Apple Store

This Apple Store it the worst customers service and unfriendly personnel I’ve ever been too!

My initial visit to the store was unpleasant on Veteran’s Day. I approached the gentleman doing the appointments and was informed that it would be an hour before I would see a specialist. I understand there was a release of the new iPad Pro this same day, but I was under the impression that Apple had a significant staff for such situations. I had to come back the following day, because when I visited Best Buy to purchase my watch I did not receive the same level of support. In the end I was completely satisfied!

Waited for 3 hours every hour they said «theirs one person in front of you». But theirs a million people working there. Get it together Apple!

By far the worst Apple Store I’ve ever been too! I’ve been waiting here in this mall for literally 3 hours and have yet to be serviced! (Keep in mind I scheduled an appointment) I was not acknowledged and went up numerous times asking what the wait was about and each time I went up I was told «I was next in line».

Great experience here this weekend! Obviously a busy place and long wait times but service was excellent — very pleased with the outcome.

I’ve had my MacBook and iPhones fixed here and, in my experience, this place is great. Workers were friendly and efficient even with customers coming up to them from every angle every minute. The wait might be long at times but the only thing that mattered to me was that they fixed it.

This place is a complete shit show… walked I without an appt… was told that I should be seen in about 2 – 2.5 hrs and to watch out for 3 texts messages… received2 messages before I left mall and walked back only to find out their system has a glitch… I should have know better apple can’t even get their cloud server together much less schedule an appt

This place is an absolute madhouse! Way too busy and manic for anyone to go shopping. I did manage to find an external hard drive and get get someone to help me. It is not a comfortable environment to shop in this location.

I’ve been a loyal apple customer for many years. iPhones every year since they came out, owned 3 MacBooks, iPads etc.
Lock screen button on my iPhone 6 Plus crapped out over the weekend. Not something I caused and It hasn’t even been a month since my warranty expired and the only option is to pay $ 330 for a new replacement…
What a joke… I bet Steve jobs is rolling in his grave right now. No such thing as brand loyalty anymore.

Have been to this store 3 separate times, with an appointment with my brother the first time, to get my 6s replaced. It has a manufacturing defect where a grey bar strobes on the screen, preventing you from using your phone.
Heed this warning: they will not make an appointment for you, even if you get there first and are first in line; they take appointments first. Was there at 9:30 this morning to try and beat the crowds and I was still told I would have to wait another 15 minutes after they open at 10 for service.
My family has bough tens of thousands of dollars of Apple products, yet once I get my phone replaced (at this rate it may be never), I’m probably switching over to Microsoft.
The service here is just inefficient, plain and simple. Extremely disappointed, as every single time I’ve been told to come back «I would be helped extremely quickly». Yeah.

Apple Genius was very «unfriendly» during the visit.
I had 3 devices that needed attention, and only made 2 appointments. It was understanding that they had a time to look at only 2 devices. The first device only took 2 minutes to get a feedback (they can’t do anything).
I saw that I had an appointment for 1hr slot, so I asked her to look at the 2^nd device during that slot. When genius said she won’t look over another device during that slot because I «used» it already, I said fine and asked to use the 2^nd appointment to look over another device. But genius kept on insisting that I only had 1 appointment and inferring that I was wrong & did not make appointment. She told me to make another appointment and come back another time. Being called a liar, I had to dig up my email to show that I had 2 appointments.
I had many Apple Store visits in the city (Manhattan) and this has to be the worst one ever. Actually, the only worst one. Not once she ever apologized for the way she reacted and constantly saying she’s only doing her job, not to mention she put «man, man, man» at the end of her every sentence. She was very unprofessional and gave me the worst Apple Store experience ever. I’ll make sure that I will not come back to Garden State Plaza Apple Store again.
By the way, I asked to see another Apple Genius for my 2^nd appointment, and she would not honor my request, I guess fearing she’ll get a negative review.

THANKS SO MUCH, GSP APPLE STORE!
Thanks to this store with its terrible customer service and unfriendly personnel, I was able to save a whopping $ 2,000!
I went the store to purchase a MacBook with Apple Care and other accessories but thanks to absolutely nobody helping me, I left! I stood around for a while as absolutely no one was in sight. My friend was with me and managed to stop one employee walking with the full force of a Mack truck. He quickly said, «I can’t help you but I’ll find someone who will. Did you put your name on the list?» Without waiting for an answer, he barreled down the aisle. List? I have to be on a list to buy things now? What happened to the people who used to scan items with their iTouches or iWhatevers and run my card right there? 30 seconds after the Mack truck walker left, another employee overheard our conversation and said the same thing, «Are you on the list?» I gave my name and waited. And waited. And waited. And waited.
I guess my time isn’t worth sh*t to you, Apple GSP. The mall was closing soon so we just left. No acknowledgements were given as we left. No one gave a poop.
I’m never shopping here again. I’m never looking at this store again. The most interaction I will have with this store is fart in its general direction. That’s the most it deserves.

This store is terrible.
Had to wait an additional hour after my appointment time.
Thus I have been waiting 3.5 days to meet with apple. Then they tell me to wait more. Me thinks not. Was told they were over busy. NOT MY PROBLEM. You gave me an appointment and here I am. We have no one to help you. NOT MY PROBLEM. We are over booked. NOT MY PROBLEM. Then the booking guy turns his back to me and starts with new customers. He Turned HIS back to me. What a organization of supportive customer service. This place was like being in an «Apple-​hood»
I will go back again, but only with well documented appointment time (they should look up the meaning of the word appointment)
Looking forward to the next round…

Love Apple but their stores OMG! It’s like Black Friday every day here! This location is über fancy, modern and new but always packed! Who buys all these expensive Apple products all the time? The way they are packed it seems as though a customer comes every week to buy something new. If your coming here, plan a good amount of your time.
Oh and the lights. It points out every flaw. Please add some mood lighting Apple!
Update: Purchased a Macbook Pro online, was ready for pick up. Gave it an extra 3 – 4 hours to make sure. Got there and still had to wait 20 minutes just for an associate to help me. This was on a weekday afternoon. Imagine a Saturday! It’s so crazy in here, I still want to know how many people actually buy stuff here daily? It’s always jam packed and for the price at Apple, I don’t think everyone here is buying stuff. They are either charging their phones or taking pictures on the computers. Window Shoppers Paradise!
Oh and again Apple, change those freakin lights. I look like death in your store. Makes me feel very self-​conscious. Those bright a** lights bug me so bad.
Also add some seating for people waiting for the genius bar.

It’s gone downhill again. This place had the opportunity to make a move to it’s current location in GSP. That was a stellar move, because prior to this location the Apple Store was in a shoe box! I had to make an appointment over the weekend, and scheduled this location because of my previous endeavor their.
IT. WAS. A. MAD. HOUSE. The place is huge, and yet the the Genius Bar was packed to the point were I felt I was in a refugee camp! The Genius Bar is now a massive table located in the rear of the store. Which was completely filled with occupants. My wife and I were able to get a set of stools mashed uncomfortably between two other parties. I felt like I was waiting for someone from the UN to come up to me and tell me my village had been inflected with a zombie virus and I would never see my family again… Ok, I was waiting for awhile and came up with that story which is pure fiction! No zombie virus in the Apple Store or any UN refugee camps. Maybe…
I was only sent to this location to verify a warranty issue that AppleCare’s phone support required a genius to verify. I was told I was coming in for a replacement for my AirPort Extreme router and the genius at the bar told me that there was a fee associated with the replacement. Get this! The fee was $ 40 short of a new router at $ 199. Why would I pay for a refurbished replacement? AppleCare support should have told me this before a drive to a mall during the most crowded day of the week at this location!
Long story short, can’t live without WIFI (yeah, I’m going to last long in the zombie apocalypse. Whatever…). Bought a new AirPort Extreme router @TheAppleStore and bitching about it on Unilocal!
This Apple Store needs to expand this location out again! Hardly any products to look at since the place! Its mostly tables of MacBooks. Needs more 3^rd party accessories to browse through and space to do it in. I’m shocked that the store has so little to look at when
has an epic amount 3^rd party accessories to browse about online. Tables of notebooks, iPads, iPhones, yet hardly anything to buy with it unless you’re a member of the elite!
I’m a huge Apple Fanboy, but things are starting to get ridiculous! $ 148 billion in the bank. Build an independent location with two levels nearby. One level retail, another support. Expand at home Apple. I understand that a new Apple Store in China helps your bottomline more than in Bergen County. But We Deserve Better.

I am currently on my fourth iPhone. Aside from my primary education, I am military trained in electrical engineering (avionics), and hold multiple certifications in information technology. I do my absolute best to stay out of this insane, overcrowded, cattle pen, but unfortunately every once in a while a situation arises where it makes sense to pop in here, generally for warranty based repairs.
Unfortunately, today was one of those days. My iPhone had developed a hardware issue (the sleep/​wake button ceased to function). I have disassembled and repaired several iPhones and iPads for myself and friends over the years but this is a known hardware defect (verifiable by the phone’s serial number) and is covered and repaired by Apple free of charge; how nice of them to correct their own manufacturing defect.
For this repair they generally give you a loaner phone while they send out your defective phone for repair. Typically I would repair this myself, however believe it or not, the power button repair for my model of iPhone requires a complete tear down and is one of the most difficult repairs. I figured, why not save myself an hour of labor and let Apple do the work this time to fix their known hardware issue… Let the adventure begin!
As I mentioned previously I do my best to stay out of Apple stores as I find them to be full of half-​ass techie fansters, however I must admit years ago they were once emphatic to user problems with their hardware and they were willing to work with you to come to a mutually fair solution.
Those times have changed. Welcome to the new generation Apple, where no customer approach from ‘nice guy’ to ’ maniac’ will get you anything but robotic, pre-​programmed answers from the Apple androids employed at an apple store. I spoke with three different employees (including the store manager) to try and get my power button fixed under the Apple replacement program that 100% covers this defect in my phone. They came up with every irrelevant excuse you can possibly imagine to not cover the power button repair. The rigid posturing by the employees at this location makes me sick.
The bottom line is: The power button is defective. Apple corporate approved this repair for every device with the issue. Nothing else is wrong with the phone mechanically. Apple should fix the power button per the recall!
Combined with a lack of standout features In recent Apple devices, along with a slowly dying jailbreak (unlock) scene I am being being pushed closer and closer to the edge of switching to the competition. Then I will be done with these cheese doodle Apple stores forever!

Not my favorite Apple Store for several reasons– parking sucks pretty much no matter when you go, it’s in the middle of the mall so not super easy to get to and it’s kind of a pain in the ass to find someone to help you. But, the employees I have talked to have been helpful. They replaced a cable I had that wasn’t working without asking many questions and gave me some good advice on things when I asked. Since I am in the area often and I don’t really want to go to NYC just for the Apple Store, I will probably be back.
Tip: if you don’t have an appointment, you need to make one with the person in the back or the store with the iPad. Also, you can park near Macy’s and go through there. The store is pretty close to the mall exit of Macy’s.

Well you can see from my check-​ins I have been here many times and was satisfied, but, today was not a day to be satisfied so here we go.
I arrived on a Friday before the lunch hour crowd around 10:45am. I checked-​in with the earliest appointment being 12:50. An hour latter the first Apple person inspected my phone and confirmed the charging connectors on my iPhone 5S and my charger were defective. I purchased my 5S in May 2014 so only 4 months have passed.
I had to wait another 2 hours for a technician to confirm same and replace my gold 5S and charger cable with a new products at no cost. This is not a smooth process considering the fact my iphone is still in the process of syncing up.
My loyalty to Apple is diminishing considering this long service experience. Considering how much Apple charges for their iPhones and how much profit they make they should have more service support especially considering the quality of their made in China products are deteritorating.
As a result I downgraded Apple from 4 stars to only 3 stars. I was not happy today.

I really like the new store. They recently moved from a small store next door to a very very larger store within the mall. It is an amazing store pricey but they are apple products so that’s to be expected there are a lot of people working here the staff is great and always willing to help but make sure you get an appointment.
Go to Anthony is name tag goes by ant super awesome guy super hard worker and gets you a great deal.

This is not the best Apple store I have been to. Way too busy for the number of employees working. Service slow. My issue was a complex one I grant you, but they kept saying I had done something when in fact I had spent hours on the phone with Apple support who had DIRECTED ME to go to the store.
They were impatient with me as a result. I think they did not want to deal with a referral from the phone support, or perhaps because it was a replacement issue, but regardless, I wont be back at this location.