David’s Bridal

In April, my daughter went to David’s Bridal in Paramus for the dress she is to wear as a bridesmaid on July 16^th. After the dress was chosen and the alterations that were needed were noted, she asked if she a) needed to leave a deposit or b) pay for the dress in full. She was told that payment is expected when the dress arrives and she picks it up. Today, June 30^th, she called the store because she had not heard if her dress had arrived and when she can go in to pick it up.
She was told that her dress was not ordered because she had not paid for it. She told them what had been relayed to her back in April. Needless to say she had to place the order today and was told that in order for her to get it in time, she would have to have it rushed delivered. She indicated that she shouldn’t have to pay for rush since the error was not on her part and was given the reasoning that since the bride was having all the dresses purchased at that location, she was given a $ 20 discount on each dress so paying for the rush charge would even it out.
My daughter then asked when she could go in for alterations once the dress arrives, again, the wedding is on July 16^th! She was told that they didn’t have anything available until August. You would think that taking into consideration the blunder which they caused, they would rush to accommodate in giving her an appointment no later than the middle of next week!
Social media, here I come!

Newly engaged I recently made an appointment to stop by the David’s Bridal location in Paramus, NJ.
I went in already a little overwhelmed as I hadn’t tried on dresses before and didn’t know what I was looking for, or what fit my body.
My mom and I were warmly greeted at the front desk where I filled out some simple paper work and awaited our consultant, Wafa.
We made our way upstairs to the fitting rooms and lucked out that with an early Saturday morning appointment it was pretty quiet. Wafa chatted with me about my style and truly listened as we explored different options, fits, and necklines.
Throughout the appointment Wafa guided me to a style that was perfect for me, but without overwhelming me, or pushing me in any particular direction.
I am so thankful for Wafa and my experience at David’s Bridal as I found my dream dress all while enjoying the experience and being stress free!

The alterations department, with the exception of Melahat, is absolutely, positively atrocious. I purchased my wedding dress (wedding is 6÷25÷16). I went for my first fitting where Francesca pinned me, and when I went to try on the dress after initial alterations, everything was lopsided and messy. Threads were sticking out under the belt that they attached, and the bustle didn’t attach properly or lay right. Luckily, this is the point where I met Melahat and she repinned everything for me. The alterations that SHE did came out fine, but unfortunately, she didn’t do them all. When I went to try on my dress at the final fitting, it was an absolute MESS! I had requested a sweetheart top for the dress, but it was cut in more a rounded C-​shape that was sloppy, uneven, and entirely too low on one side. The belt was sewn on lopsided, and the pleats were a twisted wrinkled mess.
When I expressed to Francesca how upset I was with the dress, she completely dismissed my concerns, and said that the dress looked the way it was supposed to and that I should just take it as is. When I insisted that the dress couldn’t possibly have been steamed and pressed, she just walked away from me. I had to continue to push her to speak with Melahat, who came out to see me and agreed to help with the dress. She again, repinned me, fixed the top of the dress, fixed the belt, and steamed the dress.
The alterations department is a mess. Melahat is the only seamstress there who is honest and knows what she is doing. In my opinion, this leads to her being overworked. She genuinely did her best to fix the errors that other women in her department made and she did it without throwing them under the bus even though they were TERRIBLE.
Thank God for Melahat and Shame on YOU Francesca. :(

Just wanted to update this review to reply to Geri. She claims that they order all dresses based on measurements however our salesman did not once offer to measure anyone in our party. One girl did literally just guess at her size because there were no dresses available in her size.
Also you claim that we could try on any dress and it would be the same size. However, our salesman said that in stretchy dresses we would be a size smaller than other more structural dresses (he was VERY clear on this as he rudely insisted I would be a size bigger than I claimed to be). I don’t understand why your store only had 2 sizes available (4 and 8 if anyone was wondering) in the multiple dress styles we tried on. Many women wouldn’t fit into either of those sizes and I’ll reiterate that at NO time did anyone try to offer to measure us.
And I did try to call the store to complain but was left on hold for at least 30 mins, and I don’t have that kind of time to wait on an already crappy experience.

We went to the location to find my mom a dress for our vow renewal and we were greeted by lovely ladies! We were helped by Renee who was awesome! She was helpful, attentive and you could tell she loved her job! We found a dress for my mom! I would recommend her to anyone that goes there!

**UPDATE: Dear Geri, I understand the stores «sales policy» however a) I was exchanging and told by several different people that I could exchange and that it had been done before and b) the discretion of the store upon my conversation was that they COULD exchange it. If the issue was the actual store location, then I should have been advised of that before I made the trip. I don’t know about you, but my time is valuable and I can only go with the information I’m given. Additionally, my point to this review is the lack of customer service that I have received, especially from the Paramus store. To minimize MY experience as a «lack of understanding the sales policy» is extremely insensitive and offensive. I’ve been buying dresses from DB for several years — however, as a bride, a dress issue shouldn’t have to cause me tons of stress and I should definitely NOT be receiving pushback from the store employees. Thank you for responding at least. **
I previously Unilocaled the Totowa DB location about the mixed experiences I had received while there, however, I must say that THIS location is by far the WORST location I’ve ever been to from this store chain. And let me tell you, I thought Totowa SUCKED. First, every time I go there there is one girl that no matter what I ask for is never able to assist or comes with a ready attitude — she must have rich girl complex and be dirt poor because she acts like people owe her something, even when you are asking a question pertaining to her job. Unfortunately I don’t have her name but I wish I did, all I know is she’s a streaky bottle blonde latina girl. In any case, I have refused to go there although everyone told me that they have had great experiences at that store. Against my better judgement, I was forced to go there as a favor to one of my bridesmaids because she lives in NY and works in Paramus — so this location is closer to her. In any case, we had previously purchased a dress for her for my upcoming wedding and due to some unexpected issues with another bridesmaid dropping out, I decided to change her dress color to that of the maid and matron of honor. I contacted Totowa and spoke to Jackie, explaining the issue and she stated I could exchange the dress out for the other color. Great! So I decided to go to the Paramus store the next day. I drove from work 90 minutes away, to go to this store, in rush hour traffic, no less. As soon as I walked in and was greeted, they told me flat out that the dress was ‘final sale’ and that they couldnt help me. After I explained that I spoke to someone in the Totowa store, they said that I would have to go the totowa location to exchange because I «purchased it from that location». I didnt realize that this DB location was special and they would only take exchanges from their location. After a little more back and forth in terms of the information I was given, and the pushback I was receiving (and I was pretty nice, considering how pissed off I was); I went outside, after they ignored me and greeted the customer behind me, and I contacted the Totowa store… I was questioned there as well until I finally told the young lady who picked up, listen, I want to speak to a manager because I need to get this done… and she got me to Celeni. Let me tell you, Celeni couldnt even believe that they were giving me a hard time, and asked me if I wanted to go to the totowa DB. At that point, i was looking at another 90 minute drive, which I did NOT want to do. She even called the store and they gave her push back, because they ‘didnt have that dress in the store’ — no kidding! I wanted to ORDER it! Long story short, she finally escalated to the manager of the store, Jennifer. Jennifer agreed to do the exchange but came downstairs with the biggest attitude that I had to bite my tongue. She did the exchange — took 5 minutes! Now they call me and tell me that the dress is there and that I NEED to pick up on Friday, no exceptions. This store is absolutely horrible. I cant wait to be done with buying for my wedding… I’ve spent over $ 3K at DB and they are despicable. HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE! Terrible service and even worse employees! Will NEVER come back to this store again — even if I have to go out of my WAY to go to another location or better yet, entirely different bridal STORE!

This is the first time I have ever stepped into a David’s Bridal, or any wedding dress store. I was taken care of my Yasmein who was very energetic and friendly. She was also very attentive and asked me many questions I had not really thought of before, like veils, headpieces, etc. After asking me what I liked and disliked she picked 2 beautiful gowns that basically nailed what I wanted. She also ran to grab head pieces and accessories to let me try on with the dresses. She was not pushy and honored my budget. The fitting room was filled with lights and mirrors that helped me see the dress in every angle. They did not have my size in any of the dresses i tried on but she did a good job clamping the dress. I had an awesome first time trying on dresses and I am so thankful for Yasmin for helping me get the ball rolling on my wedding dress search. SHE’S SO SWEET!

Came today to try on a dress for my friends wedding this month. I called before coming to make sure I can try on dresses without an appointment. Joseline (I think this is smelling of her name) helped me. I’m pregnant and since David bridal doesn’t have maternity dresses (so not cool) I had to try on different sizes to figure out which one to order (which is why I’m ordering the dress now to get the right size). Joseline was amazing. She was attentive and patient. I ordered the dress and it’s expected to come in by June 15. Thanks Joseline for your help!

Got my wedding dress here and it was a Great experience. There’s a wide selection of dresses and the consultant did a great job of listening to what I wanted and pulling the numerous dresses that I tried on. I found my dress and it was Beautiful. I would definitely recommend going here to find that perfect dress… Thank you team DB of Paramus, NJ

Came here for my brothers fiancé’s wedding dress. We were late but they were able to squeeze us in for the appt. which was great. The employees there did not make us feel comfortable. The employee was disappointed that brides mother wasn’t there but she was not feeling well. When pushed for a different type of dress she said it was over budget and did not let her try it on much less show it to us. She told us to come back with brides mother and then she’ll show us the dress which was only $ 200 over budget. I would have gladly pitched in to cover that if that was her dream dress. We will not be returning.

Disgusting… A bug crawled out of the 2^nd and last dress I tried on.
Very little selection for bridesmaids dresses. I’ve made appointments elsewhere. Good luck to all that go.

Worst customer service. When I called they put me on hold forever and when I came in they were really rude

There are a lot of mixed reviews here, which made me nervous about shopping at David’s Bridal for my wedding dress. But overall my experience was pretty positive. I haven’t done alterations yet, so I don’t know how that will go.
My second time trying dresses I had Megan. She was not a typical sales person, which I appreciated. She was not pushy, or trying to butter me up. She was honest and straightforward, asking me what I liked or disliked. I got the sense that she really wanted me to be happy with my dress. She even warned me when a dress was out of my budget! She was so helpful & ultimately I ended up buying one of the dresses she picked out for me.
My advice is to go on a weekday. You will have their undivided attention. It gets packed on the weekends. Also don’t buy the first time. Try on as many dresses as you want, take pictures and come back in a week or two after thinking it over. One of the dresses I loved the first time I hated once I looked at the pictures! Side note: Not sure if many people know that Paramus has no sales tax on clothing, which will save you a lot of money.

This is a terrible store, horrible customer service.
I ordered a dress to be delivered to the store and they shipped to the bride in another state because I couldn’t pick up the day I had initially scheduled. When I call to stop the shipment I was provided with terrible customer service yet again and the person still iterated they will ship to the bride (who didn’t purchase the dress) unless I picked up today. If there were 0 stars, I would probably give them that because nobody that has a special event should be treated like they treat their customers.

Dated, cheap-​looking store with terrible service. I ordered my bridesmaid’s dress in December and needed to have it shipped to my home. They told me it would arrive at their store by March 1^st and that they would then ship it to me.
March 2^nd: I followed up with them. The dress hadn’t arrived.
March 7^th: They called me to confirm my shipping address and said they would ship me the dress the next day — already a week later than they had originally promised.
March 11^th: No dress. I followed up and was told someone would call me back.
March 15^th: A rep called me and gave me a tracking number for my package, which had only been shipped that day.
The dress arrived YESTERDAY, more than 3 weeks late. The wedding is in 1 week, so now I have to scramble to get alterations on this way-​too-​expensive-​for-​what-​it-​is dress and pray that everything is fine.
Don’t bother. Neither the stress nor the dress is worth dealing with this place!

I’m went for my first round of dresses a few days ago, and Thea (sp?) was assigned to me. She was the sweetest, most patient person I ever had the pleasure of meeting. She did not make me feel rushed, even when the store became visibly busier. Even when she needed to help other customers, I never felt abandoned. She checked on me constantly and made sure I never waited too long.
I will finalize my decision tomorrow with my second appointment and look forward to a continued positive experience with them! Updates to come!
Thank you so much Thea, I was incredibly nervous about finding the right dress and you really put me at ease. I hope you are there tomorrow!

What a terrible first experience. While looking through different dresses my consultant disappeared. While she was gone I was aggressively approached by Sarah, another consultant I suppose, being told I cant look through those dress without supervision. I was not informed of such guidelines or any for that matter. So I excused myself to head to a dressing room
My consultant, Thia, left to another client while I was in the changing room with my maid of honor. When I step out to asked if she was still helping with our appointment, Her responds was, ugh we are very busy and then walked off. I had an appointment scheduled.
I had also had a few dresses set aside which were taken away because our consultant left our appointment before even putting me into 1 dress.
It’s a shame because there were a few dresses that caught my eye but I will certainly not be returning to this Paramus location.
Poor management and rude consultants.
As Gere responded,
There was no information regarding consultants within the confirmation email. I hate to argue with you. That said, it would have been professional of Thea to let me know she was tending to another guest instead of leaving me standing in a dressing room in my under garments waiting for a dress.
I understand it was a busy evening but there was just a lack of respect shown from the staff toward my party. There was nothing special about this experience.

As both a previous bride and now, a sole bridesmaid shopping for one dress without the bride present, you really get to see the discrepancy in treatment based on how much money DB thinks they will make off of you. After my experience at Paramus, I went to the Totowa location instead because I was turned off (for my review on Totowa, see that location).
Two years ago, I bought a bridal dress at this location. At that time I had an assigned stylist who was very helpful. One of the managers here is rather pushy and (to this day) is IMO too micromanaging and disrespectful of her own staff, but I digress. What helped with the last experience was that I knew exactly which dresses I wanted to try, and I was given the time and space to make my own decisions. I had the dress altered here as well with no problems. The one thing that I found ridiculous was that they charged me $ 10 for a garment bag that was flimsy cloth and not even waterproof! Oh well.
That was my experience as a bride. Going back as a bridesmaid was another story. Even though I had an appointment, I had to wait 15 minutes for someone to be assigned to me, someone who was already assigned to two other parties. I gave her a list of dresses, and she couldn’t even be bothered to find all the dresses, and I had to remind her to get the last one. No apology and no customer service — she essentially left the dresses with me and disappeared.
When I needed another size/​color, I went out to look for it on my own. I saw my stylist wandering the nearly empty showfloor, and when she saw me the first thing out of her mouth was, «Sorry, you can’t pick more dresses, we’re closing in 10 minutes.» Why would you not tell me this earlier? Why didn’t you come by my dressing room to check on how I’m doing, and if I needed another size, or at least to let me know I’m closing? My guess is because she knew she wasn’t going to make a commission from me as I had told her today was a day where I needed to take pictures to show to my sister, the bride, for her to decide.
At the end, she asked me half-​heartedly if I was going to buy a dress tonight. I told her directly that I will be going to the Totowa location instead because I hadn’t made a decision. She didn’t care and just said, «Ok, good night.» Clearly, she had zero passion for her job, but her dead-​in-​the-​eyes expression just deflated any energy and goodwill I had left over and left me feeling exhausted and dissatisfied.
Look — I think for affordable dresses DB is a still a viable option, only because they don’t have a lot of competitors in the area. But I would only go back with the assumption that unless I’m a bride I will not be helped, I will have to fend for myself, and I won’t be treated with the same attention and kindness. I know that’s the reality, but it doesn’t make the shopping experience any nicer.
I am now looking at online and NYC options (such as J Crew and BHLDN) for dresses that will meet my needs and where, visiting their B&M stores, I get much better service.

Sad to say that after my great experience at this Paramus location on With CHOOSING my daughters dress with Cassandra, I am here today after the wedding event to give a One star because I had no choice!!! THEY REALLY DONT DESERVE ANY STARS WITH THE QUALITY OF DRESSES.
Let me make all brides aware that their dresses are CHEAP! There prices for alterations are ridiculously out of control with spending $ 1500. On dress $ 175 on vail and another $ 592.00 on ALTERATIONS alone. You would expect to have your dress in one piece right? «WRONG»
My daughter’s dress after THE wedding came home with 4 HOLES DUE TO THEIR BUSTLE JOB. (Again $ 162.00 in bustles alone)
i spoke to «manager» Jen today who explained that a dress does «NOT LAST OVER AND OVER AGAIN» and it happens 60% of time, when dress is stepped on. Mind you MY DAUGHTERS DRESS DID NOT REACH THE FLOOR… What a disgrace!
The NERVE with such a response from someone who is a so called Manager.
If they would have told me that the day of our first visit WE WOULD HAVE RAN QUICKLY FROM DAVID’s BRIDAL.
WARNING!!! Brides!!! Watch what you buy at DAVID’s BRIDAL!!! Their dresses are CHEAP AND Managers are RUDE who dont care of your business once they receive your money. This a company who is only interested in the amount of money that comes in, NOT happy customers.
Shirley

My final update:
I got the dress after the alterations, and it was fine. The difference in the dress was refunded to me. So overall, they made the situation right, but I feel like we had to fight at every turn. I will never shop at this location again and I don’t suggest it for other people. This should have never happened in the first place.
But I did look beautiful on my wedding day. ;)