Karl’s Appliance

Miguel Piereschi helped us purchase new appliances for our kitchen renovation. He showed expertise about the various options yet never pressured our decision. He worked with us to adjust delivery timing to coordinate with our contractor’s schedule, which greatly added to the overall success of the project. He is a knowledgeable resource, who expertly guided our selection process to a conclusion with which we are delighted.

We had a warranty issue with NSI Protection on our fridge which took 1 day short of a month to resolve. In the meantime we were going to be without a fridge and they were not being very responsive. We went back to Karl’s, saw our original sales rep Dino Poulos and after explaining the situation to him he got on the phone with their warehouse and had a loner delivered to us the next morning. Thanks to Dino’s dedication to customer service and responsiveness (NSI is a different story) we were able to function for 30 days until the replacement fridge arrived.

I had done hours of research for new kitchen appliances before I stumbled on Karl’s appliances in Paramus, NJ. I decided I wanted to deal with someone local if possible. As soon as I met Joe, I could tell he had real expertise in all the appliances. In addition, he guided me on all the Sabbath mode requirements I would need. He matched and gave me lower prices on every appliance I needed for a new kitchen including a floor model I had found. The best part was when my oven hood needed a minor repair, he responded immediately and the problem was fixed without any hassle at all. It was a pleasure to deal with him and there is no question I would use them again and recommend Karls (and specifically Joe) highly.

My husband and I just purchased an over-​the-​range microwave at Karl’s. We had Dino Poulos as our salesperson and we had the greatest service. He took his time to explain the differences between each maker and made sure that the one that we picked would fit into the space. We will certainly go there for any appliance we need and we will request that Dino be our salesperson.

Joe from Karl’s was great to deal with. Email him, and he WILL GET YOU THE BEST PRICE, no questions asked. I shop around and always price out multiple companies. Could not beat the service from these guys. Stella Delivery (their installer) was REALLY great. Install, cleaned up, and answered any questions I asked. I spent over $ 6,000 with Karls and Im glad I did. Dishwasher is next up, thank you Joe.

My boyfriend dropped his wallet and they picked it up and kept it in their vault! Such nice people and we’re so grateful for the sales associates.

Do not use this appliance store. It took 4 weeks for a contractor (who refused to pick up our call or pretended to have a bad connection) to come out and install a sink disposal. He was completely unreliable and shady. When we complained to Karl’s, they did nothing.
There are many more appliance stores in the area who won’t put customers through this nightmare. Anything is better than Karl’s.

Horrible experience like for others! Staff is lucking basic knowledge about product ratings as well as good manners. Just sits there with sour faces. Before they were able to assist us, two salesmen started disputing their commission just because me and my husband asked questions to two different people. We were in the market for upscale appliances for our new house. We ended up buying only one appliance and run away as far as we could, but installation problems caught up with us. After purchase, manager tried to solve incompatibility problems involving installation, but he went for vacation before achieving anything forgetting to name someone to help us. We are still waiting for help after about one month from a purchase date. We still cannot use our kitchen.

Karl’s Appliance is terrible.
We bought three products there. A dishwasher and a washer/​dryer.
The dishwasher works well enough, but the early hominids (look that up if you don’t know what it means) they hired didn’t do a good job so the dishwasher has leaked repeatedly and makes a loud clicking noise when it drains. They claim not to know how to fix the latter. As far as the former, you really can just install it yourself. These characters are not cut out for the job.
As far as the washer/​dryer. For some insane reason our laundry is next to the living room not in the basement where it belongs. Thus it transmits sound directly to where we have guests or are watching TV or listening to the stereo or just relaxing. I asked the scammer, er salesman, at Karl’s Appliance for the quietest washer/​dryer they had. After it was installed, it became clear that I wasted over $ 1,000. The units were no quieter or better than the previous ones. Now, with my other washer and dryer removed, do you really think I’m going to take these out and deliver them back for replacement? Of course I should’ve but it was such a colossal pain that I didn’t, just as this clown wanted.
Even better, guess who he sent to install them. Yes! Early hominids!!! Paranthropus boisei, I think. Or maybe it was Sediba. I couldn’t tell. They conned me into buying a metal pipe since «you know what kind of damage such a leak could create.» Well guess what, three months later the metal pipe sprung a leak at the washer.
That’s two for three installs gone wrong. I guess I should consider myself lucky because the dryer is fine, right? It’s only a gas dryer so if there’s a leak I guess the house goes sky high.
Never, ever buy from Karl’s Appliance. There’s a reason that early hominids are extinct.