Enterprise Rent-A-Car

Sabrina, V, and Justin thank you again for another great rental experience!
team Paramus 1

What a great experience! I have rented many cars for work and for personal use but this was my first time having to rent a car due to total loss of my car. Another driver hit me and totaled my car. Talk about a stressful situation. However, that was not the case at this Enterprise location. I went in to rent a car using my insurance only to find out that if I had them pay I would need to go through my insurance to deal with the total loss, making my insurance policy go up. The manager Sabrina, was amazing, in a first of its kind situation she actually had to find a way to reverse out the charges and bill me instead of Allstate. She couldn’t resolve it when I was there but followed up and got it done. She called me at home, emailed me the receipt, she was fantastic. When the other insurance company agreed to pay all the damages and pay for a rental car, guess where I went back to? Enterprise! Sabrina helped me out again. They could not be a more friendly staff. Thanks also to Sandy and the others that helped me during the process!

Management professionalism needs major improvement at Enterprise of Paramus. Sabrina the suppose «manager» lacks every single quality a real manager should have.
My dealership put me in a rental for one day while a recall was being done on my car. The gas was on full when I received the car & when I returned the car. Upon checking my credit card I was charged! Everything was covered by my dealer why the charge? This location stated that when they picked up the rental car at my dealer the gas meter was ¾ full. WHAT??? This is a complete LIE the gas was on FULL… Beware of this scam & make sure you have a picure of the gas meter before & after usage so the same thing that happened to me does not happen to you! I will never return to this location & will never refer my family or friends either. Poor Poor service.

Excellent customer service! I got a great deal and everything went smoothly. Very professional and courteous staff. Would definitely recommend!

very helpful professional staff. Their vehicles are well maintained. I have rented from many agencies around the US and in Europe and South Africa and this Enterprise location ranks up there with the best I have encountered in all my rentals. Keep up the good work!

Thanks to the Enterprise team in Paramus for an excellent customer service. Special thanks to Agin who assisted me with great pleasure, courtesy, and professionalism. Also thanks to Chris who dropped me off to my home. Another happy customer and will continue to use Enterprise as my car rental choice.

Rent frequently for business, but needed to rent for personal and had a pleasant experience. Sabrina was great and accommodating with all my needa and it was a smooth and pleasant transaction. Will rent from here again. Plus point Sunday returns!!!

I live in Dumont, N. J, but I only rent from Enterprise in Paramus. The staff there is very friendly and professional at the same time. I have been there on days that it was very busy, but they are always able to get everything done. I have never waited there for no more than 15 mins. The whole staff is great, Sabrina, Ty, Joe, Nick and all the others. I will always recommend this branch to everyone, friends and family. I live near 3 other branches, but I choose to go to this location.

I needed a rental for three days while my own car was having repairs done on it.
Enterprise was convenient to my home and the rates were reasonable.
Summary: a rental car is a rental car… but the friendly, professional service at pick-​up and return were exemplary. Special props to Branch Manager Sabrina Heskins for reviewing my bill and helping me avoid an unnecessary charge.

So helpful. Kept updating me until there was a car I a was comfortable with what I was going to drive. Tyler was amazingly helpful.

Always 5 star. The service is outstanding. I have yet to hear of a complaint. Everyone walks out with a smile. I have. Thank you Ty and his wonderful team. Awesome.

Due to a couple of crazy accidents, I’ve had to rent a car twice within the last 6 months. This branch, and Pierre in particular, have made both experiences as painless and pleasant as possible. Working with Pierre made me feel like I had a friend at Enterprise that was going out of their way to help me. His personal attention was remarkable and I felt very well taken care of. In fact, everyone is very professional, courteous and takes the time to explain the process and answer questions. I can’t say enough about how Pierre manages and runs this branch. Thank you for making two very stressful times as easy as possible.

I live near the Enterprise branch in Hackensack, but I rent from the Paramus office because it is run so efficiently. Pierre is the latest in a succession of excellent managers at the branch, and the staff is always efficient and pleasant to deal with. I’ve rented well over 100 times in Paramus and I’ve never had a bad experience there. (I’ve had some bad experiences at other branches, which is why I travel to Paramus to rent.)

Amanda and Joanne very helpful.
The car could have been a little bit cleaner, but in general the service is very easy and fast.

Amazing staff (Pierre and Amanda in particular), great service, smooth and easy car pickup. The car itself could have been a little cleaner, but it did the job as emergency replacement. Rented the car while Insurance company worked out on the collision damage. Enterprise experience was great in alleviating pain of an unfortunate accident… well deserved five stars.

It’s 5:30, NYC rush hour, The GWB is within sight, but our vision is deceptive. It was at this point that we realized you need to leave a lot more than an hour to get from the UES to the Enterprise on Rte 17 in Paramus. Luckily for us, Joanne was working today. Affraid that we wouldn’t make it, we once again contacted Joanne who had helped to take our reservation earlier. She assured us that we would get our car so that we could make it to our last snowboarding weekend of the season. Thanks to Joanne and Pierre’s excellent customer service and willingness to go above and beyond, our weekend was saved.