friday.

Terrible inconsistent service. They always deliver the wrong mail to my house.
My box clearly even has who lives there.
They toss what ever into your mailbox.
They do not care about you and are rude!
They never have the same post person deliver the mail.

This little spot is pretty busy every time I go. There’s usually a line for service, but go figure! Ha, great. Overall, clean, big, descent service and there’s a passport office on site!