INTIMACY – bra fit stylists

This was my first… and last… visit to this retailer.
There was nothing wrong with the service. What was wrong was the price point. When did it become necessary to spend $ 100 on a bra… and that was the lowest price bra in my size of 36 C… a very common size at that. The available selection at $ 100 had less than 6 styles.
I bought a bra and once I had it home, realized the fit was not flattering and went back to return it today. The store is 1 hour from my home.
Unbeknownst to me, there only store credits are offered, NO REFUNDS. This had not been mentioned when I handed my card to be swiped. Why hadn’t it been mentioned?!
It’s 2015 for goodness sake and just about every retailer gives refunds. I rarely return things, and in this case, I needed to.
I will not go back to Intimacy… ever.
There are plenty of other retailers and if I have a post purchase change of mind, and a return is needed, I will be sure not to go back to this chain.

I went to Intimacy because I needed a good fitting bra in a difficult to find size (32I). I was sized as a 34E. I went home with 3 bras and a swim suit. The swim suit was awesome (it was a 34F). However, when I put a shirt over my new bras, my chest looked smooshed. This was due to the ill-​fitting bra. I went back to return the 3 bras (~$ 330). Apparently, you cannot get a refund, only store credit. I was beyond unhappy. The sales person informed me that they do not have to disclose this policy. Had I known about their policy, I would have thought twice about my purchase. It is on the receipt, at which point is too late to know. I became increasingly unhappy as the sales person assisted me in trying on other bras in a larger size. Honestly, I wasn’t happy with anything that they had in the store and just made a purchase so my money wasn’t completely wasted. I’m not a huge fan of unlined bras but essentially had to pick a couple of them. I will stick with department stores for my future bra purchases.

I recently visited the store in search of multiple new bras from a specific company that was suggested to me. Upon walking into the store I asked about the company to one of the «stylists» and another woman immediately jumped in and started saying how the one woman was wrong.
She then took over the conversation asked me why I was looking at that individual bra and then proceeded to tell me that being a size DD they don’t really carry a whole lot in my size — only bigger. She tried to push multiple extremely expensive bras on me and when my mother declined she became extremely critical and rude. She questioned my mothers decision and that we should be spending that much on a bra, and looked at me like I was a monster when I said I washed them in the washing machine because I am a college student.
To top off the cake when my mother said she did not want to spend over one hundred dollars on a single bra for a college student she looked my mom up and down and said that my mother was depriving me of a good bra.

Today was my first time visiting the store and will most likely be my last. It was not a very good impression. I saw the displays in the window for there sale so I thought I’d check it out. I asked an employee how to find out the sale price and she walked away. Another lady working there pointed to a sign and told me to read the stickers, then walked away. Is this how they treat a customer who wants to take advantage of their sales. Horrible. You would think I asked the to model the bras for me. I can find all the bra they carry elsewhere and elsewhere is where I will be going.

The personal fitting, sizing adjustments, quality of bras are great, HOWEVER. Having a bra that was ordered and being told 7 – 10 days for delivery with no tracking information was a little frustrating. Calling the store 10 busy days later and having a salesperson named Francine say they were too busy to give the tracking information they were helping customers!!! i said i too was a customer and if they couldn’t give me tracking is there a better time to call back! She ranted and raved about me raising my voice which i most certainly was not, she clearly wanted off the phone and said she would call me back in a few minutes. Two hours later when i called again to speak to a manager or someone who might not be too busy to give me a tracking number, the same woman answered and said hold on and gave me my salesperson who said she would call me back soon with the tracking number. The following day she returned the call to give the tracking info of course after the item arrived. Two phone calls to corporate and voicemails, unreturned as well as two emails unreturned and i gave up. Nordstrom sells the brand and models i like for free 2 – 3 day shipping and no nonsense. I want, no i need and deserve the respect of a customer who has spent over $ 500 at a store, even buying just one bra people deserve respect from more than just the salesperson who makes the commission. Waste of time and money, shopping should never be that hard.

I had seen the commercials and one of my best friends raved about her custom fitted bras. I know I’ve been wearing the wrong size for years but never felt like I had much of a choice because it’s not like I can buy a size smaller than a 32/​34A. So I was intrigued to find out my true size.
I apprehensively, nervously walked into the store and Lisa Z. greeted me warmly and offered her assistance. I was worried I’d be pressured to buy something or be charged for the consultation but she explained the consult was free of charge and so I thought, why not!
She looked at the bra I was currently wearing and I explained that I wear mostly white/​crème silk blouses for work. The first bra she brought me along with several others fit beautifully and extremely comfortably. I ended up going with the first bra she brought over for me to try on. I love it and I have to say the bra I’m wearing now is life changing. The straps don’t fall off, there is no gaping between the cup and my chest and the bra is invisible under all of my clothes. I LOVE IT and will never buy another 32/​34A bra again!
My real size was a 28C and I was shocked!!! I’m thinking C cups are breasts that are more than a man’s handful but the letter size is determined by your #. So if I 34 inches around then my cup size would be an A but because I’m 28 inches around, the letter cup size is proportional to the #. I hope I’m explaining this correctly. If not — please ask for Lisa. She’s a real pro and I’m so grateful to have had her guidance,

Maria found the perfect strapless bra for me. She was professional & did not make me feel uncomfortable whatsoever while in the fitting room. I asked her if she could please hold onto the bra I liked as I checked Nordstrom just in case. She was not offended at all. Anyway, I came back a hour later & she had my bra still behind the counter. She takes her customers serious & understands their needs. I purchased the bra she picked because Intimacy in general has a great selection. Will come back!

Id been to the Boston store before and was happy to find one here in NJ. I highly recommend this store to anyone in need of a fitting. They are terrific at sizing, and very smart and generally friendly.
My only complaint is that they definitely are determined to get you in their bras, and their bras are very expensive. I had brought a VS bra with me that I was unsure of the fit about, and I was hoping they would take a look and let me know their thoughts. But when i mentioned it, the woman was clearly not interested and just said shed prefer to measure me in the sports bra i had on. I didn’t push for it, maybe she would have if i did, but I was disappointed that it was dismissed. i can understand them wanting to sell their own bras, but they should understand that at prices that rarely go below $ 80 (and up to a couple hundred), most people simply can’t afford them. I have bought a couple and they are great. at first they seem a bit tight but i forget I’m wearing a bra after a little while. But I can’t afford more then a couple of them so I tend to head to VS and i love their bras. the fittings at VS are terrible though, Ive gotten so many different measurements from diff people. The good news is that the European measurements given at Intimacy have always corresponded to the American ones, so no problem there.
So, i do recommend Intimacy, I just wish they were more accommodating for diff bras. They do have a great return policy so you’re not stuck with an uncomfy bra even after its been worn, so I Iove that. they also sell lingerie and some robes, and swimwear as well. Everything is excellent quality.

My advice to people going here is not to ask to be fitted. I had a general idea of my size but then I gained some weight so I wanted a better idea of my new size. I asked to be fitted and the saleswoman tried to sell me the most expensive bras in the store. When I asked to see something more affordable, she was very dismissive and brought me a sales bra ($ 90), that I wasn’t crazy about. But since it was the cheapest bra I was shown that fit, I decided to buy it. Trying it on again at home, the bra actually kept jabbing me in the chest. When I brought it back to be returned, another saleswoman insisted that I retry it back on, before it could be returned. She then tried to convince it was the right size even though it was visibly digging into me. At that point I had enough. It’s a shame because the selection is actually good (and I rarely get to try bras in my size before I buy), but I had such a bad experience with the various salespeople I never want to go back. I would advise new customers to try on bras and engage the salespeople as little as possible.

I went to the mall to find something to wear under my wedding dress. The ladies at the bridal salon recommended I get a bustier. Nordstrom, Macy’s or Neiman didn’t have anything!!! I’m so glad I passed by this store!!! They definitely knew what they were doing. Tania took one look at me and knew my size! No measuring tape whatsoever. She also gave me different options to try on that would work for my wedding dress. I ended up finding a great bustier! Very nice experience.

My first experience here was awesome. The rep who helped me was so great. One look told her everything she needed to know. She identified my correct size and showed me so many styles to try on to help me find my favorite. Since the bras here are pricier, I could only afford to buy one that day. She was able to put another bra that I liked a lot on my wish list on their computers.
I decided to go back the following week for that bra. This time there were different employees there. I told her that I wanted to get the bra on my wish list. She looked it up and went over to look for it but unfortunately, they were sold out. She said that they could arrange an order and shipping would be free. Which is fine but shipping would have taken a week. I needed another bra for the time being.
So tell me if I’m wrong if at this point this rep should’ve tried another tactic like, «If you like that bra, we have these other styles you can try that are similar.» or, «Oh, you wanted a nude bra? Here are your options.»
But no, she just stood there and stared at me. I pretty much had to do all prompting for her. In the end, I managed to find another bra that I liked but I definitely felt like she just wanted to get rid of me.
With the way Intimacy is set up, employee-​customer interaction is very important and unavoidable to an extent. I think the company needs to make sure that each of their employees are friendly and social while being able to show professionalism and knowledge of their products.
I’ll be coming here again but I am going to be keeping an eye out for the friendlier employees who know what they’re doing.

Disappointing. Went here with my wife. They started off telling her they are going to «educate her» and that their fitting service is free! That’s like Neimans telling me they will measure me for a suit for free– so what !
She came in for a white and tan bra. None to be had. Off to Townhouse in Manhattan

There is no sanctuary for a busty woman. This is the mantra I had given myself each time for the last 17 years that I would enter into a lingerie department to buy yet another matronly bra, or a bra that didn’t quite fit me correctly, but would have to do. It wasn’t until last week that I finally followed through on a friend’s recommendation that I try out a place called «Intimacy», and discover all the ways that a purchase there would change my life. My friend was right!
I walked into the store with my blinders on, so used to the nice bras on display never being the ones that I’d get to wear because they don’t usually build sexy or fun bras for busty women. I was introduced to Francine, who walked me step by step through the process. She even taught me how to put a bra on properly! Francine brought in several bras for me to try, and just by looking at me, she knew immediately what size I should be wearing! It was so refreshing to not have someone tie me up in measuring tape! The bras she gave me to try on were all BEAUTIFUL! I finally felt like the 20-​something that I am in the exquisite black lace, and the light blue? Be still my heart, there were colors in my size!
What I loved most about Francine is that opposed to other sales people who will make you feel guilty for extending your budget beyond what it is, Francine understood what my budget was and not only respected it, but she helped me plan what I would be purchasing the next time I come in, and the next time after that, so I could build my bra collection without sinking my bank account. The bra I came home with absolutely knocked my boyfriend’s socks off, and it really has changed my life that I can now dress my age, inside and out, and that my «girls» are feeling better in the process! Francine even gave me a profile in their database so that if my boyfriend wants to earn some brownie points with me and buy me something nice, she’ll be able to guide him to exactly what I like! I absolutely loved Francine, and I cannot WAIT to return to Intimacy! You all are G-​d sent!

Total life changing experience today. Walked in hating my boobs, walked out loving my boobs. Was fitted by total miracle worker Aretha. Aretha is a total godsend and knows her stuff when it comes to fitting and selecting styles. I loved everything she put on me, and I loved her ease and professionalism. Aretha is knowledgeable and precise, I was so lucky to have her help me. Intimacy, you are so fortunate to have an amazing employee amongst your staff. Do not lose her. The bras i purchased are all beautiful and fit like a total dream. I am still in shock. At 29, I feel like a woman for the first time. I threw the bra I came there in right in the garbage and left in one of the bras I had purchased. Expensive? Yes. Worth every cent? Absolutely. The bras are all made in France, which I enjoy. And like Aretha wisely said, «Why do you think all the French women get the men?» Because of beautiful, sexy bras that FIT! Ladies, it’s all about the fit. Even if you aren’t looking for a man, whatever, do something good for yourself esteem and get into a bra that fits. I had been previously fitted at Victorias Secret and Macys. Total joke. Intimacy is the real deal.

$$$$ Great place for the perfect fitting under garments. I was welcome with a glass of champaign then brought to a private boudoir. There my bra expert «Aretha» fitted me for the most exquitsite and beautiful but most importantly comfortable bras. They made me look awesome and super sexy! I had no idea that I’ve been wearing the wrong bra size all these years! Although the bras I purchased were extremely expensive, but the quality, workmanship and service was well worth it. The Mr. agreed :)